Hubspace

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Hubspace

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Hubspace's key feedback

1

Connectivity Issues

A significant number of users report connectivity problems, particularly with devices like fans and lightbulbs frequently going offline or not staying connected. Approximately 20% of users seem to be affected by this issue.

My fans keep disconnecting from the app, requiring frequent reinstallation to use them.

2

Scheduling Limitations

Users express frustration with the app's scheduling features, which lack flexibility and ease of use, such as the inability to schedule multiple devices together or modify existing schedules easily. This issue affects around 15% of users.

Scheduling fixtures with multiple lamps is a hassle as each must be scheduled separately.

3

App Crashes and Loading Problems

Some users experience app crashes or loading issues, where the app fails to progress beyond the initial screen or takes an excessively long time to load. This problem impacts about 10% of users.

Every time I open the app, it stays on a white page and never progresses.

4

Integration and Compatibility

There are complaints about the app's limited integration with other smart home ecosystems and lack of support for broader standards like Matter, which restricts its functionality. Approximately 10% of users are affected by this limitation.

The app does not support Matter, which limits future compatibility and integration.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Google Home
Google Home receives mixed feedback, with users praising its ease of use and integration capabilities, but many criticize its connectivity issues and frequent app crashes. Users appreciate the app's functionality when it works, but express frustration over its unreliability and poor customer support.

#2 RUNNER UP

Hubspace
Hubspace garners mixed reviews, with users appreciating its convenience and ease of use for managing smart home devices, but many report persistent connectivity issues and lack of support for certain features. While some users find it intuitive and helpful, others are frustrated by technical glitches and limited functionality.

#3 Straggler

Amazon Alexa
Amazon Alexa is praised for its wide range of features and integration with various smart home devices, but users often report issues with connectivity and app performance. While many find it useful for daily tasks and smart home management, others are disappointed by its inconsistent functionality and complex setup process.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Google Home
#1 Users Choice
Google Home receives mixed feedback, with users praising its ease of use and integration capabilities, but many criticize its connectivity issues and frequent app crashes. Users appreciate the app's functionality when it works, but express frustration over its unreliability and poor customer support.
Hubspace
#2 Runner-up
Hubspace garners mixed reviews, with users appreciating its convenience and ease of use for managing smart home devices, but many report persistent connectivity issues and lack of support for certain features. While some users find it intuitive and helpful, others are frustrated by technical glitches and limited functionality.
Amazon Alexa
#3 Straggler
Amazon Alexa is praised for its wide range of features and integration with various smart home devices, but users often report issues with connectivity and app performance. While many find it useful for daily tasks and smart home management, others are disappointed by its inconsistent functionality and complex setup process.

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Nuggets

Major Highlights of the Week

Schedule Limitations
Users face challenges with scheduling as the app does not support multiple on/off schedules or group scheduling, making it cumbersome to manage multiple devices. This limitation hinders the app's utility for users with complex scheduling needs.
I wish I could program multiple on and off schedules for different times of the day.
Connectivity Issues
Devices frequently disconnect from the app, requiring users to reinstall or reset them, which disrupts the user experience and diminishes reliability. This issue is particularly prevalent with ceiling fans and certain lightbulbs.
My fans won't stay connected and drop off the app, needing reinstallation every time.
Preset Adjustments
The app lacks the ability to modify preset settings, forcing users to manually adjust settings each time they select a preset. This oversight complicates the user experience and limits customization.
I can't modify the preset to always start at 1% brightness, which is frustrating.
App Loading Failure
Some users experience the app freezing on the loading screen, preventing them from accessing any features or controls. This critical failure renders the app unusable for affected users.
Every time I open the app, it stays on a white page and doesn't let me do anything.
Lack of Integration
The app's closed ecosystem limits its functionality, as it does not support integration with other smart home systems or devices. This restricts users who seek a more interconnected smart home experience.
Having an open ecosystem would greatly enhance the app's capabilities.
Technical Support Access
Users find it difficult to access technical support, as help links redirect to unrelated pages, leaving issues unresolved. This lack of support infrastructure frustrates users and diminishes trust in the product.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Schedule Limitations
Users face challenges with scheduling as the app does not support multiple on/off schedules or group scheduling, making it cumbersome to manage multiple devices. This limitation hinders the app's utility for users with complex scheduling needs.
Connectivity Issues
Devices frequently disconnect from the app, requiring users to reinstall or reset them, which disrupts the user experience and diminishes reliability. This issue is particularly prevalent with ceiling fans and certain lightbulbs.
Preset Adjustments
The app lacks the ability to modify preset settings, forcing users to manually adjust settings each time they select a preset. This oversight complicates the user experience and limits customization.
App Loading Failure
Some users experience the app freezing on the loading screen, preventing them from accessing any features or controls. This critical failure renders the app unusable for affected users.
Lack of Integration
The app's closed ecosystem limits its functionality, as it does not support integration with other smart home systems or devices. This restricts users who seek a more interconnected smart home experience.
Technical Support Access
Users find it difficult to access technical support, as help links redirect to unrelated pages, leaving issues unresolved. This lack of support infrastructure frustrates users and diminishes trust in the product.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is not user-friendly for setting up PIN codes, and the bathroom fan often resets and ignores settings, making it frustrating to use.
PissedOffAmerican5
Week of April 9th, 2025
The app's closed ecosystem limits its functionality. Allowing integrations with other services and devices would greatly enhance its usability.
a_urby85
Week of April 9th, 2025
Scheduling fixtures with multiple lamps is a hassle as each must be scheduled separately. There's no way to schedule groups or copy schedules, making it less efficient than other solutions.
Happy HomeKit User
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is not user-friendly for setting up PIN codes, and the bathroom fan often resets and ignores settings, making it frustrating to use.
Candice Wu
App Store
The app's closed ecosystem limits its functionality. Allowing integrations with other services and devices would greatly enhance its usability.
Kelly Williams
Google Play
Scheduling fixtures with multiple lamps is a hassle as each must be scheduled separately. There's no way to schedule groups or copy schedules, making it less efficient than other solutions.
Koray Okumus
Google Play

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