Anghami

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Anghami's key feedback

Subscription Pressure

Many users feel pressured to subscribe to Anghami Plus as the free version has become increasingly limited, with pop-ups frequently interrupting music playback to prompt subscriptions. Approximately 30% of users express frustration over this aggressive push towards paid plans.

International Music Removal

A significant number of users are upset about the removal of international music, which has left them with only Arabic songs available, even for those with subscriptions. This issue affects around 25% of users who previously enjoyed a diverse music library.

Excessive Advertisements

Users are overwhelmed by the frequency of ads in the free version, which disrupts the listening experience and makes it difficult to enjoy music. This problem is highlighted by about 20% of users who find the ad volume excessive.

Technical Glitches

Numerous users report technical issues such as app crashes, music stopping unexpectedly, and problems with the app's interface, which hinder their ability to use the app smoothly. These glitches affect approximately 15% of users.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Spotify

Spotify is praised for its vast music library and user-friendly interface, but users express frustration over frequent ads and limitations on free accounts, pushing them towards premium subscriptions.

#2 RUNNER UP

Anghami

Anghami receives positive feedback for its extensive Arabic music collection and user-friendly features, though some users report issues with song availability and ads, which detract from the overall experience.

#3 Straggler

Apple Music

Apple Music is appreciated for its high-quality audio and seamless integration with Apple devices, but users on Android report frequent app crashes and issues with song availability, leading to a mixed experience.

Nuggets

Major Highlights of the Week

Subscription Confusion 🤔

Users are frustrated with the app's aggressive push towards subscription, feeling misled by the promise of a free version that doesn't allow them to play any music without subscribing. A user expressed disappointment after being unable to play a single song without a subscription despite the app's description of a free version.

International Music Removal 🌍

Many users are upset about the removal of international music, which has significantly reduced the app's value for them, especially those who subscribed for diverse music options. One user mentioned they would cancel their subscription because they can no longer access international songs.

I can't play any international music anymore, so I'm canceling my subscription.

Persistent Ads Annoyance 📢

The frequency and intrusiveness of ads have become a major pain point, with users feeling overwhelmed by the number of ads interrupting their listening experience. A user complained about the excessive ads, stating they hear more ads than music.

I'm bombarded with ads, it's like I'm listening to ads instead of music.

Playback Issues 🎧

Users are experiencing technical issues with playback, such as songs stopping unexpectedly or not playing at all, which disrupts their listening experience. A user reported that songs randomly stop playing, making the app unreliable.

Songs just stop playing randomly, making it impossible to enjoy the app.

Account and Subscription Management 🔄

There are significant issues with account management, including difficulties in logging out from devices and problems with subscription renewals, leading to unauthorized charges. A user expressed frustration over being unable to log out from a device they no longer own.

I can't log out from a device I don't own anymore, and it's messing up my account.

Customer Support Frustrations 📞

Users are dissatisfied with the customer support, citing slow response times and unresolved issues, which diminishes trust in the service. A user mentioned that customer service ignored their messages about unauthorized charges.

Customer service ignored my messages about being charged twice, very frustrating.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Confusion 🤔

International Music Removal 🌍

Persistent Ads Annoyance 📢

Playback Issues 🎧

Account and Subscription Management 🔄

Customer Support Frustrations 📞

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been using Anghami for years, but recently all my playlists disappeared, and I can't play any songs except Arabic ones. This is disappointing, and I'm considering switching to Spotify.

A Google user

Week of April 9th, 2025

The app used to be great, but now it forces you to subscribe to play any music. Even with a subscription, many international songs are unavailable. It's frustrating and not worth it anymore.

Mohddddd

Week of April 9th, 2025

I love Anghami, but the recent update removed all my international music, and now I can only listen to Arabic songs. This change is a huge letdown, and I'm thinking of canceling my subscription.

Eghtesad

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I've been using Anghami for years, but recently all my playlists disappeared, and I can't play any songs except Arabic ones. This is disappointing, and I'm considering switching to Spotify.

Candice Wu

App Store

The app used to be great, but now it forces you to subscribe to play any music. Even with a subscription, many international songs are unavailable. It's frustrating and not worth it anymore.

Kelly Williams

Google Play

I love Anghami, but the recent update removed all my international music, and now I can only listen to Arabic songs. This change is a huge letdown, and I'm thinking of canceling my subscription.

Koray Okumus

Google Play

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User Experience Report

Anghami

Top Insights This Week

Subscription Pressure

International Music Removal

Excessive Advertisements

Technical Glitches

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts