VPN Hotspot Shield: Super VPN

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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VPN Hotspot Shield: Super VPN

Top Insights This Week

Week of April 7th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of VPN Hotspot Shield: Super VPN's key feedback

1

Connection Issues

Some users experience difficulties connecting to virtual locations, particularly from certain regions, affecting approximately 5% of users. This issue can hinder the app's primary function of providing secure and private internet access.

I tried to connect from Russia to any virtual location, but it didn’t work.

2

App Update Problems

A small percentage of users, around 3%, report issues with app updates, such as the app not loading properly or being unable to update due to removal from the App Store, which affects usability.

After updating, the app won't load and now has ads, making it unusable.

3

Performance Fluctuations

Approximately 4% of users experience inconsistent performance, with the app working well one day and being slow the next, which can be frustrating for those relying on stable VPN service.

The app used to be good, but now it's like a roller coaster with its performance.

4

High Latency in Gaming

A small group of users, about 2%, report high latency during gaming sessions, which can significantly impact the gaming experience, especially for competitive players.

While gaming, the latency never drops below 200, making it very difficult to play.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ExpressVPN
ExpressVPN is highly praised for its reliability, speed, and excellent customer support. Users appreciate its ability to bypass geo-restrictions and maintain a stable connection, although some have noted issues with connectivity in certain regions.

#2 RUNNER UP

VPN Hotspot Shield: Super VPN
Hotspot Shield receives mixed feedback, with many users praising its speed and ease of use, while others report issues with connectivity and performance fluctuations. The app's free version is appreciated, but some users express dissatisfaction with the need for a paid subscription for full features.

#3 Straggler

NordVPN
NordVPN is commended for its fast service and reasonable pricing, but users have reported issues with connectivity and customer service. While many find it reliable, others have experienced problems with app updates and server connections.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ExpressVPN
#1 Users Choice
ExpressVPN is highly praised for its reliability, speed, and excellent customer support. Users appreciate its ability to bypass geo-restrictions and maintain a stable connection, although some have noted issues with connectivity in certain regions.
VPN Hotspot Shield: Super VPN
#2 Runner-up
Hotspot Shield receives mixed feedback, with many users praising its speed and ease of use, while others report issues with connectivity and performance fluctuations. The app's free version is appreciated, but some users express dissatisfaction with the need for a paid subscription for full features.
NordVPN
#3 Straggler
NordVPN is commended for its fast service and reasonable pricing, but users have reported issues with connectivity and customer service. While many find it reliable, others have experienced problems with app updates and server connections.

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Nuggets

Major Highlights of the Week

App Removal Confusion
Users are confused about the app's availability, as some report it being removed from the App Store, preventing updates and usage despite having active subscriptions. This issue highlights a critical gap in communication regarding app availability and update processes.
I can't update the app anymore because it says the developer removed it from the App Store, and now my subscription is useless.
Update Loading Issues
Recent updates have caused the app to freeze on the loading screen, frustrating users who are unable to use the VPN service. This indicates a significant bug in the update process that needs immediate attention to restore functionality.
After updating, the app just stays on the loading screen and doesn't work, plus now there are ads.
Inconsistent Performance
Users experience fluctuating performance, with the app working well one day and being slow the next, leading to dissatisfaction and consideration of alternative VPNs. This inconsistency suggests a need for stability improvements in server connections and app performance.
The app used to be good, but now it's like a roller coaster with one day okay and another very slow.
High Latency in Gaming
The app's performance during gaming is suboptimal, with latency not dropping below 200ms, which is detrimental for gamers seeking a smooth experience. This issue points to a need for optimization in gaming-specific VPN modes.
While gaming, the latency never goes below 200ms, making it very bad for playing.
Storage and Cache Issues
The app consumes excessive storage space, and users are unable to clear the cache, leading to frustration and potential uninstallation. Addressing storage management and cache clearing functionality could enhance user satisfaction.
The app takes too much storage, and I can't even clear my cache.
Subscription Renewal Frustration
Users are frustrated with automatic subscription renewals, especially when the app performance is inconsistent, leading them to consider canceling. This highlights the importance of transparent subscription management and improved user experience to retain subscribers.
I'm waiting for my subscription to expire because the app isn't working well anymore, and I'm looking for a different VPN.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Removal Confusion
Users are confused about the app's availability, as some report it being removed from the App Store, preventing updates and usage despite having active subscriptions. This issue highlights a critical gap in communication regarding app availability and update processes.
Update Loading Issues
Recent updates have caused the app to freeze on the loading screen, frustrating users who are unable to use the VPN service. This indicates a significant bug in the update process that needs immediate attention to restore functionality.
Inconsistent Performance
Users experience fluctuating performance, with the app working well one day and being slow the next, leading to dissatisfaction and consideration of alternative VPNs. This inconsistency suggests a need for stability improvements in server connections and app performance.
High Latency in Gaming
The app's performance during gaming is suboptimal, with latency not dropping below 200ms, which is detrimental for gamers seeking a smooth experience. This issue points to a need for optimization in gaming-specific VPN modes.
Storage and Cache Issues
The app consumes excessive storage space, and users are unable to clear the cache, leading to frustration and potential uninstallation. Addressing storage management and cache clearing functionality could enhance user satisfaction.
Subscription Renewal Frustration
Users are frustrated with automatic subscription renewals, especially when the app performance is inconsistent, leading them to consider canceling. This highlights the importance of transparent subscription management and improved user experience to retain subscribers.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is not loading after the update, and now I have ads too. I just don't like this new update, so one star review until you guys can fix this problem.
fyugudvdydyc
Week of April 7th, 2025
I tried to connect from Russia to any virtual location, but it didn’t work! Too bad!
Alex2-57
Week of April 7th, 2025
Not working for me anymore, but it used to be really good. Now I’m waiting until my subscription expires and will look for a different one. They do updates all the time, but it's like a roller coaster—one day okay, another day very slow.
olebogd
Week of April 7th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is not loading after the update, and now I have ads too. I just don't like this new update, so one star review until you guys can fix this problem.
Candice Wu
App Store
I tried to connect from Russia to any virtual location, but it didn’t work! Too bad!
Kelly Williams
Google Play
Not working for me anymore, but it used to be really good. Now I’m waiting until my subscription expires and will look for a different one. They do updates all the time, but it's like a roller coaster—one day okay, another day very slow.
Koray Okumus
Google Play

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