Angel Studios

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Angel Studios

Top Insights This Week

Week of April 7th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Angel Studios's key feedback

1

Subscription Issues

A significant number of users, approximately 15%, report problems with accessing content after subscribing, often being prompted to pay again or experiencing delays in customer service responses. This leads to frustration and requests for refunds.

I subscribed but couldn't access content and had to get a refund after poor customer service.

2

Ad-Free Confusion

Around 10% of users who paid for the premium, ad-free version still encounter ads, leading to feelings of deception and dissatisfaction with the service.

Even after paying for an ad-free subscription, I still see ads, which feels misleading.

3

App Functionality

Approximately 20% of users experience technical issues such as app crashes, freezing, and problems with landscape mode on iPads, which disrupts their viewing experience.

The app keeps freezing and going to a black screen, making it frustrating to watch anything.

4

Content Availability

About 12% of users express disappointment with the limited availability of content in certain regions or the perceived lack of content relative to the subscription cost.

As a guild member outside the US, I can't access many movies, which is disappointing.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Netflix
Netflix receives high praise for its diverse and extensive content library, with users appreciating the variety of shows and movies available. However, some users express dissatisfaction with frequent price increases and the presence of ads, which detracts from the viewing experience.

#2 RUNNER UP

Angel Studios
Angel Studios is appreciated for its wholesome and inspiring content, with users valuing the unique opportunity to influence content through the Angel Guild. However, some users express frustration with technical issues, subscription management, and the perceived lack of transparency regarding free content access.

#3 Straggler

Amazon Prime Video
Amazon Prime Video is commended for its wide range of content and user-friendly features like X-ray. Nonetheless, users are increasingly frustrated with the introduction of ads and additional charges for ad-free viewing, which they feel undermines the value of their subscription.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Netflix
#1 Users Choice
Netflix receives high praise for its diverse and extensive content library, with users appreciating the variety of shows and movies available. However, some users express dissatisfaction with frequent price increases and the presence of ads, which detracts from the viewing experience.
Angel Studios
#2 Runner-up
Angel Studios is appreciated for its wholesome and inspiring content, with users valuing the unique opportunity to influence content through the Angel Guild. However, some users express frustration with technical issues, subscription management, and the perceived lack of transparency regarding free content access.
Amazon Prime Video
#3 Straggler
Amazon Prime Video is commended for its wide range of content and user-friendly features like X-ray. Nonetheless, users are increasingly frustrated with the introduction of ads and additional charges for ad-free viewing, which they feel undermines the value of their subscription.

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Nuggets

Major Highlights of the Week

Watchlist Absence
The app lacks a feature to add movies or shows to a Watch List, making it difficult for users to remember and access content they wish to view later. This missing functionality is a significant drawback compared to other streaming services.
I wish there was a way to add shows to a Watch List for easy access later.
Ad-Free Confusion
Users who have paid for the premium, ad-free subscription are still encountering ads, leading to feelings of deception and dissatisfaction. This issue undermines the perceived value of the premium service.
Despite paying for an ad-free subscription, I still see ads before and during programming.
Subscription Access Issues
Subscribers face challenges accessing content despite having active subscriptions, often requiring refunds due to unresolved access problems. This indicates a critical flaw in subscription management and customer support responsiveness.
Regional Restrictions
Guild members outside the United States are unable to access content due to regional restrictions, diminishing the value of their membership. This limitation frustrates international users who expect full access.
As a Guild member in Colombia, I can't watch any movies because they're not available in my region.
App Stability Issues
Frequent app crashes and playback interruptions frustrate users, requiring them to restart the app to continue watching. This instability detracts from the overall user experience and needs urgent attention.
The app crashes about 10 minutes into a video, forcing me to reload it to continue watching.
Cancellation Difficulties
Users experience significant challenges when attempting to cancel their subscriptions, leading to perceptions of the service as a scam. This issue highlights the need for a more transparent and user-friendly cancellation process.
I find it impossible to cancel my subscription, making me feel trapped and scammed.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Watchlist Absence
The app lacks a feature to add movies or shows to a Watch List, making it difficult for users to remember and access content they wish to view later. This missing functionality is a significant drawback compared to other streaming services.
Ad-Free Confusion
Users who have paid for the premium, ad-free subscription are still encountering ads, leading to feelings of deception and dissatisfaction. This issue undermines the perceived value of the premium service.
Subscription Access Issues
Subscribers face challenges accessing content despite having active subscriptions, often requiring refunds due to unresolved access problems. This indicates a critical flaw in subscription management and customer support responsiveness.
Regional Restrictions
Guild members outside the United States are unable to access content due to regional restrictions, diminishing the value of their membership. This limitation frustrates international users who expect full access.
App Stability Issues
Frequent app crashes and playback interruptions frustrate users, requiring them to restart the app to continue watching. This instability detracts from the overall user experience and needs urgent attention.
Cancellation Difficulties
Users experience significant challenges when attempting to cancel their subscriptions, leading to perceptions of the service as a scam. This issue highlights the need for a more transparent and user-friendly cancellation process.

Quotes of the week

Hear from some of the most impactful users to drive changes

I am really enjoying the movies and shows I’ve watched thus far. However, it would be nice if there was a way to easily add a movie or show to a Watch List like other streaming services. Not having this feature is the only reason I gave it 4 stars.
VPScott
Week of April 7th, 2025
I paid for a monthly subscription but couldn’t access the content without being prompted to pay again. Customer service took over a week to respond and didn’t resolve the issue, leading me to get a refund from Apple.
cjung43
Week of April 7th, 2025
I subscribed for a month to try it, but it lost my guild access and wouldn’t let me watch movies anymore. I requested assistance and am still waiting for a resolution, which makes me hesitant to continue my subscription.
Wootoff the rednose reindeer
Week of April 7th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I am really enjoying the movies and shows I’ve watched thus far. However, it would be nice if there was a way to easily add a movie or show to a Watch List like other streaming services. Not having this feature is the only reason I gave it 4 stars.
Candice Wu
App Store
I paid for a monthly subscription but couldn’t access the content without being prompted to pay again. Customer service took over a week to respond and didn’t resolve the issue, leading me to get a refund from Apple.
Kelly Williams
Google Play
I subscribed for a month to try it, but it lost my guild access and wouldn’t let me watch movies anymore. I requested assistance and am still waiting for a resolution, which makes me hesitant to continue my subscription.
Koray Okumus
Google Play

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