signNow: e-Signature app

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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signNow: e-Signature app

Top Insights This Week

Week of April 7th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of signNow: e-Signature app's key feedback

1

Subscription Confusion

Many users are confused about the subscription model, with some reporting unexpected charges or difficulty in canceling subscriptions. Approximately 20% of users seem to be affected by this issue.

I was charged for a subscription I didn't want and couldn't find where to cancel it.

2

Limited Free Use

Users express frustration over the app's limited functionality without a paid subscription, as they can sign documents for free but must pay to download or share them. This issue affects about 15% of users.

You can sign a document for free, but you can't do anything with it outside of their app without a subscription.

3

Complex User Interface

Some users find the app's interface confusing and difficult to navigate, especially when trying to perform specific tasks like signing or sending documents. This affects around 10% of users.

The app is confusing, and I struggled to sign my documents.

4

Trial Misleading

Users are dissatisfied with the 'free' trial that requires immediate payment, feeling misled by the initial offer. Approximately 5% of users have mentioned this issue.

No opportunity to check out the app unless you sign up for a 'free' trial that charges you right away.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DocuSign
DocuSign is highly praised for its ease of use, reliability, and convenience, making it a favorite among users for signing documents on the go. Users appreciate its seamless integration and the ability to handle important documents efficiently.

#2 RUNNER UP

signNow: e-Signature app
signNow receives mixed feedback; while many users find it convenient and a time-saver for business, others criticize its subscription model and unexpected charges. Some users report issues with app functionality and customer support, but overall, it is seen as a useful tool for document management.

#3 Straggler

Adobe Acrobat Sign
Adobe Acrobat Sign faces criticism for its login issues and complex user interface, which frustrates many users. Despite these challenges, some users find it adequate for their needs once they overcome initial hurdles, but it is generally seen as less user-friendly compared to competitors.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
DocuSign
#1 Users Choice
DocuSign is highly praised for its ease of use, reliability, and convenience, making it a favorite among users for signing documents on the go. Users appreciate its seamless integration and the ability to handle important documents efficiently.
signNow: e-Signature app
#2 Runner-up
signNow receives mixed feedback; while many users find it convenient and a time-saver for business, others criticize its subscription model and unexpected charges. Some users report issues with app functionality and customer support, but overall, it is seen as a useful tool for document management.
Adobe Acrobat Sign
#3 Straggler
Adobe Acrobat Sign faces criticism for its login issues and complex user interface, which frustrates many users. Despite these challenges, some users find it adequate for their needs once they overcome initial hurdles, but it is generally seen as less user-friendly compared to competitors.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users are frustrated with automatic subscriptions and unexpected charges, leading to dissatisfaction and a sense of being misled. The inability to easily cancel subscriptions exacerbates the issue, causing negative experiences.
They subscribed me automatically and won’t stop charging me.
Trial Misleading
The app's 'free' trial is perceived as misleading because users are charged immediately, which deters potential customers from trying the service. This approach creates distrust and discourages engagement with the app.
No opportunity to check out the app unless you sign up for 'free' 7 day trial that they charge you for right away.
Cost Barrier
The app's pricing model is seen as prohibitive, especially for occasional users who find the cost of basic functionalities like document sharing too high. This pricing strategy limits the app's accessibility and appeal.
Everything and I mean EVERYTHING costs money.
Feature Complexity
Users find the app's interface and features overly complex, making it difficult to perform basic tasks like signing or editing documents. This complexity leads to user frustration and hinders the app's usability.
You’ve over complicated a simple process.
Upgrade Issues
Users experience problems with upgrading their accounts, resulting in restricted access to features they have paid for. This technical issue leads to dissatisfaction and a perception of poor service quality.
Lack of Guidance
The app lacks sufficient tutorials or guidance, making it challenging for users to navigate and utilize its features effectively. This absence of support results in a steep learning curve and user frustration.
Tutoring on how to use it is pretty much nonexistent on the website and app.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are frustrated with automatic subscriptions and unexpected charges, leading to dissatisfaction and a sense of being misled. The inability to easily cancel subscriptions exacerbates the issue, causing negative experiences.
Trial Misleading
The app's 'free' trial is perceived as misleading because users are charged immediately, which deters potential customers from trying the service. This approach creates distrust and discourages engagement with the app.
Cost Barrier
The app's pricing model is seen as prohibitive, especially for occasional users who find the cost of basic functionalities like document sharing too high. This pricing strategy limits the app's accessibility and appeal.
Feature Complexity
Users find the app's interface and features overly complex, making it difficult to perform basic tasks like signing or editing documents. This complexity leads to user frustration and hinders the app's usability.
Upgrade Issues
Users experience problems with upgrading their accounts, resulting in restricted access to features they have paid for. This technical issue leads to dissatisfaction and a perception of poor service quality.
Lack of Guidance
The app lacks sufficient tutorials or guidance, making it challenging for users to navigate and utilize its features effectively. This absence of support results in a steep learning curve and user frustration.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is confusing and I ended up being charged for something I didn't want. I couldn't find where to cancel the subscription.
ALStrait
Week of April 7th, 2025
You can sign a document for free, but you can't do anything with it outside of their app without a subscription, which costs $15/month.
Katz ulrich
Week of April 7th, 2025
Took a bit to figure out how to use the editing feature, but once I did, it's been a wonderful tool for my business. More tutorials would be helpful.
sensariagirl
Week of April 7th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is confusing and I ended up being charged for something I didn't want. I couldn't find where to cancel the subscription.
Candice Wu
App Store
You can sign a document for free, but you can't do anything with it outside of their app without a subscription, which costs $15/month.
Kelly Williams
Google Play
Took a bit to figure out how to use the editing feature, but once I did, it's been a wonderful tool for my business. More tutorials would be helpful.
Koray Okumus
Google Play

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