18Birdies: Golf GPS Tracker

User Experience Report

Week of April 2nd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of 18Birdies: Golf GPS Tracker's key feedback

Intrusive Popups

A significant number of users, approximately 15%, are frustrated by frequent popups urging them to upgrade to the premium version, which disrupts their golfing experience. This issue detracts from the app's usability and enjoyment.

I’m trying to play a game of golf, not get badgered by hundreds of popups reminding me to buy the premium version.

Pin Distance Input

Around 10% of users are dissatisfied with the requirement to manually input putt distances, which they find counterintuitive given the app's GPS capabilities. This feature diminishes the app's convenience and efficiency.

Used to be able to mark the pin and see how far your putt was, but now you need to enter the distance manually.

Apple Watch Issues

Approximately 8% of users experience problems with the app's functionality on Apple Watch, such as the app not shutting off or not working as expected, which affects their overall experience.

Once you open it on Apple Watch, it won't shut off until you uninstall it from the watch.

Subscription Confusion

About 5% of users report issues with subscription management, including accidental renewals and difficulty in canceling, leading to unexpected charges and dissatisfaction.

The app continued to serve me renewal request ads while my current paid subscription was good for another 4 months, leading to an accidental subscription.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

18Birdies: Golf GPS Tracker

18Birdies receives praise for its comprehensive features, including accurate GPS tracking, a user-friendly interface, and a vibrant golf community. However, some users express frustration with persistent pop-ups for premium upgrades and occasional technical glitches, such as issues with Apple Watch integration and course mapping inaccuracies.

#2 RUNNER UP

Golfshot: Golf GPS + Caddie

Golfshot is appreciated for its reliable GPS accuracy and extensive course database, making it a favorite among golfers. Users commend its customer service and the app's ability to track detailed stats, although some Android users report issues with app stability and battery consumption.

#3 Straggler

Hole19: Golf GPS App

Hole19 is favored for its ease of use and accurate distance measurements, with many users finding it a valuable tool on the course. While the app is generally well-received, some users experience difficulties with smartwatch compatibility and occasional app crashes, impacting the overall experience.

Nuggets

Major Highlights of the Week

Intrusive Popups

Frequent popups urging users to upgrade to the premium version disrupt the golfing experience, causing frustration. This aggressive upselling approach detracts from the app's usability during gameplay.

I’m trying to play a game of golf, not get badgered by hundreds of popups reminding me to buy the premium version.

Manual Putt Distance

The app requires users to manually input putt distances, undermining the GPS feature's purpose and causing inconvenience, especially when far from the hole. This manual entry contradicts the app's promise of automated distance tracking.

Now you still get asked to mark the pin but you need to enter the distance to the flag?

Apple Watch Glitch

The app on Apple Watch fails to shut off without uninstalling, leading to user frustration and potential battery drain. This persistent issue diminishes the app's integration with wearable technology.

Once you open it on apple watch, it won't shut off until you uninstall it from watch.

Scam Billing Practices

Users experience unauthorized subscription renewals due to misleading interface design, resulting in unexpected charges and disputes. This billing issue damages trust and leads to negative financial experiences.

They literally signed me up for another subscription and charged me $106 and refused to refund me.

Inaccurate Pin Locations

The app occasionally provides incorrect pin locations, disrupting gameplay and causing confusion. This inaccuracy undermines the app's reliability as a GPS tool.

The 18 Birdies app gave me pin locations that were 476 yards away from the flag location that I was 120 yards away from.

Dark Mode Absence

The lack of a dark mode results in discomfort for users, especially in bright conditions, affecting the app's visual accessibility. Implementing a dark mode could enhance user experience significantly.

My eyes get flash-banged every time I want to open the app or play. Can we please get a dark mode!

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Intrusive Popups

Manual Putt Distance

Apple Watch Glitch

Scam Billing Practices

Inaccurate Pin Locations

The app occasionally provides incorrect pin locations, disrupting gameplay and causing confusion. This inaccuracy undermines the app's reliability as a GPS tool.

Dark Mode Absence

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for tracking scores and shots, but the constant pop-ups for premium features are distracting during a game.

Snapchat Ai55

Week of April 2nd, 2025

I love the app's GPS accuracy, but the removal of shot tracking on fairways and greens is disappointing. It's crucial for improvement, and I hope it returns.

N8HKZ

Week of April 2nd, 2025

The app's functionality is good, but the 3D green maps are visually poor, and many premium features feel like gimmicks. However, the GPS accuracy is excellent.

Wood & Co

Week of April 2nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for tracking scores and shots, but the constant pop-ups for premium features are distracting during a game.

Candice Wu

App Store

I love the app's GPS accuracy, but the removal of shot tracking on fairways and greens is disappointing. It's crucial for improvement, and I hope it returns.

Kelly Williams

Google Play

The app's functionality is good, but the 3D green maps are visually poor, and many premium features feel like gimmicks. However, the GPS accuracy is excellent.

Koray Okumus

Google Play

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User Experience Report

18Birdies: Golf GPS Tracker

Top Insights This Week

Intrusive Popups

Pin Distance Input

Apple Watch Issues

Subscription Confusion

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts