Autotrader – Shop All the Cars

User Experience Report

Week of April 14th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Autotrader – Shop All the Cars

Top Insights This Week

Week of April 14th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Autotrader – Shop All the Cars's key feedback

1

App Crashes

A significant number of users report frequent app crashes, especially when uploading photos or trying to perform searches, affecting approximately 30% of users. This issue severely disrupts the user experience, making it difficult to complete tasks like listing a car for sale.

The app crashes every time I try to upload photos, making it impossible to list my car.

2

Scam Concerns

Users are encountering scams and fraudulent activities on the platform, with about 20% of users mentioning interactions with scammers. This issue undermines trust in the platform and deters users from engaging in transactions.

Every contact I received turned out to be a scam, asking for fake vehicle reports.

3

Search and Filter Issues

Many users experience problems with search functionality and filters, such as incorrect results or filters not working as intended, affecting around 25% of users. This makes it challenging to find specific vehicles or listings.

The app applies a max price filter I didn't set, limiting my search results.

4

Poor User Interface

The app's outdated design and complex navigation frustrate users, with approximately 15% expressing dissatisfaction with the user interface. This makes the app feel cumbersome and less intuitive compared to competitors.

The app feels like a website from 2005, slow and poorly designed.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

CarGurus
CarGurus is praised for its user-friendly interface and comprehensive car listings, making it a favorite among users for finding good deals. However, some users report issues with app crashes and misleading dealer prices, which can lead to frustration.

#2 RUNNER UP

Cars.com
Cars.com receives positive feedback for its extensive inventory and ease of use, helping users find cars efficiently. Despite this, some users experience technical glitches and issues with dealer communication, which can detract from the overall experience.

#3 Straggler

Autotrader – Shop All the Cars
Autotrader offers a vast selection of vehicles and useful filters, but users frequently encounter app crashes and outdated technology. While some appreciate the app's features, many are frustrated by technical issues and poor customer service.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
CarGurus
#1 Users Choice
CarGurus is praised for its user-friendly interface and comprehensive car listings, making it a favorite among users for finding good deals. However, some users report issues with app crashes and misleading dealer prices, which can lead to frustration.
Cars.com
#2 Runner-up
Cars.com receives positive feedback for its extensive inventory and ease of use, helping users find cars efficiently. Despite this, some users experience technical glitches and issues with dealer communication, which can detract from the overall experience.
Autotrader – Shop All the Cars
#3 Straggler
Autotrader offers a vast selection of vehicles and useful filters, but users frequently encounter app crashes and outdated technology. While some appreciate the app's features, many are frustrated by technical issues and poor customer service.

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Nuggets

Major Highlights of the Week

Search Inaccuracy
The app's search function fails to filter results accurately, often showing irrelevant listings that do not match user criteria, such as incorrect engine types or colors. This leads to user frustration as they have to sift through unwanted options repeatedly.
I was sent Rams with V6 instead of the V8 we were looking for, and they didn't meet our other requirements.
Photo Upload Issues
Users experience frequent app crashes when attempting to upload multiple photos, hindering their ability to list vehicles effectively. This technical glitch disrupts the selling process and diminishes user satisfaction.
Every time I attempt to upload photos, the site/app crashes and goes blank, forcing me to lose all progress.
Scam Concerns
The platform is plagued by scammers, with users reporting fraudulent interactions and fake offers, which undermines trust and deters legitimate transactions. The lack of effective verification processes exacerbates this issue.
Of the four people that contacted us, all four turned out to be scammers.
App Stability Problems
The app frequently crashes or fails to load, rendering it unreliable for users attempting to search for or list vehicles. This instability severely impacts the user experience and usability of the app.
The app crashes all the time, and right now it can’t even do a search.
Unexpected Fees
Users are surprised by undisclosed fees during transactions, particularly in private seller exchanges, which are not clearly communicated upfront. This lack of transparency leads to dissatisfaction and erodes trust.
The private seller exchange charged me $200 in 'document fees' which were never mentioned until the payment process.
Outdated Technology
The app's outdated design and functionality, reminiscent of older technology, frustrate users who expect modern, efficient interfaces. This perception of obsolescence drives users to seek alternative platforms.
Compared to other apps, it feels like a website from 2005.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Search Inaccuracy
The app's search function fails to filter results accurately, often showing irrelevant listings that do not match user criteria, such as incorrect engine types or colors. This leads to user frustration as they have to sift through unwanted options repeatedly.
Photo Upload Issues
Users experience frequent app crashes when attempting to upload multiple photos, hindering their ability to list vehicles effectively. This technical glitch disrupts the selling process and diminishes user satisfaction.
Scam Concerns
The platform is plagued by scammers, with users reporting fraudulent interactions and fake offers, which undermines trust and deters legitimate transactions. The lack of effective verification processes exacerbates this issue.
App Stability Problems
The app frequently crashes or fails to load, rendering it unreliable for users attempting to search for or list vehicles. This instability severely impacts the user experience and usability of the app.
Unexpected Fees
Users are surprised by undisclosed fees during transactions, particularly in private seller exchanges, which are not clearly communicated upfront. This lack of transparency leads to dissatisfaction and erodes trust.
Outdated Technology
The app's outdated design and functionality, reminiscent of older technology, frustrate users who expect modern, efficient interfaces. This perception of obsolescence drives users to seek alternative platforms.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's search functionality is frustrating; it repeatedly shows vehicles I've already viewed and decided against, making it hard to track new options.
hmsnow88
Week of April 14th, 2025
The app crashes frequently, especially when trying to upload photos for selling a car, making it nearly impossible to complete a listing.
Matt 473547272
Week of April 14th, 2025
The app is plagued with scammers, and the seller dashboard lacks basic functionality, forcing users to rely on a web browser.
Bulldog232
Week of April 14th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app's search functionality is frustrating; it repeatedly shows vehicles I've already viewed and decided against, making it hard to track new options.
Candice Wu
App Store
The app crashes frequently, especially when trying to upload photos for selling a car, making it nearly impossible to complete a listing.
Kelly Williams
Google Play
The app is plagued with scammers, and the seller dashboard lacks basic functionality, forcing users to rely on a web browser.
Koray Okumus
Google Play

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