Botim - Video and Voice Calls

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Botim - Video and Voice Calls's key feedback

Verification Code Issues

A significant number of users, approximately 20%, report not receiving the verification code needed to activate their accounts, causing frustration and preventing app usage.

I tried multiple times to install the app but I am unable to receive a code to my phone number.

Poor Call Quality

Around 15% of users experience poor call quality, including issues with voice clarity and connection stability, which affects their ability to communicate effectively.

The call quality is very poor, and connectivity issues persist even with a subscription.

App Crashes and Freezes

Approximately 10% of users report that the app frequently crashes or freezes, especially after calls, leading to a frustrating user experience.

Every time I use Botim for phone calls and I’m done with the call, the app freezes and I have to force close it.

Customer Support Delays

About 5% of users express dissatisfaction with the customer support, citing long response times and unhelpful service, which impacts their overall experience with the app.

The support is very slow, taking up to 15 days to respond, and they don't seem to care about resolving issues quickly.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

WhatsApp is highly praised for its seamless text, voice, and video communication, with users appreciating its end-to-end encryption and reliability even on low-bandwidth networks. However, some users express dissatisfaction with recent updates, particularly the introduction of AI features, and issues with notifications and backups.

#2 RUNNER UP

Viber

Viber receives positive feedback for its user-friendly interface and reliable communication features, especially for long-distance calls. Nonetheless, users report issues with app stability, ads during calls, and problems with message notifications, which detract from the overall experience.

#3 Straggler

Botim - Video and Voice Calls

Botim receives mixed feedback; while some users appreciate its ability to bypass firewalls and its range of features, many criticize the app for frequent crashes, poor call quality, and issues with verification codes. The app's additional features and ads are also seen as unnecessary by some users.

Nuggets

Major Highlights of the Week

Verification Code Issues

Users frequently experience problems receiving verification codes via SMS, preventing them from accessing the app. This issue persists across multiple attempts and devices, causing significant frustration.

I tried multiple times and multiple ways to install the app but I am unable to receive a code to my phone number.

Poor Customer Support

The customer support is perceived as ineffective, with long response times and unresolved issues, leading to user dissatisfaction. Users feel their concerns, especially regarding financial transactions, are not prioritized.

Support is terrible, it can take 15 days to get a response, and they don't care if your money is stuck.

App Crashes

The app frequently crashes with error messages indicating potential data loss, making it unusable for some users. This issue is particularly concerning for those who rely on the app for communication.

The app reports 'failed to open. Might result in data loss' and then crashes.

Call Quality Problems

Users report poor call quality, including unstable connections and audio issues, even with premium subscriptions. This affects both voice and video calls, diminishing the app's reliability.

Call quality is very poor, and connectivity issues persist even with subscriptions.

Intrusive Advertisements

Advertisements are seen as intrusive and inappropriate, especially during calls, which disrupts the user experience. Some ads are considered offensive, further aggravating users.

It's inappropriate to put ads for Israel on a phone call that you cannot close or get rid of.

Feature Overload

The app is criticized for having too many unnecessary features, which complicates the user interface and detracts from its core functionality. Users prefer a more streamlined experience focused on communication.

Great app, good call quality, just has too many unnecessary features and ads.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Verification Code Issues

Poor Customer Support

App Crashes

Call Quality Problems

Users report poor call quality, including unstable connections and audio issues, even with premium subscriptions. This affects both voice and video calls, diminishing the app's reliability.

Intrusive Advertisements

Advertisements are seen as intrusive and inappropriate, especially during calls, which disrupts the user experience. Some ads are considered offensive, further aggravating users.

Feature Overload

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very laggy, feels very cheap and low quality, it’s not user friendly at all. The app has good potential but needs a lot of work from the user experience aspect. I will not be using it until that changes.

Abdallah.AL

Week of April 9th, 2025

Botim is truly a game-changer in the realm of communication apps. Unlike its competitors, Botim manages to penetrate even the toughest firewalls, ensuring that users stay connected regardless of their location or the restrictions imposed.

Irfanullah BD

Week of April 9th, 2025

I have to call someone 3 times when video calling to hear their voice. Not even getting premium makes it better.

alamsalvi

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

I have to call someone 3 times when video calling to hear their voice. Not even getting premium makes it better.

Koray Okumus

Google Play

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User Experience Report

Botim - Video and Voice Calls

Top Insights This Week

Verification Code Issues

Poor Call Quality

App Crashes and Freezes

Customer Support Delays

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts