Ikon Pass

User Experience Report

Week of April 2nd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Ikon Pass

Top Insights This Week

Week of April 2nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Ikon Pass's key feedback

1

Login Issues

A significant number of users are experiencing problems logging into the app, with some unable to access their accounts at all. This issue affects approximately 20% of users, leading to frustration and rendering the app unusable for them.

2

Tracking Failures

Users report that the app frequently fails to track their skiing activities accurately, with stats resetting or not recording at all. This affects around 15% of users, causing dissatisfaction as they rely on these features to monitor their performance.

3

App Performance

Many users find the app slow and unresponsive, with some experiencing crashes or errors when trying to use it. This affects about 10% of users, making the app difficult to use and diminishing its value.

4

Notification Overload

Users are frustrated by excessive notifications, particularly advertisements, which they find intrusive and unnecessary. This issue affects approximately 5% of users, leading to annoyance and a negative user experience.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Slopes
Slopes is highly praised for its accurate tracking, user-friendly interface, and comprehensive features, making it a favorite among skiers and snowboarders. Users appreciate its ability to track runs, speed, and location, although some Android users report issues with GPS accuracy and run tracking.

#2 RUNNER UP

EpicMix
EpicMix receives mixed feedback, with users appreciating its potential and features like lift tracking and stats. However, many users report frequent crashes, inaccurate stats, and a cumbersome interface, leading to frustration and calls for improvements.

#3 Straggler

Ikon Pass
Ikon Pass users express dissatisfaction with the app's frequent crashes, login issues, and inaccurate tracking. While some appreciate the app's potential and features, many find it unreliable and frustrating, with calls for better integration and functionality.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Slopes
#1 Users Choice
Slopes is highly praised for its accurate tracking, user-friendly interface, and comprehensive features, making it a favorite among skiers and snowboarders. Users appreciate its ability to track runs, speed, and location, although some Android users report issues with GPS accuracy and run tracking.
EpicMix
#2 Runner-up
EpicMix receives mixed feedback, with users appreciating its potential and features like lift tracking and stats. However, many users report frequent crashes, inaccurate stats, and a cumbersome interface, leading to frustration and calls for improvements.
Ikon Pass
#3 Straggler
Ikon Pass users express dissatisfaction with the app's frequent crashes, login issues, and inaccurate tracking. While some appreciate the app's potential and features, many find it unreliable and frustrating, with calls for better integration and functionality.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Login Failures
Users experience persistent login issues, with the app either failing to load the login screen or getting stuck in a reload loop, rendering it unusable. This critical access problem is exacerbated by ineffective support links.
Tracking Inaccuracies
The app's tracking feature is unreliable, often failing to record skiing activities accurately or resetting stats in low coverage areas. This undermines the app's core functionality of tracking user performance.
Stats reset to older data when reopening the app in areas with poor internet coverage.
Excessive Notifications
Users are frustrated by the app's frequent and irrelevant push notifications, including ads for passes they already own. This indicates a lack of communication between engineering and marketing teams.
Receiving push notification ads for a pass already purchased through the app.
Battery Drain
Continuous GPS tracking significantly drains battery life, especially when the app fails to track activities accurately, forcing users to rely on backup batteries. This inefficiency diminishes user experience during long ski days.
The app's tracking failures require a backup battery to maintain functionality throughout the day.
Feature Discrepancies
Users are disappointed by the absence of features available in competitor apps, such as automatic stat tracking and comprehensive map overlays. This gap highlights missed opportunities for feature parity.
Unlike Epic Pass, the app lacks automatic stat tracking tied to the pass.
Statistical Errors
The app frequently displays inaccurate or zeroed-out season stats, causing confusion and dissatisfaction among users who rely on these metrics. This issue questions the reliability of the app's data handling.
Season stats show zero despite multiple recorded ski days.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Failures
Users experience persistent login issues, with the app either failing to load the login screen or getting stuck in a reload loop, rendering it unusable. This critical access problem is exacerbated by ineffective support links.
Tracking Inaccuracies
The app's tracking feature is unreliable, often failing to record skiing activities accurately or resetting stats in low coverage areas. This undermines the app's core functionality of tracking user performance.
Excessive Notifications
Users are frustrated by the app's frequent and irrelevant push notifications, including ads for passes they already own. This indicates a lack of communication between engineering and marketing teams.
Battery Drain
Continuous GPS tracking significantly drains battery life, especially when the app fails to track activities accurately, forcing users to rely on backup batteries. This inefficiency diminishes user experience during long ski days.
Feature Discrepancies
Users are disappointed by the absence of features available in competitor apps, such as automatic stat tracking and comprehensive map overlays. This gap highlights missed opportunities for feature parity.
Statistical Errors
The app frequently displays inaccurate or zeroed-out season stats, causing confusion and dissatisfaction among users who rely on these metrics. This issue questions the reliability of the app's data handling.

Quotes of the week

Hear from some of the most impactful users to drive changes

App downloaded and when I try to login, it pulls up a pop up with the main site but then it reloads over and over again endlessly, never giving me the option to login. Tried to go through support but that link goes to a blank blue page within the ikon website. What a joke for paying over $1000 a year.
1242361
Week of April 2nd, 2025
The app doesn’t provide conditions in Europe. The two areas I’ve been watching look like they are closed, No trails and no lifts open, even when other sources show them in operation. If the IKON app wants to be the one source for this info, serve their customers, and support the European resorts on the pass, then they have failed.
Cowdogger
Week of April 2nd, 2025
The app is useful ONLY for looking at your stats and checking SOME resorts’ trail status etc. but if you’re checking multiple resorts to compare, good chance several either won’t be updated or won’t be available, so I end up looking up directly with the resort or open snow. The potential is there - the execution, however, is not.
SweetHoneyBBQ
Week of April 2nd, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
App downloaded and when I try to login, it pulls up a pop up with the main site but then it reloads over and over again endlessly, never giving me the option to login. Tried to go through support but that link goes to a blank blue page within the ikon website. What a joke for paying over $1000 a year.
Candice Wu
App Store
The app doesn’t provide conditions in Europe. The two areas I’ve been watching look like they are closed, No trails and no lifts open, even when other sources show them in operation. If the IKON app wants to be the one source for this info, serve their customers, and support the European resorts on the pass, then they have failed.
Kelly Williams
Google Play
The app is useful ONLY for looking at your stats and checking SOME resorts’ trail status etc. but if you’re checking multiple resorts to compare, good chance several either won’t be updated or won’t be available, so I end up looking up directly with the resort or open snow. The potential is there - the execution, however, is not.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy

14 day free trial of paid features

⁠Migrate your feedback in one-click