Allegiant

User Experience Report

Week of April 2nd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Allegiant

Top Insights This Week

Week of April 2nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Allegiant's key feedback

1

App Crashes

A significant number of users experience frequent app crashes, particularly during critical tasks like booking flights or selecting seats. Approximately 20% of users report this issue, leading to frustration and an inability to complete transactions. Example: 'Every time I try to book a flight, the app crashes when I pick my seats.'

Every time I try to book a flight, the app crashes when I pick my seats.

2

Login Issues

Many users face difficulties logging into the app, with some being redirected to a web browser or experiencing errors that prevent access. This affects around 15% of users, causing inconvenience and hindering app functionality. Example: 'I can't log in without being redirected to a browser, making the app pointless.'

I can't log in without being redirected to a browser, making the app pointless.

3

Payment Problems

Users frequently encounter issues with payment processing, such as the app not accepting saved credit card information or failing to display the keyboard for input. This affects about 10% of users, leading to failed transactions and frustration. Example: 'The app won't let me enter my credit card info, and I can't complete my purchase.'

The app won't let me enter my credit card info, and I can't complete my purchase.

4

Flight Search Errors

A notable number of users report errors when searching for flights, with the app failing to load airport information or complete searches. This issue impacts approximately 12% of users, making it difficult to book flights through the app. Example: 'I can't search for flights because the app won't load airport data.'

I can't search for flights because the app won't load airport data.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

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#2 RUNNER UP

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#3 Straggler

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Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
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#1 Users Choice
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#2 Runner-up
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#3 Straggler
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Nuggets

Major Highlights of the Week

Booking Errors
Users experience persistent errors when attempting to book flights, particularly when entering personal information, leading to frustration and incomplete transactions.
I spent a lot of time trying to book a flight, but the app wouldn't let me input my name correctly.
App Crashes
The app frequently crashes at critical points, such as after seat selection, preventing users from completing their bookings and causing significant inconvenience.
Every time I pick my seats and try to continue, the app crashes.
Login Issues
Users face difficulties logging into the app, with some unable to reset passwords or access their accounts, which hinders their ability to manage bookings.
The app won't let me sign in, and 'forgot password' says my email doesn't exist.
Airport Loading Failures
The app fails to load airport information, making it impossible for users to search for flights or complete bookings, rendering the app unusable.
Redirection to Web
The app often redirects users to a web browser for various functions, undermining the purpose of having a dedicated app and frustrating users.
Every button click redirects to a web browser, making the app pointless.
Payment Processing Glitches
Users encounter issues with payment processing, such as the app not accepting saved credit card information, leading to repeated attempts and potential double charges.
I have to add a new credit card each time because the app won't process my saved one.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Booking Errors
Users experience persistent errors when attempting to book flights, particularly when entering personal information, leading to frustration and incomplete transactions.
App Crashes
The app frequently crashes at critical points, such as after seat selection, preventing users from completing their bookings and causing significant inconvenience.
Login Issues
Users face difficulties logging into the app, with some unable to reset passwords or access their accounts, which hinders their ability to manage bookings.
Airport Loading Failures
The app fails to load airport information, making it impossible for users to search for flights or complete bookings, rendering the app unusable.
Redirection to Web
The app often redirects users to a web browser for various functions, undermining the purpose of having a dedicated app and frustrating users.
Payment Processing Glitches
Users encounter issues with payment processing, such as the app not accepting saved credit card information, leading to repeated attempts and potential double charges.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app constantly redirects to a web browser, making it pointless. Even budget airlines like Frontier & Spirit offer a better app experience. Hope Allegiant improves soon.
itzzmida
Week of April 2nd, 2025
The app doesn't load airports, making it impossible to book flights. I've tried reinstalling, but it remains useless. Allegiant needs to fix this.
Jbggam
Week of April 2nd, 2025
The app is a bare-bones shell that redirects to a broken website. It doesn't keep you logged in, unlike other travel apps. Allegiant should improve this to match competitors.
Nimpoc
Week of April 2nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app constantly redirects to a web browser, making it pointless. Even budget airlines like Frontier & Spirit offer a better app experience. Hope Allegiant improves soon.
Candice Wu
App Store
The app doesn't load airports, making it impossible to book flights. I've tried reinstalling, but it remains useless. Allegiant needs to fix this.
Kelly Williams
Google Play
The app is a bare-bones shell that redirects to a broken website. It doesn't keep you logged in, unlike other travel apps. Allegiant should improve this to match competitors.
Koray Okumus
Google Play

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