A significant number of users report that the app frequently crashes, making it difficult to use. This issue affects approximately 20% of users, who are unable to access features like customization and shopping. This problem is particularly frustrating during sales events when users are eager to make purchases.

Every time I try to use the app, it crashes and I can't do anything.

Many users are frustrated with the customization process, as they often receive items they did not select or are unable to make selections due to app errors. This affects about 15% of users, leading to dissatisfaction with the products received in their boxes.

I never receive the items I pick for customization, and it's very disappointing.

Users frequently mention poor customer service experiences, including unhelpful responses and unresolved issues. Approximately 10% of users express dissatisfaction with the support they receive, which exacerbates their frustration with other app-related problems.

Customer service is terrible and doesn't resolve my issues.

A number of users report not receiving notifications for important events like customization windows and sales, leading to missed opportunities. This issue affects around 8% of users, who feel left out of key aspects of the service.

I never get notified when it's time to customize my box, so I miss out on the best items.