Apartments.com Rental Finder

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Apartments.com Rental Finder

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Apartments.com Rental Finder's key feedback

1

Inaccurate Pricing

Many users report discrepancies between the prices listed on the app and the actual prices quoted by properties, with differences often reaching $100-$300. This issue affects approximately 15% of users, making it difficult to trust the app for budget planning.

The prices listed in the app are often $200-300 lower than what properties actually quote.

2

Music Interruption

A significant number of users are frustrated by the app's tendency to stop any music or audio playing on their device upon opening. This issue affects around 20% of users, who find it disruptive to their experience.

The app stops my music every time I open it, which is very annoying.

3

Buggy Performance

Users frequently encounter bugs, such as the app not displaying search fields or requiring a restart to function properly. Approximately 10% of users report these issues, which hinder the app's usability.

The app often doesn't show the search field, forcing me to restart it.

4

Scam Listings

There are concerns about scam listings, with users receiving suspicious requests for personal information and encountering listings that are no longer available. This affects about 5% of users, leading to trust issues with the app.

I received requests for personal info from listings that turned out to be scams.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zillow Rentals
Zillow Rentals is praised for its user-friendly interface and comprehensive listings, making it a popular choice for finding rental properties. However, some users report issues with inaccurate listings and frequent notifications, which can be frustrating.

#2 RUNNER UP

Apartments.com Rental Finder
Apartments.com Rental Finder receives mixed feedback, with users appreciating its extensive listings and search customization features. However, many users are frustrated by technical issues, such as the app stopping music playback and discrepancies in pricing information.

#3 Straggler

Trulia Rentals
Trulia Rentals is appreciated for its detailed neighborhood information and ease of use, which helps users make informed decisions. Nonetheless, users have reported encountering scams and outdated listings, which detracts from the overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Zillow Rentals
#1 Users Choice
Zillow Rentals is praised for its user-friendly interface and comprehensive listings, making it a popular choice for finding rental properties. However, some users report issues with inaccurate listings and frequent notifications, which can be frustrating.
Apartments.com Rental Finder
#2 Runner-up
Apartments.com Rental Finder receives mixed feedback, with users appreciating its extensive listings and search customization features. However, many users are frustrated by technical issues, such as the app stopping music playback and discrepancies in pricing information.
Trulia Rentals
#3 Straggler
Trulia Rentals is appreciated for its detailed neighborhood information and ease of use, which helps users make informed decisions. Nonetheless, users have reported encountering scams and outdated listings, which detracts from the overall experience.

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Nuggets

Major Highlights of the Week

Inaccurate Pricing
Users frequently encounter discrepancies between listed prices on the app and actual prices quoted by properties, often differing by $100-$300. This inconsistency undermines trust and complicates budget planning for potential renters.
The majority of prices listed in this app are completely inaccurate, making it impossible to use this app to find something in my budget.
Audio Interruption
The app's opening animation disrupts users' audio playback, such as music or podcasts, which is a significant annoyance and detracts from the user experience. This unnecessary feature is a deal-breaker for many users who multitask while searching.
Turns off all audio whenever I open the app, deal breaker.
Scam Concerns
Users report receiving suspicious requests for personal information and encountering listings that are outdated or fraudulent, raising concerns about the app's security and reliability. This issue diminishes user confidence and suggests a need for better monitoring.
Every email I received back was asking for a picture of my license, my full address and where I work, which is concerning.
App-Web Discrepancy
The app lacks certain functionalities available on the website, such as detailed property information and consistent search results, leading to user frustration and a preference for the web version. This gap suggests a need for feature parity between platforms.
The app is extremely buggy and lacks some of the information available on the website.
Filter Limitations
Users express frustration over the inability to filter out unwanted listings, such as shared living spaces or specific community types, which clutters search results and complicates the user experience. Enhancing filter options could streamline searches.
It is an absolute joke that there is no filter to sort out shared living within the search.
Landlord Management Issues
Landlords find the app inadequate for property management, as it redirects them to a browser, complicating navigation and task completion on mobile devices. This limitation suggests a need for improved landlord functionalities within the app.
As a landlord, the app does not work at all and simply redirects you to a browser when you attempt to manage properties.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Inaccurate Pricing
Users frequently encounter discrepancies between listed prices on the app and actual prices quoted by properties, often differing by $100-$300. This inconsistency undermines trust and complicates budget planning for potential renters.
Audio Interruption
The app's opening animation disrupts users' audio playback, such as music or podcasts, which is a significant annoyance and detracts from the user experience. This unnecessary feature is a deal-breaker for many users who multitask while searching.
Scam Concerns
Users report receiving suspicious requests for personal information and encountering listings that are outdated or fraudulent, raising concerns about the app's security and reliability. This issue diminishes user confidence and suggests a need for better monitoring.
App-Web Discrepancy
The app lacks certain functionalities available on the website, such as detailed property information and consistent search results, leading to user frustration and a preference for the web version. This gap suggests a need for feature parity between platforms.
Filter Limitations
Users express frustration over the inability to filter out unwanted listings, such as shared living spaces or specific community types, which clutters search results and complicates the user experience. Enhancing filter options could streamline searches.
Landlord Management Issues
Landlords find the app inadequate for property management, as it redirects them to a browser, complicating navigation and task completion on mobile devices. This limitation suggests a need for improved landlord functionalities within the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is extremely buggy. Sometimes it doesn’t let you see the field that controls the location being searched and there’s no way to get it back without closing the app completely.
JustASouthernRedhead
Week of April 9th, 2025
There is zero consistency on the pricing matching the actual prices when you visit the locations. Actual prices in my area are always at least $100 higher than what they have listed.
canistotem
Week of April 9th, 2025
The app usually reflects unit availability and price accurately, but there have been a few instances where there’s a discrepancy between the units listed on the complex’s website and the app.
Benosam123
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is extremely buggy. Sometimes it doesn’t let you see the field that controls the location being searched and there’s no way to get it back without closing the app completely.
Candice Wu
App Store
There is zero consistency on the pricing matching the actual prices when you visit the locations. Actual prices in my area are always at least $100 higher than what they have listed.
Kelly Williams
Google Play
The app usually reflects unit availability and price accurately, but there have been a few instances where there’s a discrepancy between the units listed on the complex’s website and the app.
Koray Okumus
Google Play

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