Allē

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Allē's key feedback

App Update Issues

A significant number of users report that the app fails to load after the latest update, displaying only a black screen. This issue affects approximately 30% of users, particularly those with newer iPhone models. Users have tried reinstalling the app and restarting their devices without success.

After the latest update, the app only shows a black screen on my iPhone 14 Pro Max.

Gift Card Mismanagement

Users are frustrated with misleading gift card promotions and issues with gift card redemption. Approximately 15% of users have experienced problems such as gift cards not appearing in their wallets or promotions being sold out unexpectedly.

I tried to redeem a gift card promotion, but it was sold out, and customer service couldn't verify the availability.

Point Redemption Problems

Many users are dissatisfied with the point redemption process, reporting that points are returned without explanation or that they cannot redeem points for desired services. This issue affects around 20% of users, leading to feelings of being scammed.

I traded my points for a product, but the points were returned, and the product credit disappeared.

Account Setup and Login Issues

Users face difficulties in setting up accounts and logging in, with issues such as not receiving verification codes or the app not recognizing existing accounts. This affects about 10% of users, causing frustration and missed opportunities for savings.

I can't create an account because the app never sends me the verification code.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

CareCredit

CareCredit receives overwhelmingly positive feedback for its ease of use, helpful customer service, and the financial flexibility it offers, especially in emergencies. Users appreciate the app's user-friendly interface and the ability to manage payments and credit options effectively.

#2 RUNNER UP

Aspire Galderma Rewards

Aspire Galderma Rewards is praised for its rewarding points system and user-friendly interface, which makes tracking rewards and offers easy. However, some users report issues with app functionality and customer service responsiveness, leading to frustration during promotions.

#3 Straggler

Allē

Allē receives mixed feedback, with users appreciating the savings and rewards program but expressing frustration over app glitches and customer service issues. Recent updates have caused significant app functionality problems, leading to dissatisfaction among users.

Nuggets

Major Highlights of the Week

Gift Card Errors

Users report receiving misleading emails about gift cards that do not appear in their Allē Wallet, causing confusion and frustration. This issue undermines trust in promotional communications and affects user satisfaction.

I received an email about two $50 gift cards, but they never appeared in my wallet.

Coupon Discrepancies

There are inconsistencies in coupon values, with users experiencing a reduction in promised discounts upon redemption. This discrepancy leads to dissatisfaction and a perception of unreliable promotions.

My $100 off coupon changed to $20 after the site reloaded, and customer service was unhelpful.

Point Redemption Issues

Users face problems with point redemption, where points are returned without explanation and product credits disappear. This issue creates a perception of unfair practices and diminishes the value of the rewards program.

I traded points for a product, but my points were returned and the product credit vanished.

App Update Failures

Recent app updates have resulted in a black screen issue, rendering the app unusable for many users. This technical failure disrupts user experience and access to app features.

After the latest update, the app only shows a black screen and won't load.

Account Setup Problems

Users encounter difficulties in account creation and login, with verification codes not being sent. This hinders new user onboarding and frustrates existing users trying to access their accounts.

I can't create an account because the app never sends the verification code.

Service Search Limitations

The app lacks a feature to search for specific services, limiting user ability to find desired treatments. This gap in functionality reduces the app's utility and user satisfaction.

I find it odd that I can't search for specific services I want within the app.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Gift Card Errors

Coupon Discrepancies

Point Redemption Issues

App Update Failures

Recent app updates have resulted in a black screen issue, rendering the app unusable for many users. This technical failure disrupts user experience and access to app features.

Account Setup Problems

Users encounter difficulties in account creation and login, with verification codes not being sent. This hinders new user onboarding and frustrates existing users trying to access their accounts.

Service Search Limitations

The app lacks a feature to search for specific services, limiting user ability to find desired treatments. This gap in functionality reduces the app's utility and user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

I was given a $100 off coupon when I first signed up. I went to use the coupon and the site froze and reloaded, switching the coupon to a $20 off one. Customer service was dismissive, and I lost out on $80.

Persson clan

Week of April 9th, 2025

The app was working great until last week when it made me update. Now it’s not working and I have a black screen. I’ve tried deleting and redownloading. I have an appointment soon and it stinks because now I can’t see flash sales.

Kherget1

Week of April 9th, 2025

I’ve been using your program for years - I moved out of state and have called two offices listed in your app that supposedly take Allē and they do not. Update your list please, this is painful.

jenkiwicash

Week of April 9th, 2025

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

I’ve been using your program for years - I moved out of state and have called two offices listed in your app that supposedly take Allē and they do not. Update your list please, this is painful.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Allē

Top Insights This Week

App Update Issues

Gift Card Mismanagement

Point Redemption Problems

Account Setup and Login Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts