Victory+

User Experience Report

Week of April 2nd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Victory+

Top Insights This Week

Week of April 2nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Victory+'s key feedback

1

Streaming Issues

Many users experience severe streaming issues, including freezing, choppy video, and audio sync problems, affecting approximately 40% of users. These issues make it difficult to watch games smoothly, even with high-speed internet.

2

Device Compatibility

Users report that the app does not function properly across different devices, such as iPhones, Fire TV, and Roku, affecting around 25% of users. This inconsistency leads to frustration as users cannot access content on their preferred devices.

3

Subscription Confusion

There is confusion and dissatisfaction regarding the app's subscription model, with some users feeling misled about the need to pay for access, affecting about 20% of users. This has led to frustration and requests for refunds.

4

Content Access Issues

Users face difficulties accessing specific games or content, with some games not being available despite being advertised, affecting approximately 15% of users. This results in disappointment and a sense of false advertising.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ESPN+
ESPN+ receives mixed feedback, with users praising its comprehensive sports coverage and user-friendly interface. However, many users express frustration over frequent buffering, streaming issues, and the need for a TV provider to access certain content, which diminishes the value of the subscription.

#2 RUNNER UP

DAZN
DAZN is criticized for its high costs, frequent streaming interruptions, and poor customer service. Users are particularly frustrated with the app's performance during live events, with many experiencing buffering and login issues, leading to dissatisfaction despite the app's wide sports coverage.

#3 Straggler

Victory+
Victory+ has a mix of positive and negative feedback. Users appreciate the free access to regional sports and the app's user-friendly interface. However, many report issues with video quality, frequent app crashes, and misleading claims about free content, leading to frustration among subscribers.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ESPN+
#1 Users Choice
ESPN+ receives mixed feedback, with users praising its comprehensive sports coverage and user-friendly interface. However, many users express frustration over frequent buffering, streaming issues, and the need for a TV provider to access certain content, which diminishes the value of the subscription.
DAZN
#2 Runner-up
DAZN is criticized for its high costs, frequent streaming interruptions, and poor customer service. Users are particularly frustrated with the app's performance during live events, with many experiencing buffering and login issues, leading to dissatisfaction despite the app's wide sports coverage.
Victory+
#3 Straggler
Victory+ has a mix of positive and negative feedback. Users appreciate the free access to regional sports and the app's user-friendly interface. However, many report issues with video quality, frequent app crashes, and misleading claims about free content, leading to frustration among subscribers.

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Nuggets

Major Highlights of the Week

Regional Restrictions
Users are frustrated with regional restrictions that prevent them from streaming certain games, even after paying for a subscription. This limitation is not clearly communicated, leading to dissatisfaction and refund requests.
Device Compatibility
The app exhibits inconsistent performance across different devices, with some users experiencing black screens or missing content on mobile and Fire TV. This inconsistency suggests a need for better cross-platform optimization.
The app works on Roku but shows only black screens on my iPhone and Fire TV.
Choppy Streaming
Many users report choppy video and audio, even with high-speed internet, making it difficult to enjoy live sports. This indicates a need for improved streaming stability and quality.
Streaming is choppy despite having 1 gig down; other apps work fine.
Misleading Free Claims
The app is advertised as free, but users are surprised by the need for a paid subscription to access certain content. This discrepancy between marketing and actual service leads to user frustration.
Advertised as free, but requires a $100 subscription to watch games.
Account Setup Issues
Users face difficulties in setting up accounts, encountering error messages and lack of support, which hinders their ability to access the app's features. This suggests a need for a more user-friendly onboarding process.
Unable to create an account due to persistent error messages.
Airplay and Casting Problems
Airplay and casting features are unreliable, with frequent disconnections and failures to load content. This affects users' ability to watch on preferred devices, indicating a need for better integration.
Airplay disconnects after a minute, even after updates.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Regional Restrictions
Users are frustrated with regional restrictions that prevent them from streaming certain games, even after paying for a subscription. This limitation is not clearly communicated, leading to dissatisfaction and refund requests.
Device Compatibility
The app exhibits inconsistent performance across different devices, with some users experiencing black screens or missing content on mobile and Fire TV. This inconsistency suggests a need for better cross-platform optimization.
Choppy Streaming
Many users report choppy video and audio, even with high-speed internet, making it difficult to enjoy live sports. This indicates a need for improved streaming stability and quality.
Misleading Free Claims
The app is advertised as free, but users are surprised by the need for a paid subscription to access certain content. This discrepancy between marketing and actual service leads to user frustration.
Account Setup Issues
Users face difficulties in setting up accounts, encountering error messages and lack of support, which hinders their ability to access the app's features. This suggests a need for a more user-friendly onboarding process.
Airplay and Casting Problems
Airplay and casting features are unreliable, with frequent disconnections and failures to load content. This affects users' ability to watch on preferred devices, indicating a need for better integration.

Quotes of the week

Hear from some of the most impactful users to drive changes

Subscribed and paid $100, but couldn't stream Rangers games out of market unless watching replays. Tried to cancel within 24 hours, but was told it's non-refundable. Very disappointed with the service.
cap10_awesome
Week of April 2nd, 2025
The app works fine on my Roku TV, but on my iPhone and Firestick, I only see category headings and black space where content should be. Reloading the app doesn't help. It seems to only work on the device used to sign up.
jt - texas
Week of April 2nd, 2025
The app's video quality is very low, with jerky motion and seldom in focus. There's no way to record or start a game from the beginning if you join late. This app leaves me hoping for a real network game.
Hockey fan 22
Week of April 2nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Subscribed and paid $100, but couldn't stream Rangers games out of market unless watching replays. Tried to cancel within 24 hours, but was told it's non-refundable. Very disappointed with the service.
Candice Wu
App Store
The app works fine on my Roku TV, but on my iPhone and Firestick, I only see category headings and black space where content should be. Reloading the app doesn't help. It seems to only work on the device used to sign up.
Kelly Williams
Google Play
The app's video quality is very low, with jerky motion and seldom in focus. There's no way to record or start a game from the beginning if you join late. This app leaves me hoping for a real network game.
Koray Okumus
Google Play

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