Alo Yoga

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Alo Yoga's key feedback

Glitchy App Experience

A significant number of users, approximately 10%, report that the app is glitchy, with issues such as freezing and requiring restarts. This affects the overall user experience and can be frustrating for those trying to navigate the app smoothly.

The app often freezes when I click on certain sections, requiring me to restart it.

Poor Customer Service

Around 15% of users express dissatisfaction with customer service, citing unresponsive communication, long wait times, and unresolved issues. This lack of support can lead to frustration and a negative perception of the brand.

Customer service is unresponsive, with long hold times and no replies to emails.

Account Access Issues

Approximately 8% of users face difficulties with account access, including problems with login, password resets, and account activation. These issues hinder users from fully utilizing the app's features.

I can't log in or reset my password, and the app says I don't have an account despite receiving emails.

Order Fulfillment Problems

About 12% of users experience issues with order fulfillment, such as delayed shipments, canceled orders without notice, and problems with pre-orders. These issues can lead to dissatisfaction and mistrust in the purchasing process.

My expedited order was canceled without notice, and I received no communication about it.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Nike Training Club

Nike Training Club receives high praise for its variety of workouts, user-friendly interface, and motivational features. Users appreciate the app's ability to cater to different fitness levels and its seamless integration with other Nike apps. However, some users experience technical issues, such as app crashes and connectivity problems.

#2 RUNNER UP

Alo Yoga

Alo Yoga is loved for its high-quality products and stylish designs, with many users expressing satisfaction with the app's ease of use and exclusive promotions. However, there are significant complaints about customer service, app glitches, and issues with account management, which detract from the overall experience.

#3 Straggler

Lululemon

Lululemon's Mirror is praised for its innovative approach to home workouts and the quality of its classes. Users enjoy the variety of workouts and the motivational instructors. However, there are frequent complaints about connectivity issues, especially with Android devices, and dissatisfaction with customer service.

Nuggets

Major Highlights of the Week

Glitchy App

The app frequently experiences glitches, causing frustration among users who encounter issues like freezing and the need to restart. This disrupts the shopping experience and may deter users from using the app consistently.

Sometimes when I click on 'loungewear' or 'my alo rewards', the app freezes and I have to restart it.

Poor Customer Service

Users are dissatisfied with the customer service, citing unresponsive communication channels and unresolved issues. This lack of support can damage brand loyalty and deter future purchases.

I waited over 3 hours to speak to someone and received no response to my emails.

Account Access Issues

There are significant problems with account access, including difficulties in signing in, password resets, and account activation. These issues hinder users from engaging with the app and completing purchases.

I can't sign in or change my password, and it says I don't have an account despite receiving emails.

Order Fulfillment Delays

Users experience delays in order fulfillment, with items not being shipped within the promised timeframe. This leads to dissatisfaction and a lack of trust in the brand's reliability.

I bought sneakers that were supposed to ship in 3 days, but it's been almost a month and they haven't shipped.

Pre-order Issues

Pre-orders are problematic, with users not receiving items due to them being sold out post-purchase. This creates frustration and a negative perception of the brand's inventory management.

I pre-ordered items online, but they sold out and I never received them.

International Shopping Restrictions

The app restricts international users from accessing the US store, limiting their shopping options and causing frustration. This restriction can lead to lost sales and customer dissatisfaction.

I can't shop in the US store from Mexico, which is frustrating as there are more options there.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Glitchy App

Poor Customer Service

Users are dissatisfied with the customer service, citing unresponsive communication channels and unresolved issues. This lack of support can damage brand loyalty and deter future purchases.

Account Access Issues

Order Fulfillment Delays

Users experience delays in order fulfillment, with items not being shipped within the promised timeframe. This leads to dissatisfaction and a lack of trust in the brand's reliability.

Pre-order Issues

Pre-orders are problematic, with users not receiving items due to them being sold out post-purchase. This creates frustration and a negative perception of the brand's inventory management.

International Shopping Restrictions

The app restricts international users from accessing the US store, limiting their shopping options and causing frustration. This restriction can lead to lost sales and customer dissatisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The customer service here is absolutely terrible. They canceled my 'expedite' order without giving me any notice at all. A few days later, I logged in to check the tracking, and a message appeared saying that the order hadn’t been processed.

Fekind

Week of April 9th, 2025

I’ve tried many emails and bought many items but it says I don’t have an account. I can’t change password. I can’t activate account. I receive emails but it still won’t let me!

Carissasmma

Week of April 9th, 2025

I am based in Mexico, however I travel a lot for work and I would like to order in the US store since there are a lot more options. However, the app won’t even let me enter, automatically redirecting me to the Mexico website.

Anon230400

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I’ve tried many emails and bought many items but it says I don’t have an account. I can’t change password. I can’t activate account. I receive emails but it still won’t let me!

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Alo Yoga

Top Insights This Week

Glitchy App Experience

Poor Customer Service

Account Access Issues

Order Fulfillment Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts