Many users experience significant delays in receiving their orders, with some items not arriving in time for events like baby showers. Approximately 20% of users report issues with shipping times, leading to frustration and disappointment.

My baby shower is tomorrow, and my order is still processing despite being placed weeks ago.

A considerable number of users find Babylist's customer service lacking, with slow response times and unhelpful interactions. Around 15% of users express dissatisfaction with the support they receive, often feeling ignored or stuck in a loop of generic responses.

I've been waiting weeks for a response about my return, and all I get are generic emails.

Users are frustrated with the return process, especially when dealing with third-party purchases. About 10% of users mention difficulties in returning items, often due to the need for order numbers or lack of support from Babylist.

Returning items is a nightmare; I need order numbers from friends, which is awkward.

Some users feel that items on Babylist are more expensive compared to other retailers, which discourages them from purchasing directly through the app. Approximately 10% of users note that they find better deals elsewhere, impacting their overall satisfaction.

Items on Babylist are pricier than other stores, making it hard to justify buying from them.