1v1Me - Esports Staking

User Experience Report

Week of April 2nd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of 1v1Me - Esports Staking's key feedback

Account Access Issues

A significant number of users, approximately 20%, report being unable to access their accounts after logging out or being logged out unexpectedly. This issue often arises after placing bets or attempting to cash out, leading to frustration and concerns about the app's reliability.

I got logged out and now I can't access my account to place bets or withdraw my winnings.

Game Rigging Concerns

Around 15% of users express concerns about games being rigged or players intentionally losing matches. This perception of unfair play undermines trust in the platform and leads to dissatisfaction among users who feel their bets are manipulated.

Players seem to be throwing matches intentionally, making it feel like the games are rigged.

Payment and Withdrawal Issues

Approximately 10% of users experience problems with payments and withdrawals, including unexpected fees and difficulties in retrieving their winnings. These issues contribute to a perception of the app as unreliable or even a scam.

I was unable to withdraw my winnings and faced unexpected charges when trying to add cash.

Verification and Banning Problems

About 8% of users report being banned or facing verification issues when trying to withdraw funds. This often occurs after users have already placed bets, leading to frustration and a sense of being unfairly treated.

I was banned after verifying my ID to withdraw my earnings, and now I can't access my money.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

1v1Me - Esports Staking

ParlayPlay receives high praise for its user-friendly interface, fast payouts, and excellent customer service. Users appreciate the variety of sports and betting options, as well as the frequent promotions and bonuses that enhance the betting experience.

#2 RUNNER UP

1v1Me - Esports Staking

1v1Me has a mixed reception, with users enjoying the unique esports staking experience and the vibrant community. However, there are significant concerns about account bans, changing odds, and issues with withdrawals, leading to accusations of unfair practices and scams.

#3 Straggler

Players' Lounge

Players' Lounge is generally well-received for its concept of playing video games for money, with users appreciating the competitive environment. However, some users report issues with cheating and account management, which can detract from the overall experience.

Nuggets

Major Highlights of the Week

Account Lockouts

Users experience unexpected account lockouts after winning bets, leading to concerns about app reliability and potential scams. A user reported being unable to access their account after winning their first bet, raising suspicions of fraudulent practices.

I won my first bet and now I can't sign back into the app, it seems like a scam.

Game Rigging

There are allegations of players intentionally losing matches, which undermines the integrity of the betting system and frustrates users. One user observed players making predictable mistakes, suggesting they were throwing matches.

Players seem to be throwing matches on purpose, making the betting experience unfair.

Payment Issues

Users face difficulties with cashouts and refunds, with some reporting that their winnings are withheld or lost due to app malfunctions. A user expressed frustration over not receiving their payout and being told by customer service that nothing could be done.

I never got my payout, and customer service said it was clear on their end.

Verification Problems

The app's ID verification process is causing user dissatisfaction, especially when it leads to account bans or delays in accessing funds. A user was banned after verifying their ID, despite not engaging in any fraudulent activity.

I was banned right after my ID was verified, even though I did nothing wrong.

Odds Manipulation

There are complaints about odds changing after bets are placed, which affects user trust and perceived fairness of the platform. A user reported that their bet odds dropped significantly during a match, reducing their expected payout.

My bet odds changed from x2.80 to x1.49 during the match, affecting my payout.

Customer Support Gaps

Users express dissatisfaction with customer support, citing unhelpful responses and lack of resolution for issues like account bans and payment disputes. A user was frustrated by the lack of assistance when they were locked out of their account due to a duplicate account issue.

Support was unhelpful when I got locked out due to a duplicate account issue.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Lockouts

Game Rigging

Payment Issues

Verification Problems

Odds Manipulation

Customer Support Gaps

Quotes of the week

Hear from some of the most impactful users to drive changes

The app started off well, but after updates, privileges were removed, and players seem to be throwing games for money, disregarding bettors' money.

Anthonyd72736

Week of April 2nd, 2025

I was enjoying the app until I got locked out due to a duplicate account issue. Support required ID verification, but I lost my ID and can't access my funds for two weeks.

JuiceyJamz214

Week of April 2nd, 2025

The app is fun and entertaining, but the stakes should be larger or offer a parlay option. Betting $5 to win $7.50/8 isn't ideal unless there are more options.

furrshiggity

Week of April 2nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app started off well, but after updates, privileges were removed, and players seem to be throwing games for money, disregarding bettors' money.

Candice Wu

App Store

I was enjoying the app until I got locked out due to a duplicate account issue. Support required ID verification, but I lost my ID and can't access my funds for two weeks.

Kelly Williams

Google Play

The app is fun and entertaining, but the stakes should be larger or offer a parlay option. Betting $5 to win $7.50/8 isn't ideal unless there are more options.

Koray Okumus

Google Play

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User Experience Report

1v1Me - Esports Staking

Top Insights This Week

Account Access Issues

Game Rigging Concerns

Payment and Withdrawal Issues

Verification and Banning Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts