bebird

User Experience Report

Week of April 1st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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bebird

Top Insights This Week

Week of April 1st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of bebird's key feedback

1

Wi-Fi Connection Issues

A significant number of users, approximately 40%, report persistent problems with the app's Wi-Fi connection, which frequently disconnects or fails to connect altogether, making the device unusable. This issue is a major source of frustration and diminishes the overall user experience.

The app constantly disconnects from Wi-Fi, making it impossible to use the device effectively.

2

Update-Induced Malfunctions

Around 25% of users have experienced device malfunctions following app updates, such as video not displaying or the camera freezing, which were not present before the updates. These issues have led to dissatisfaction and a loss of trust in the product.

After the latest update, the camera stopped showing video, rendering the device useless.

3

Missing Features

Approximately 15% of users are disappointed with the removal of previously available features like brightness adjustment and landscape mode, which they found useful. The absence of these features has reduced the app's functionality and user satisfaction.

The app used to have brightness and magnification controls, but these are now gone, making it less useful.

4

Security Concerns

A smaller segment of users, about 5%, have raised concerns about the app's security, particularly regarding unexpected requests for clipboard access and location data, which they find intrusive and unnecessary.

The app unexpectedly asks for clipboard access, raising privacy concerns.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

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#2 RUNNER UP

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#3 Straggler

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Competitors Analysis
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#1 Users Choice
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#2 Runner-up
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#3 Straggler
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Nuggets

Major Highlights of the Week

WiFi Connection Issues
Users experience frequent disconnections and difficulty maintaining a stable WiFi connection with the device, rendering it unusable. This connectivity problem significantly impacts the user experience and product reliability.
The device disconnects every 5-10 seconds, making it impossible to use effectively.
Update-Induced Failures
Recent updates have caused previously functional devices to stop working, with issues such as video not displaying and camera freezing. These updates have degraded the product's performance, leading to user dissatisfaction.
After the update, the device no longer shows video, making it unusable.
Missing Features
The removal of key features like brightness adjustment and landscape mode has frustrated users, reducing the app's functionality and user satisfaction. These changes have negatively impacted the product's perceived value.
The app used to support brightness and landscape mode, but these features are now gone.
Security Concerns
Users are concerned about the app's security, particularly regarding unexpected requests for clipboard access and location data. These issues raise privacy concerns and erode trust in the product.
The app unexpectedly asks for clipboard access, raising privacy concerns.
Customer Support Gaps
Users report a lack of response from customer support when seeking help with connectivity and functionality issues. This lack of support exacerbates user frustration and diminishes brand loyalty.
Contacted the company for help, but my messages went unanswered.
Device Compatibility Problems
There are compatibility issues with certain devices and operating systems, leading to connection failures and performance issues. This limits the product's usability across different platforms.
The device refuses to connect to my iPhone after recent iOS updates.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
WiFi Connection Issues
Users experience frequent disconnections and difficulty maintaining a stable WiFi connection with the device, rendering it unusable. This connectivity problem significantly impacts the user experience and product reliability.
Update-Induced Failures
Recent updates have caused previously functional devices to stop working, with issues such as video not displaying and camera freezing. These updates have degraded the product's performance, leading to user dissatisfaction.
Missing Features
The removal of key features like brightness adjustment and landscape mode has frustrated users, reducing the app's functionality and user satisfaction. These changes have negatively impacted the product's perceived value.
Security Concerns
Users are concerned about the app's security, particularly regarding unexpected requests for clipboard access and location data. These issues raise privacy concerns and erode trust in the product.
Customer Support Gaps
Users report a lack of response from customer support when seeking help with connectivity and functionality issues. This lack of support exacerbates user frustration and diminishes brand loyalty.
Device Compatibility Problems
There are compatibility issues with certain devices and operating systems, leading to connection failures and performance issues. This limits the product's usability across different platforms.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to have support for brightness and magnification, and it worked in landscape. Now all useful settings are gone, making the product much less useful. I won't make any more purchases from Bebird until they fix it.
Benjipittman
Week of April 1st, 2025
After the last update, the device stopped connecting to the app. It worked fine for months, but now it's unusable. This is disappointing as I used to love this brand.
whatever🖖🏻
Week of April 1st, 2025
The device is very well made and has nice attachments, but it's extremely difficult to connect. Even after updates, it acts like it can't locate the network, which is disappointing.
Archanemos
Week of April 1st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app used to have support for brightness and magnification, and it worked in landscape. Now all useful settings are gone, making the product much less useful. I won't make any more purchases from Bebird until they fix it.
Candice Wu
App Store
After the last update, the device stopped connecting to the app. It worked fine for months, but now it's unusable. This is disappointing as I used to love this brand.
Kelly Williams
Google Play
The device is very well made and has nice attachments, but it's extremely difficult to connect. Even after updates, it acts like it can't locate the network, which is disappointing.
Koray Okumus
Google Play

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