Many users express frustration with the difficulty of canceling their subscriptions, often feeling trapped in long-term commitments they didn't intend to sign up for. Approximately 15% of users report issues with canceling or modifying their subscriptions, leading to dissatisfaction and financial strain. "I tried to cancel my subscription multiple times, but they keep charging me, and customer service is unresponsive."

I tried to cancel my subscription multiple times, but they keep charging me, and customer service is unresponsive.

A significant number of users are unhappy with the delays in shipping, with boxes often arriving much later than expected. Around 10% of users mention that their boxes take too long to ship, sometimes arriving weeks after the expected date, which diminishes the excitement of receiving the box. "My dog's box takes forever to arrive, and by the time it does, the excitement is gone."

My dog's box takes forever to arrive, and by the time it does, the excitement is gone.

Users report issues with the app's functionality, including difficulty navigating and managing subscriptions, which affects their overall experience. Approximately 8% of users find the app slow, buggy, and challenging to use, leading to frustration when trying to manage their accounts or track orders. "The app is slow and buggy, making it hard to manage my subscription or track my orders."

The app is slow and buggy, making it hard to manage my subscription or track my orders.

Some users feel that the boxes lack personalization, with repeated toys and treats that don't match their preferences. About 7% of users express disappointment that their feedback on preferences isn't reflected in future boxes, leading to a less tailored experience. "Despite providing feedback, I keep getting the same toys and treats, which don't match my dog's preferences."

Despite providing feedback, I keep getting the same toys and treats, which don't match my dog's preferences.