eufy

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of eufy's key feedback

Intrusive Ads

A significant number of users, approximately 70%, are frustrated with the intrusive ads that disrupt their experience, especially when trying to access camera feeds quickly. These ads often auto-play, redirect, or cover essential parts of the app, making it difficult to use the app effectively.

Ads pop up and block my camera views, making it hard to check security footage quickly.

Camera Connectivity Issues

Around 15% of users report issues with camera connectivity, including cameras going offline randomly, slow loading times, and unreliable live feeds. These problems hinder the app's primary function of providing real-time security monitoring.

Cameras randomly go offline and take too long to load, making them unreliable for security.

App Performance Problems

Approximately 10% of users experience app performance issues, such as the app freezing, slow response times, and bugs that affect usability. These issues detract from the overall user experience and make the app less reliable.

The app freezes and responds slowly, making it frustrating to use.

Lack of Ad Control

About 5% of users express dissatisfaction with the lack of options to disable or control ads within the app. This lack of customization leads to a negative user experience, as users feel forced to view ads they do not want.

There is no option to disable ads, which makes the app experience frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Ring

Ring receives mixed feedback, with users appreciating its ease of use and security features, but many are frustrated by frequent app updates that disrupt functionality and the need for a subscription to access full features. Users also report issues with connectivity and delayed notifications, which can hinder the effectiveness of the security system.

#2 RUNNER UP

Nest

Nest is praised for its ease of use and integration with other Google products, but users express dissatisfaction with frequent connectivity issues and the need for a subscription to access full features. Some users also report that the app can be slow and unresponsive, impacting the overall user experience.

#3 Straggler

eufy

Eufy is criticized for its intrusive ads within the app, which significantly detract from the user experience. While some users appreciate the hardware, the overwhelming presence of ads and slow app performance lead many to consider switching to competitors.

Nuggets

Major Highlights of the Week

Ad Overload

The app is inundated with intrusive ads that disrupt the user experience, making it difficult to access camera feeds promptly. Users are frustrated by the constant pop-ups and auto-redirects that hinder their ability to use the app effectively.

Every time I open the app, I'm bombarded with ads that block my camera view, making it impossible to check security events quickly.

Camera Malfunctions

Recent updates have led to significant malfunctions in camera operations, including random offline status, failure to load, and unreliable recording. These issues compromise the core functionality of the security system, leading to user dissatisfaction.

Since the update, my cameras randomly go offline and fail to record motion, which is unacceptable for a security system.

Users face repeated login prompts when switching between devices, causing delays in accessing live camera feeds. This cumbersome process is particularly problematic during time-sensitive security events.

Switching between my iPhone and iPad requires logging in each time, delaying my access to live camera feeds.

Interface Clutter

The app's interface is cluttered with ads and promotional content, making navigation cumbersome and detracting from its primary security function. Users find it challenging to manage their security settings amidst the promotional noise.

The app's interface is so cluttered with ads that it's hard to navigate and manage my security settings effectively.

Event Deletion Issues

The app lacks efficient options for deleting old security events, forcing users to manually clear events, which is time-consuming and frustrating. This inefficiency in event management detracts from the app's usability.

Deleting old events is a nightmare; there's no easy way to clear them by date range, making it a tedious process.

Orientation Problems

The app displays camera feeds in incorrect orientations, such as portrait view on landscape-held devices, complicating the viewing experience. This misalignment disrupts the user experience, especially during critical security checks.

My doorbell camera feed displays sideways on my iPad, making it difficult to view properly during security checks.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Ad Overload

Camera Malfunctions

Interface Clutter

Event Deletion Issues

Orientation Problems

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is filled with constant and unavoidable advertising, making it frustrating to use. I was redirected to a website when trying to open the app, which is unacceptable for a security app.

den863

Week of April 7th, 2025

The recent update introduced a lot of new advertisements that block me from checking the camera feed. I like the hardware, but the software issues are making me consider switching.

Dboy6501

Week of April 7th, 2025

I paid for the cameras, yet the app is filled with ads that pop up and block camera views. This is infuriating and makes the app unusable for its intended purpose.

mlierley

Week of April 7th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is filled with constant and unavoidable advertising, making it frustrating to use. I was redirected to a website when trying to open the app, which is unacceptable for a security app.

Candice Wu

App Store

The recent update introduced a lot of new advertisements that block me from checking the camera feed. I like the hardware, but the software issues are making me consider switching.

Kelly Williams

Google Play

I paid for the cameras, yet the app is filled with ads that pop up and block camera views. This is infuriating and makes the app unusable for its intended purpose.

Koray Okumus

Google Play

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User Experience Report

eufy

Top Insights This Week

Intrusive Ads

Camera Connectivity Issues

App Performance Problems

Lack of Ad Control

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts