VOICE OF CUSTOMER
Anecdote for Voice of Customer lets you gather all your customer feedback—surveys, interviews, reviews, support tickets, and sales calls—in one place. Using advanced AI, it helps you quickly analyze and uncover key insights, so you can make informed decisions that truly reflect customer needs.
Close your feedback loop, collect more data
Unify all your feedback sources
Be proactive in understanding your customers
Anecdote’s level of insight and analysis has been a pivotal factor in driving many of our quarterly product roadmap decisions.
Anecdote has really improved our speed in resolving issues, especially with the site experience. It’s helped us shift from being reactive to much more proactive.
We were able to fix issues in our account opening process and saw a 4% increase in customer satisfaction as a result
Anecdote’s level of insight and analysis has been a pivotal factor in driving many of our quarterly product roadmap decisions.
Anecdote has really improved our speed in resolving issues, especially with the site experience. It’s helped us shift from being reactive to much more proactive.
We were able to fix issues in our account opening process and saw a 4% increase in customer satisfaction as a result
Anecdote’s level of insight and analysis has been a pivotal factor in driving many of our quarterly product roadmap decisions.
Anecdote has really improved our speed in resolving issues, especially with the site experience. It’s helped us shift from being reactive to much more proactive.
We were able to fix issues in our account opening process and saw a 4% increase in customer satisfaction as a result
Anecdote’s level of insight and analysis has been a pivotal factor in driving many of our quarterly product roadmap decisions.
Anecdote has really improved our speed in resolving issues, especially with the site experience. It’s helped us shift from being reactive to much more proactive.
We were able to fix issues in our account opening process and saw a 4% increase in customer satisfaction as a result
Anecdote’s level of insight and analysis has been a pivotal factor in driving many of our quarterly product roadmap decisions.
Anecdote has really improved our speed in resolving issues, especially with the site experience. It’s helped us shift from being reactive to much more proactive.
We were able to fix issues in our account opening process and saw a 4% increase in customer satisfaction as a result
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
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Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
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