A significant number of users, approximately 20%, report difficulties with subscription management, including unauthorized charges and challenges in canceling subscriptions. Users express frustration over being charged after cancellation attempts and the lack of clear instructions for unsubscribing.

I canceled my subscription, yet I was charged again the next month; the cancellation process is confusing and ineffective.

Around 25% of users experience frequent app crashes, particularly during ad breaks, which disrupts their viewing experience. This issue is exacerbated by the app's inability to handle ads smoothly, leading to extended viewing times and user dissatisfaction.

The app crashes every time an ad plays, turning a 30-minute show into a two-hour ordeal.

Approximately 15% of users are disappointed with the limited and outdated content library, noting that advertised shows are often missing or incomplete. This leads to dissatisfaction as users feel misled by the app's promotional claims.

None of the shows advertised were available on the app, making the service feel misleading.

About 18% of users criticize the app's user interface for being non-intuitive and lacking essential features, such as profiles and a reliable 'continue watching' function. This results in a frustrating user experience, especially when compared to other streaming services.

The app's interface is clumsy and lacks basic features like profiles, making navigation a hassle.