Asana

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Asana

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Asana's key feedback

1

Mobile App Limitations

Many users express frustration with the mobile app's limited functionality compared to the desktop version, affecting productivity and usability. Approximately 30% of users report issues with missing features and poor interface design on mobile devices.

The mobile app lacks many features of the desktop version, making it hard to manage tasks effectively on the go.

2

Customer Support Issues

Users frequently complain about the lack of responsive customer support, with some reporting no replies to their inquiries. This issue affects around 20% of users, leading to dissatisfaction and consideration of alternative tools.

I've contacted support multiple times with no response, making it difficult to resolve issues.

3

Login and Sync Problems

A significant number of users experience login difficulties and synchronization issues, particularly with the mobile app, which disrupts their workflow. This problem affects about 15% of users.

I can't log in to the app, and when I do, it doesn't sync properly with my tasks.

4

Pricing and Licensing Concerns

Users are frustrated with Asana's pricing model, particularly the requirement to purchase user licenses in blocks, which is not cost-effective for small teams. Approximately 10% of users mention this as a major pain point.

The pricing model forces us to pay for more users than we need, making it expensive for small teams.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Trello
Trello is highly praised for its simplicity and effectiveness in task management, with users appreciating its seamless integration between web and mobile platforms. However, some users express frustration over limitations in the free version and occasional app bugs.

#2 RUNNER UP

Asana
Asana receives mixed feedback, with users appreciating its project management capabilities and ease of use, especially on the web. However, the mobile app is criticized for being slow and lacking features compared to the desktop version, leading to user frustration.

#3 Straggler

Monday.com
Monday.com is well-received for its user-friendly interface and comprehensive project management features, making it a favorite among teams. Users appreciate its ability to enhance productivity, though some find the pricing to be a barrier.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Trello
#1 Users Choice
Trello is highly praised for its simplicity and effectiveness in task management, with users appreciating its seamless integration between web and mobile platforms. However, some users express frustration over limitations in the free version and occasional app bugs.
Asana
#2 Runner-up
Asana receives mixed feedback, with users appreciating its project management capabilities and ease of use, especially on the web. However, the mobile app is criticized for being slow and lacking features compared to the desktop version, leading to user frustration.
Monday.com
#3 Straggler
Monday.com is well-received for its user-friendly interface and comprehensive project management features, making it a favorite among teams. Users appreciate its ability to enhance productivity, though some find the pricing to be a barrier.

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Nuggets

Major Highlights of the Week

Login Issues 🔑
Users face persistent login problems, including being stuck in login loops and being unable to access their accounts. This issue severely impacts user retention and satisfaction, as it prevents access to core functionalities.
I can't log in to my account; it keeps saying I have cookies blocked, but it's not.
Widget Failures 📱
The app's widget frequently fails to display tasks correctly, often showing blank screens or outdated information. This undermines the app's utility for quick task management and reduces user trust in the app's reliability.
The widget is constantly blank and needs refreshing to show tasks.
Customer Support Gaps 📞
Users report significant delays and lack of resolution in customer support interactions, leading to unresolved issues and frustration. This gap in support can drive users to competitors and damage brand reputation.
I submitted a ticket 6 months ago, and my issue was never resolved.
Mobile App Limitations 📵
The mobile app lacks critical features available on the desktop version, such as task duplication and advanced search, limiting its effectiveness for users on the go. This discrepancy can lead to user dissatisfaction and reduced mobile engagement.
The mobile app is missing features like task duplication, making it less useful.
Pricing Structure Confusion 💸
The app's pricing model, particularly the forced purchase of user packs, confuses and frustrates small teams and individual users. This can lead to negative perceptions of value and deter potential customers.
You need 11 users, but you pay for 15 due to the pack structure.
Offline Functionality Issues 🌐
The app struggles with offline functionality, failing to display tasks or sync changes made offline. This limitation affects users who need reliable access in areas with poor connectivity, impacting overall usability.
Offline usage is broken; tasks don't show up when I'm camping.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues 🔑
Users face persistent login problems, including being stuck in login loops and being unable to access their accounts. This issue severely impacts user retention and satisfaction, as it prevents access to core functionalities.
Widget Failures 📱
The app's widget frequently fails to display tasks correctly, often showing blank screens or outdated information. This undermines the app's utility for quick task management and reduces user trust in the app's reliability.
Customer Support Gaps 📞
Users report significant delays and lack of resolution in customer support interactions, leading to unresolved issues and frustration. This gap in support can drive users to competitors and damage brand reputation.
Mobile App Limitations 📵
The mobile app lacks critical features available on the desktop version, such as task duplication and advanced search, limiting its effectiveness for users on the go. This discrepancy can lead to user dissatisfaction and reduced mobile engagement.
Pricing Structure Confusion 💸
The app's pricing model, particularly the forced purchase of user packs, confuses and frustrates small teams and individual users. This can lead to negative perceptions of value and deter potential customers.
Offline Functionality Issues 🌐
The app struggles with offline functionality, failing to display tasks or sync changes made offline. This limitation affects users who need reliable access in areas with poor connectivity, impacting overall usability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The mobile app is lacking compared to the desktop version. It doesn't support sorting features, making it hard to prioritize tasks on the go. This is a major inconvenience for fieldwork.
Pv000
Week of April 9th, 2025
The app's recent updates have made it unusable. I can't create new tasks or edit existing ones without the app freezing or crashing. This is frustrating and makes me consider switching to another project management tool.
Jessica Serdikoff
Week of April 9th, 2025
Asana's mobile app is not user-friendly. It often logs me out, and I can't access my projects without going through a cumbersome login process. This makes it difficult to manage tasks efficiently on the go.
Jorge E
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The mobile app is lacking compared to the desktop version. It doesn't support sorting features, making it hard to prioritize tasks on the go. This is a major inconvenience for fieldwork.
Candice Wu
App Store
The app's recent updates have made it unusable. I can't create new tasks or edit existing ones without the app freezing or crashing. This is frustrating and makes me consider switching to another project management tool.
Kelly Williams
Google Play
Asana's mobile app is not user-friendly. It often logs me out, and I can't access my projects without going through a cumbersome login process. This makes it difficult to manage tasks efficiently on the go.
Koray Okumus
Google Play

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