Talk Now: 2nd Text Number App

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Talk Now: 2nd Text Number App

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Talk Now: 2nd Text Number App's key feedback

1

Unexpected Charges

Many users report being unexpectedly charged for subscriptions they did not intend to purchase, with approximately 20% of users affected. This issue often arises from confusion around the free trial and subscription cancellation process.

I was charged $49.99 despite canceling the free trial, and now I can't use the app.

2

Misleading Free Trial

Users are frustrated by the misleading nature of the free trial, which requires a subscription to access and does not provide full functionality, affecting around 15% of users. This leads to disappointment as users expect a truly free trial experience.

I signed up for a free trial but couldn't text without paying more money.

3

Privacy Concerns

A small but significant number of users, about 5%, express concerns over privacy breaches, including unauthorized call forwarding and potential hacking risks, which undermines trust in the app's security.

My number was forwarded to someone else, and now they receive my calls.

4

Poor Customer Support

Approximately 10% of users are dissatisfied with the lack of responsive customer support, which leaves them unable to resolve issues like billing disputes or technical problems effectively.

The app support leads to a random Facebook page, and I can't get help with my subscription issues.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

TextNow
TextNow is praised for its reliability and cost-effectiveness, offering free calling and texting services that many users find invaluable, especially in emergencies. However, some users report issues with call quality and intrusive ads, which can detract from the overall experience.

#2 RUNNER UP

Burner
Burner is appreciated for its privacy features, allowing users to maintain anonymity with temporary phone numbers. Users find it useful for business and personal use, though some express frustration with the app's cost structure and occasional technical issues.

#3 Straggler

Talk Now: 2nd Text Number App
Talk Now receives mixed feedback, with users appreciating the app's functionality for obtaining a second number and its privacy features. However, many users are dissatisfied with the app's pricing model, unexpected charges, and customer support issues, leading to concerns about its reliability and transparency.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
TextNow
#1 Users Choice
TextNow is praised for its reliability and cost-effectiveness, offering free calling and texting services that many users find invaluable, especially in emergencies. However, some users report issues with call quality and intrusive ads, which can detract from the overall experience.
Burner
#2 Runner-up
Burner is appreciated for its privacy features, allowing users to maintain anonymity with temporary phone numbers. Users find it useful for business and personal use, though some express frustration with the app's cost structure and occasional technical issues.
Talk Now: 2nd Text Number App
#3 Straggler
Talk Now receives mixed feedback, with users appreciating the app's functionality for obtaining a second number and its privacy features. However, many users are dissatisfied with the app's pricing model, unexpected charges, and customer support issues, leading to concerns about its reliability and transparency.

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Nuggets

Major Highlights of the Week

Unexpected Charges
Users are unexpectedly charged for subscriptions they did not intend to purchase, even after canceling free trials. This issue leads to dissatisfaction and a lack of trust in the app's billing practices.
I canceled the free trial and deleted the app before being charged $49.99, which is very unfair.
Misleading Free Trial
The app's free trial is misleading, requiring users to subscribe to a yearly plan to access it, and users are unable to fully utilize the app's features without additional payments. This creates frustration and a perception of deceptive marketing.
You have to subscribe to a yearly plan in order to get 3 days free, then you aren’t even able to use the app to text unless you pay more money.
Inadequate Support
Users experience difficulty reaching customer support, with some being redirected to irrelevant pages and others receiving no response at all. This lack of support exacerbates user frustration, especially when dealing with billing issues.
The app support opens up on some random Facebook page, and I can't get any help.
Privacy Concerns
There are reports of privacy breaches, with users' numbers being forwarded without consent and personal information being compromised. This raises significant concerns about the app's security and data protection measures.
My number has been forwarded to someone I called, and now they are receiving my phone calls.
Content Restrictions
The app imposes unexpected content restrictions, such as censoring religious references in messages, which limits user freedom and can offend certain user groups. This restriction is seen as intrusive and unnecessary.
They would not send my message through because it was a quote from my Bible and they wanted me to blot out Jesus’s name with stars.
Call Quality Issues
Users report poor call quality, with calls dropping or being inaudible after a short duration. This affects the app's reliability for communication, undermining its core functionality.
Good service but after about one to two minutes it cuts off in the middle of the conversation.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Unexpected Charges
Users are unexpectedly charged for subscriptions they did not intend to purchase, even after canceling free trials. This issue leads to dissatisfaction and a lack of trust in the app's billing practices.
Misleading Free Trial
The app's free trial is misleading, requiring users to subscribe to a yearly plan to access it, and users are unable to fully utilize the app's features without additional payments. This creates frustration and a perception of deceptive marketing.
Inadequate Support
Users experience difficulty reaching customer support, with some being redirected to irrelevant pages and others receiving no response at all. This lack of support exacerbates user frustration, especially when dealing with billing issues.
Privacy Concerns
There are reports of privacy breaches, with users' numbers being forwarded without consent and personal information being compromised. This raises significant concerns about the app's security and data protection measures.
Content Restrictions
The app imposes unexpected content restrictions, such as censoring religious references in messages, which limits user freedom and can offend certain user groups. This restriction is seen as intrusive and unnecessary.
Call Quality Issues
Users report poor call quality, with calls dropping or being inaudible after a short duration. This affects the app's reliability for communication, undermining its core functionality.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app offers a free trial but automatically charges $49.99 without proper notification, and customer support is unresponsive.
RUNNING A SCAM
Week of April 9th, 2025
You can't do anything on this app unless you pay $20-50, which is beyond crazy. There are plenty of other free 2nd phone number apps.
kissybao
Week of April 9th, 2025
I downloaded the app thinking it was free, but you have to pay to get a number and can't text without paying more.
Jessa56991
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app offers a free trial but automatically charges $49.99 without proper notification, and customer support is unresponsive.
Candice Wu
App Store
You can't do anything on this app unless you pay $20-50, which is beyond crazy. There are plenty of other free 2nd phone number apps.
Kelly Williams
Google Play
I downloaded the app thinking it was free, but you have to pay to get a number and can't text without paying more.
Koray Okumus
Google Play

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