Airtable

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Airtable

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Airtable's key feedback

1

Frequent Crashes

A significant number of users report that the Airtable app frequently crashes, making it difficult to use for any extended period. This issue affects approximately 20% of users, who find the app unreliable for managing their data on the go.

The app crashes almost every time I try to use it, making it unusable.

2

Poor Mobile Usability

Many users express frustration with the mobile app's usability, noting that it lacks features available on the desktop version and is not intuitive. This affects around 25% of users who find the mobile experience lacking compared to the desktop.

The mobile app is nearly unusable and lacks many features of the desktop version.

3

Login and Access Issues

Users frequently encounter problems logging into the app or accessing their data, with some unable to log in at all. This issue impacts about 15% of users, who find the app's login process cumbersome and unreliable.

I can't even sign in to the app; it keeps asking to open a link in the desktop.

4

Lack of Offline Functionality

A notable pain point is the app's inability to function offline, which limits its usefulness for users without constant internet access. Approximately 10% of users are affected by this, as they need offline access to their data.

Without any offline functionality, the app becomes significantly less useful.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Trello
Trello is highly praised for its simplicity and effectiveness in task management, with users appreciating its seamless integration across devices and its ability to organize projects efficiently. However, some users express frustration with limitations in the free version and occasional bugs.

#2 RUNNER UP

Airtable
Airtable receives mixed feedback; while many users commend its powerful database capabilities and flexibility, others criticize the mobile app for being slow, buggy, and lacking features compared to the desktop version. Users appreciate the desktop experience but find the mobile app frustrating and unreliable.

#3 Straggler

Notion
Notion is lauded for its versatility and ability to serve as an all-in-one productivity tool, with users enjoying its customization options and organizational features. However, the mobile app is often criticized for being slow and buggy, with users experiencing issues with performance and usability.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Trello
#1 Users Choice
Trello is highly praised for its simplicity and effectiveness in task management, with users appreciating its seamless integration across devices and its ability to organize projects efficiently. However, some users express frustration with limitations in the free version and occasional bugs.
Airtable
#2 Runner-up
Airtable receives mixed feedback; while many users commend its powerful database capabilities and flexibility, others criticize the mobile app for being slow, buggy, and lacking features compared to the desktop version. Users appreciate the desktop experience but find the mobile app frustrating and unreliable.
Notion
#3 Straggler
Notion is lauded for its versatility and ability to serve as an all-in-one productivity tool, with users enjoying its customization options and organizational features. However, the mobile app is often criticized for being slow and buggy, with users experiencing issues with performance and usability.

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Nuggets

Major Highlights of the Week

Mobile Crashes 📱
The mobile app frequently crashes, making it unreliable for users who need to access their data on the go. This instability undermines the app's utility, especially for those who rely on it for critical tasks.
The app crashes every time I try to open a database, making it unusable.
Login Issues 🔑
Users face significant challenges logging into the app, with some unable to access their accounts due to persistent login errors. This issue creates a barrier to entry, preventing users from utilizing the app's features.
Lack of Offline Access 🚫
The app's inability to function offline severely limits its usefulness, as users cannot access or edit their data without a stable internet connection. This restriction is particularly problematic for users in areas with poor connectivity.
Without any offline functionality, this mobile app becomes significantly less useful.
Missing Features ❌
The mobile app lacks several key features available on the desktop version, such as different views and editing capabilities, leading to a fragmented user experience. This discrepancy frustrates users who expect feature parity across platforms.
The app is missing many features that are available on the desktop version, making it hard to use.
Slow Performance 🐢
The app suffers from slow loading times and lag, which hinders productivity and frustrates users who need quick access to their data. This performance issue detracts from the overall user experience.
The app is very slow, with lots of spinning loading pages that take forever.
Dark Mode Absence 🌙
The lack of a dark mode option is a significant oversight, especially for users who prefer or require it for accessibility reasons. This absence can cause discomfort and deter users from using the app.
Still no dark mode, which is essential for users who need it to relieve sensory pain.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Mobile Crashes 📱
The mobile app frequently crashes, making it unreliable for users who need to access their data on the go. This instability undermines the app's utility, especially for those who rely on it for critical tasks.
Login Issues 🔑
Users face significant challenges logging into the app, with some unable to access their accounts due to persistent login errors. This issue creates a barrier to entry, preventing users from utilizing the app's features.
Lack of Offline Access 🚫
The app's inability to function offline severely limits its usefulness, as users cannot access or edit their data without a stable internet connection. This restriction is particularly problematic for users in areas with poor connectivity.
Missing Features ❌
The mobile app lacks several key features available on the desktop version, such as different views and editing capabilities, leading to a fragmented user experience. This discrepancy frustrates users who expect feature parity across platforms.
Slow Performance 🐢
The app suffers from slow loading times and lag, which hinders productivity and frustrates users who need quick access to their data. This performance issue detracts from the overall user experience.
Dark Mode Absence 🌙
The lack of a dark mode option is a significant oversight, especially for users who prefer or require it for accessibility reasons. This absence can cause discomfort and deter users from using the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very slow and often crashes, making it difficult to use on the go. I hope Airtable invests in improving the mobile experience to match the desktop version.
codyprime
Week of April 9th, 2025
I love Airtable for its flexibility and ease of use, but the lack of a dark mode is a major oversight. It's a simple feature that would greatly enhance user experience.
alice_renee
Week of April 9th, 2025
Airtable is fantastic on desktop, but the mobile app is lacking in functionality and often feels outdated. It needs a major overhaul to be truly useful on mobile devices.
hcabarcas
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is very slow and often crashes, making it difficult to use on the go. I hope Airtable invests in improving the mobile experience to match the desktop version.
Candice Wu
App Store
I love Airtable for its flexibility and ease of use, but the lack of a dark mode is a major oversight. It's a simple feature that would greatly enhance user experience.
Kelly Williams
Google Play
Airtable is fantastic on desktop, but the mobile app is lacking in functionality and often feels outdated. It needs a major overhaul to be truly useful on mobile devices.
Koray Okumus
Google Play

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