Safeway Deals & Delivery

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Safeway Deals & Delivery's key feedback

Technical Difficulties

A significant number of users, approximately 20%, report being unable to use the app due to persistent technical difficulties, such as login issues and app crashes, which have rendered the app unusable for weeks for some users.

I've been trying to access my account for weeks, but I keep getting 'technical difficulties' errors.

Coupon and Deal Issues

Around 15% of users experience problems with digital coupons and deals, where discounts do not apply at checkout or require manual intervention, causing frustration and inconvenience.

I clip coupons on the app, but they don't always apply at checkout, forcing me to correct my receipt each time.

Delivery and Order Errors

Approximately 10% of users face challenges with delivery services, including receiving incorrect items or unwanted substitutions, and find the refund process difficult.

Getting a refund is a hassle when the wrong order is delivered, and substitutions are often unusable.

Pharmacy Integration Problems

About 5% of users report issues with the pharmacy feature, such as difficulties in managing profiles and prescriptions disappearing temporarily, which complicates their experience.

Since the pharmacy app merged with the grocery app, I've had trouble with my prescriptions disappearing and profile issues.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Meal Planner & Grocery List

Users love the app for its convenience in meal planning and grocery list creation. The app is praised for its easy-to-follow recipes and the ability to customize based on dietary preferences, though some users wish for more complex recipes and serving size options.

#2 RUNNER UP

Safeway Deals & Delivery

Safeway's app is appreciated for its deals and rewards, with users enjoying the convenience of delivery and pickup services. However, technical issues such as login problems and glitches with digital coupons are common complaints.

#3 Straggler

Pak N Save Deals & Delivery

Pak N Save is favored for its affordability and friendly staff, with users appreciating the app's ease of use. However, the app's limited store availability and occasional technical issues are noted as areas for improvement.

Nuggets

Major Highlights of the Week

Users are experiencing persistent login failures due to technical difficulties, rendering the app unusable for weeks. This issue persists despite attempts to update or reinstall the app.

I can't log in to my Safeway app since the update, making it useless.

Coupon Glitches

Digital coupons and deals often fail to apply at checkout, requiring manual intervention to correct pricing errors. This inconsistency undermines the app's value proposition of seamless savings.

Coupons don't always give me the discount at checkout, needing receipt corrections.

Refund Process

The refund process for incorrect deliveries is cumbersome and frustrating, compounded by high prices. This inefficiency discourages users from recommending the service.

Getting a refund for wrong orders is difficult, not recommended.

Customer Support

Outsourced call centers lead to communication barriers and frequent call drops, negatively impacting customer support experiences. This issue calls for improved service quality and reliability.

Calls to the outsourced call center are hard to understand and often drop.

Order Editing

The app fails to allow order edits within the promised timeframe, causing user frustration. This limitation contradicts the app's advertised flexibility in managing orders.

I couldn't edit my grocery order even though the app said I could.

Pharmacy Integration

Combining the pharmacy and grocery apps has led to profile duplication and login loops, complicating user experience. This integration needs refinement to ensure seamless functionality.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Users are experiencing persistent login failures due to technical difficulties, rendering the app unusable for weeks. This issue persists despite attempts to update or reinstall the app.

Coupon Glitches

Digital coupons and deals often fail to apply at checkout, requiring manual intervention to correct pricing errors. This inconsistency undermines the app's value proposition of seamless savings.

Refund Process

The refund process for incorrect deliveries is cumbersome and frustrating, compounded by high prices. This inefficiency discourages users from recommending the service.

Customer Support

Outsourced call centers lead to communication barriers and frequent call drops, negatively impacting customer support experiences. This issue calls for improved service quality and reliability.

Order Editing

The app fails to allow order edits within the promised timeframe, causing user frustration. This limitation contradicts the app's advertised flexibility in managing orders.

Pharmacy Integration

Combining the pharmacy and grocery apps has led to profile duplication and login loops, complicating user experience. This integration needs refinement to ensure seamless functionality.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has worked seamlessly up until a few weeks ago. The 'Buy Again' feature, which is SO helpful, no longer loads my past purchases for easy, one-click repurchase. I have updated the app many times over these past few weeks and it still does not load.

EmilyBroth

Week of April 9th, 2025

Ever since the update 5 days ago, I can’t log in to my Safeway app. It has made this application useless.

Lj_PNW23

Week of April 9th, 2025

I can’t believe all these positive reviews. Deals. Member deals. Digital coupons. Add to cart. Do all those things and then go to customer service to get the appropriate refunds. I have chess apps that are easier to use.

TextExpander fan

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Ever since the update 5 days ago, I can’t log in to my Safeway app. It has made this application useless.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Safeway Deals & Delivery

Top Insights This Week

Technical Difficulties

Coupon and Deal Issues

Delivery and Order Errors

Pharmacy Integration Problems

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts