Bandcamp

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Bandcamp

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Bandcamp's key feedback

1

Network Error 429

A significant number of users, approximately 15%, are experiencing a persistent 'Network Error 429' which prevents them from logging in or accessing their music, leading to frustration and inability to use the app effectively.

I can't log into my account due to a constant 'Network Error 429', making the app unusable.

2

In-App Purchase Issues

Around 10% of users are frustrated by the inability to purchase music directly within the app, which forces them to use a web browser, disrupting the user experience and making it difficult to support artists directly through the app.

I can't buy albums directly in the app, which defeats the purpose of supporting artists easily.

3

Dark Mode Absence

Approximately 8% of users are requesting a dark mode feature, as the current interface is too bright, especially for nighttime use, causing discomfort and dissatisfaction among users who prefer a darker interface.

The lack of a dark mode is blinding at night and makes me want to stop using the app.

4

App Crashes and Skips

About 12% of users report frequent app crashes and issues with songs skipping or playlists not playing correctly, which severely impacts the usability and reliability of the app as a music player.

The app crashes frequently and skips songs, making it unreliable for listening to music.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Spotify
Spotify is praised for its vast music library and user-friendly interface, but users are frustrated with frequent ads and limitations on the free version. Many appreciate the premium features, though some find the subscription cost high.

#2 RUNNER UP

SoundCloud
SoundCloud is appreciated for its unique content and community engagement, offering tracks not found elsewhere. However, users are annoyed by frequent ads and technical issues, such as app crashes and login problems.

#3 Straggler

Bandcamp
Bandcamp is valued for its artist-friendly approach, allowing direct support through purchases. Users enjoy discovering indie music, but the app faces criticism for technical glitches, lack of features like dark mode, and difficulties in purchasing music directly through the app.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Spotify
#1 Users Choice
Spotify is praised for its vast music library and user-friendly interface, but users are frustrated with frequent ads and limitations on the free version. Many appreciate the premium features, though some find the subscription cost high.
SoundCloud
#2 Runner-up
SoundCloud is appreciated for its unique content and community engagement, offering tracks not found elsewhere. However, users are annoyed by frequent ads and technical issues, such as app crashes and login problems.
Bandcamp
#3 Straggler
Bandcamp is valued for its artist-friendly approach, allowing direct support through purchases. Users enjoy discovering indie music, but the app faces criticism for technical glitches, lack of features like dark mode, and difficulties in purchasing music directly through the app.

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Nuggets

Major Highlights of the Week

Network Error 429
Users encounter persistent 'Network Error 429' messages, preventing account creation and login, rendering the app unusable for accessing purchased music.
I can't sign in due to a constant 'Network Error 429', making the app useless for my music.
In-App Purchase Issues
The app lacks functionality for purchasing music directly, forcing users to navigate to a web browser, which disrupts the user experience and hinders artist support.
I can't buy music directly in the app, which defeats the purpose of supporting artists easily.
Dark Mode Absence
The absence of a dark mode is a significant usability issue, causing discomfort for users in low-light environments and leading to repeated requests for this feature.
Using the app at night is blinding without a dark mode, which is a standard feature in most apps.
App Crashes and Skips
Frequent app crashes and song skipping during playback disrupt the listening experience, particularly when using shuffle or larger playlists.
The app crashes and skips songs when I try to shuffle my playlist, making it unusable.
Login and Account Linking
Users struggle to log in or link their accounts between the app and website, resulting in inaccessible purchased music and a frustrating user experience.
I can't log into my account on the app, so I can't access my purchased music.
Notification Nagging
The app persistently prompts users to enable notifications, which is intrusive and diminishes the overall user experience.
The app keeps nagging me to enable notifications, which is very annoying.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Network Error 429
Users encounter persistent 'Network Error 429' messages, preventing account creation and login, rendering the app unusable for accessing purchased music.
In-App Purchase Issues
The app lacks functionality for purchasing music directly, forcing users to navigate to a web browser, which disrupts the user experience and hinders artist support.
Dark Mode Absence
The absence of a dark mode is a significant usability issue, causing discomfort for users in low-light environments and leading to repeated requests for this feature.
App Crashes and Skips
Frequent app crashes and song skipping during playback disrupt the listening experience, particularly when using shuffle or larger playlists.
Login and Account Linking
Users struggle to log in or link their accounts between the app and website, resulting in inaccessible purchased music and a frustrating user experience.
Notification Nagging
The app persistently prompts users to enable notifications, which is intrusive and diminishes the overall user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

I was listening to an album, was prompted to buy it by emailing me, rather than just allowing me to purchase within the app. I follow the link from my email, it opens in my browser, not the app. I make a purchase through their site, but the app is still prompting me to buy, and the album I bought is nowhere to be found. This experience is frustrating as I expected to have a library of purchased music within the app.
7Z7
Week of April 9th, 2025
The app doesn’t let you download tracks directly to your device even after purchasing, which is frustrating. Also, the app crashes when tapping on certain songs, and sometimes it won't show the playlists I've made.
smhbella
Week of April 9th, 2025
The app lacks a feature to purchase music directly due to Apple's revenue cut, which is frustrating. It also doesn't allow downloading music to iPhones, making it difficult to use external apps to solve this problem. This punishes small artists who publish exclusively on this platform.
StivLs
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I was listening to an album, was prompted to buy it by emailing me, rather than just allowing me to purchase within the app. I follow the link from my email, it opens in my browser, not the app. I make a purchase through their site, but the app is still prompting me to buy, and the album I bought is nowhere to be found. This experience is frustrating as I expected to have a library of purchased music within the app.
Candice Wu
App Store
The app doesn’t let you download tracks directly to your device even after purchasing, which is frustrating. Also, the app crashes when tapping on certain songs, and sometimes it won't show the playlists I've made.
Kelly Williams
Google Play
The app lacks a feature to purchase music directly due to Apple's revenue cut, which is frustrating. It also doesn't allow downloading music to iPhones, making it difficult to use external apps to solve this problem. This punishes small artists who publish exclusively on this platform.
Koray Okumus
Google Play

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