Apartment List

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Apartment List

Top Insights This Week

Week of April 7th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Apartment List's key feedback

1

Inaccurate Matches

Many users report that the app fails to provide accurate matches based on their preferences, such as budget, location, and amenities. Approximately 20% of users experience this issue, leading to frustration and wasted time. "The app doesn't recommend homes within my price range or with the amenities I want, despite setting preferences."

The app doesn't recommend homes within my price range or with the amenities I want, despite setting preferences.

2

Persistent Spam

A significant number of users are frustrated with receiving unwanted emails and notifications even after unsubscribing multiple times. This issue affects about 15% of users, causing annoyance and a negative user experience. "I've unsubscribed over 10 times, yet I still receive endless emails and calls."

I've unsubscribed over 10 times, yet I still receive endless emails and calls.

3

App Crashes

Frequent app crashes and auto logouts are a major pain point, affecting around 10% of users. These technical issues hinder the ability to view properties and interact with the app effectively. "Every time I try to select a place, the app crashes and logs me out."

Every time I try to select a place, the app crashes and logs me out.

4

Lack of Filters

Users express dissatisfaction with the limited filtering options, which makes it difficult to narrow down searches effectively. This issue impacts about 10% of users, leading to a less personalized search experience. "There aren't enough filters to be specific with what I need and am looking for."

There aren't enough filters to be specific with what I need and am looking for.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zillow
Zillow is praised for its user-friendly interface and comprehensive property listings, making it a favorite among users for both buying and renting homes. However, some users report issues with outdated listings and occasional app crashes.

#2 RUNNER UP

MagicBricks
MagicBricks receives mixed feedback, with users appreciating its property comparison features and ease of use. However, many users criticize the app for aggressive upselling of premium plans and the presence of fake listings.

#3 Straggler

Apartment List
Apartment List is appreciated for its personalized apartment matching and ease of use, but users frequently report technical issues such as app crashes, incorrect listings, and spam emails, which detract from the overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Zillow
#1 Users Choice
Zillow is praised for its user-friendly interface and comprehensive property listings, making it a favorite among users for both buying and renting homes. However, some users report issues with outdated listings and occasional app crashes.
MagicBricks
#2 Runner-up
MagicBricks receives mixed feedback, with users appreciating its property comparison features and ease of use. However, many users criticize the app for aggressive upselling of premium plans and the presence of fake listings.
Apartment List
#3 Straggler
Apartment List is appreciated for its personalized apartment matching and ease of use, but users frequently report technical issues such as app crashes, incorrect listings, and spam emails, which detract from the overall experience.

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Nuggets

Major Highlights of the Week

Inaccurate Listings
Users report that many apartment listings are inaccurate, with some being scams or showing incorrect floor plans. This undermines trust and requires users to verify information externally.
Most of the rentals on the website/app are scams; I've cross-checked all of my 'perfect matches' on other websites and these listings are all fake.
Persistent Spam
Despite multiple attempts to unsubscribe, users continue to receive unwanted emails and messages, indicating a failure in the app's communication management system. This leads to frustration and a negative user experience.
I've unsubscribed 10 plus times, uninstalled the app, blocked and junked the email, but they are STILL COMING!
App Crashes
Frequent app crashes occur when users interact with listings, particularly when marking favorites or maybes, disrupting the user journey and causing frustration.
Every time I try to select a place it always crashes.
Preference Ignorance
The app often disregards user-set preferences, such as budget and location, resulting in irrelevant matches that do not align with user needs.
If my budget is $1100/mo, why would it give me matches above $1700/mo?
Mandatory PII
Users are required to provide personal information before browsing listings, which is seen as unnecessary and intrusive, leading to privacy concerns.
I want to look at available apartments without being required to provide PII.
Appointment Scheduling Issues
The app fails to communicate scheduled appointments to apartment complexes, causing confusion and wasted time for users.
Don't schedule any appointments through it because then the apartment complex won't even know because it doesn't tell them.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Inaccurate Listings
Users report that many apartment listings are inaccurate, with some being scams or showing incorrect floor plans. This undermines trust and requires users to verify information externally.
Persistent Spam
Despite multiple attempts to unsubscribe, users continue to receive unwanted emails and messages, indicating a failure in the app's communication management system. This leads to frustration and a negative user experience.
App Crashes
Frequent app crashes occur when users interact with listings, particularly when marking favorites or maybes, disrupting the user journey and causing frustration.
Preference Ignorance
The app often disregards user-set preferences, such as budget and location, resulting in irrelevant matches that do not align with user needs.
Mandatory PII
Users are required to provide personal information before browsing listings, which is seen as unnecessary and intrusive, leading to privacy concerns.
Appointment Scheduling Issues
The app fails to communicate scheduled appointments to apartment complexes, causing confusion and wasted time for users.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very useful as it collects all the details about the apartment amenities, location, floor plan, pricing, restrictions, etc. However, it would be more helpful if they included apartment ratings and a map of the complex.
dcjywdvoiwsxh
Week of April 7th, 2025
The app often gives incorrect matches with location, commute time, and amenity preferences. I always get 60+ minute commute options when I click on 'listings that match your commute preferences'.
Lightwrath
Week of April 7th, 2025
The app crashes often and automatically logs the user out when they attempt to view properties. Re-logging back in is a complete pain as it crashes the app.
xxmisssvxx
Week of April 7th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is very useful as it collects all the details about the apartment amenities, location, floor plan, pricing, restrictions, etc. However, it would be more helpful if they included apartment ratings and a map of the complex.
Candice Wu
App Store
The app often gives incorrect matches with location, commute time, and amenity preferences. I always get 60+ minute commute options when I click on 'listings that match your commute preferences'.
Kelly Williams
Google Play
The app crashes often and automatically logs the user out when they attempt to view properties. Re-logging back in is a complete pain as it crashes the app.
Koray Okumus
Google Play

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