Many users report difficulties in closing their accounts and stopping subscription charges, with approximately 15% of users affected. This issue often leads to continued billing even after attempts to cancel, causing frustration and financial inconvenience.

Despite closing my account, I am still being charged monthly, and customer support is unhelpful.

A significant number of users, around 20%, express dissatisfaction with the customer support experience, citing long wait times and unhelpful responses. This lack of effective communication exacerbates other issues users face with the app.

I waited over 30 minutes to reach support, and they were unhelpful in resolving my issue.

Users frequently encounter issues with receiving promised promotional bonuses, affecting about 10% of users. Despite following the required steps, bonuses are often not credited, leading to perceptions of misleading practices.

I completed the friend invitation process correctly but never received the bonus.

Approximately 8% of users experience problems linking their bank accounts, particularly after bank mergers or when using manual entry. This issue prevents users from fully utilizing the app's features, such as Round-Ups.

The app couldn't link my bank automatically, and manual entry didn't work either, despite checking the details multiple times.