ADP Mobile Solutions

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of ADP Mobile Solutions's key feedback

PDF Access Issues

A significant number of users, approximately 20%, report being unable to open or view PDF pay statements, which renders the app ineffective for payroll management. This issue is particularly frustrating as it prevents users from accessing detailed pay information.

I can't open my paystubs as the PDFs are corrupt or won't load.

Inconsistent Functionality

Around 25% of users experience intermittent app performance, with features like quick clock and login being unreliable. This inconsistency leads to frustration as users have to repeatedly open and close the app to perform basic functions.

The app works sometimes, but often I have to reset it to clock in.

Frequent App Downtime

Approximately 15% of users report frequent app downtime, making it unavailable for use when needed. This downtime forces users to resort to alternative methods, such as using the website, which is inconvenient.

The app is often down or undergoing maintenance, making it impractical to use.

Update and Support Frustrations

About 10% of users are frustrated with the frequent updates and lack of effective support. These updates often do not resolve existing issues, and users find it difficult to get help when problems arise.

The app constantly requires updates, but issues remain unresolved, and support is hard to reach.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Gusto

Gusto receives mixed reviews, with users appreciating its payroll system and ease of use, but many criticize its customer service and technical issues. Users report problems with logging in, accessing funds, and the app's stability, leading to frustration.

#2 RUNNER UP

Workday

Workday is praised for its user-friendly interface and comprehensive features, but users often encounter issues with logging in and app stability. Many find the app cumbersome and report frequent technical glitches, which detracts from its overall usability.

#3 Straggler

ADP Mobile Solutions

ADP Mobile Solutions receives mixed feedback, with users appreciating its comprehensive features for payroll and HR management. However, many users report frequent technical issues, such as login problems and app crashes, which hinder its reliability and user experience.

Nuggets

Major Highlights of the Week

PDF Corruption

Users are unable to open or view PDF paystubs and W2 statements, rendering the app ineffective for payroll management. This issue significantly impacts the app's core functionality, leading to user frustration and decreased trust in the app's reliability.

Paystubs don’t load now, my W2’s are missing.

Inconsistent Clocking

The Quick Clock feature is unreliable, often failing to register clock-ins, causing users to spend extra time troubleshooting and risking inaccurate time tracking. This inconsistency disrupts workflow and necessitates manual corrections by supervisors.

Quick clock functionality is constantly missing clock-ins, resulting in my supervisor to fix many small mistakes.

Frequent Downtime

The app frequently experiences downtime or maintenance, preventing users from accessing essential features like viewing schedules or clocking in. This unreliability forces users to resort to alternative methods, undermining the app's utility.

The app is never available; it’s always down or undergoing maintenance.

Update Issues

Frequent updates often degrade app performance, removing key features and causing additional bugs. Users express frustration over the need to reinstall the app regularly to restore functionality.

I have to reinstall the app every two weeks for it to function properly.

Users face persistent login issues, including error messages and inability to reset passwords, which hinder access to critical HR information. These problems are exacerbated by inadequate support channels, leaving users without resolution.

I couldn’t log in to get my final W2, and the reset options were outdated.

Slow Performance

The app is often slow and laggy, with features like notifications remaining unread despite being addressed. This sluggishness affects user experience and diminishes the app's perceived efficiency.

App is super slow, and notifications still show as unread.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

PDF Corruption

Inconsistent Clocking

Frequent Downtime

Update Issues

Frequent updates often degrade app performance, removing key features and causing additional bugs. Users express frustration over the need to reinstall the app regularly to restore functionality.

Slow Performance

The app is often slow and laggy, with features like notifications remaining unread despite being addressed. This sluggishness affects user experience and diminishes the app's perceived efficiency.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is consistently unreliable, often failing to load my profile correctly and missing clock-ins, which requires my supervisor to fix errors. The quick clock feature is dysfunctional, and the app often doesn't sync punches, especially when the mobile data connection is unstable.

JBĞ

Week of April 9th, 2025

The app has become impractical as it's often down or undergoing maintenance, forcing me to use the website instead. It's frustrating when I need to view my schedule or swap shifts, and the app is unavailable.

Jordiepeach

Week of April 9th, 2025

The app never works correctly, and I wish my company would change payroll companies. It's a nightmare to use, and it has to be reinstalled frequently to function properly.

mark132007

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

The app never works correctly, and I wish my company would change payroll companies. It's a nightmare to use, and it has to be reinstalled frequently to function properly.

Koray Okumus

Google Play

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User Experience Report

ADP Mobile Solutions

Top Insights This Week

PDF Access Issues

Inconsistent Functionality

Frequent App Downtime

Update and Support Frustrations

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts