iCardiac: Heart Health Monitor

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

iCardiac: Heart Health Monitor

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of iCardiac: Heart Health Monitor's key feedback

1

Subscription Confusion

Many users are frustrated with the unclear subscription model, leading to unexpected charges. Approximately 20% of users report issues with being charged without clear consent or understanding of the subscription terms.

I signed up for a trial and was immediately charged for a year subscription.

2

Misleading Features

Users feel misled by the app's advertised capabilities, particularly regarding blood pressure and other health metrics, which require additional devices. Around 15% of users express disappointment that the app does not perform as expected.

This app only checks your heart rate. Everything else you need another device for or need to input manually.

3

Inaccurate Readings

Some users report that the app provides inaccurate health data, which can be concerning for those with serious health conditions. Approximately 10% of users mention discrepancies between the app's readings and other medical devices.

This app is not accurate at all; it tells me my heart is in good health when I know that is incorrect.

4

Ad Overload

The presence of excessive advertisements disrupts the user experience, making it difficult to use the app effectively. About 10% of users complain about the intrusive nature of ads within the app.

I like this program but it has too many advertisements.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Cardiogram
Cardiogram is praised for its comprehensive heart rate tracking and integration with various devices, though some users report issues with syncing and customer support. Many appreciate its detailed insights and user-friendly interface, but others are frustrated by subscription costs and technical glitches.

#2 RUNNER UP

iCardiac: Heart Health Monitor
iCardiac receives mixed feedback; users appreciate its comprehensive health tracking and personalized insights, but many are dissatisfied with misleading advertising and high subscription costs. Some users report technical issues and data loss, while others find it helpful for monitoring heart health.

#3 Straggler

HeartWatch
HeartWatch is well-regarded for its detailed heart health insights and seamless integration with Apple devices. Users appreciate its accuracy and the ability to track various health metrics, though some find the app's interface complex and the subscription model expensive.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Cardiogram
#1 Users Choice
Cardiogram is praised for its comprehensive heart rate tracking and integration with various devices, though some users report issues with syncing and customer support. Many appreciate its detailed insights and user-friendly interface, but others are frustrated by subscription costs and technical glitches.
iCardiac: Heart Health Monitor
#2 Runner-up
iCardiac receives mixed feedback; users appreciate its comprehensive health tracking and personalized insights, but many are dissatisfied with misleading advertising and high subscription costs. Some users report technical issues and data loss, while others find it helpful for monitoring heart health.
HeartWatch
#3 Straggler
HeartWatch is well-regarded for its detailed heart health insights and seamless integration with Apple devices. Users appreciate its accuracy and the ability to track various health metrics, though some find the app's interface complex and the subscription model expensive.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Cancellation Issues
Users struggle to find an option to cancel their subscriptions, leading to frustration and financial strain. The app's interface lacks clear instructions for managing subscriptions, causing dissatisfaction.
I cannot seem to find a choice to cancel; I cannot afford this weekly payment!
Misleading Pricing
The app's pricing model is perceived as deceptive, with unexpected charges for features that users assumed were included. This lack of transparency in pricing leads to feelings of being misled.
Never realized it would charge 6.99 per week.
Feature Limitations
Despite subscribing, users find that not all features are accessible, requiring additional payments for full functionality. This creates a perception of the app as a 'pay-to-use' service rather than a comprehensive solution.
You have to go through too many apps even with the subscription, and even then not all features are available.
Inaccurate Measurements
The app's health measurements, such as blood pressure and heart rate, are reported as inaccurate compared to other devices. This discrepancy undermines trust in the app's reliability.
This app is not accurate at all; it tells me my heart is in good health when I know that is incorrect.
Data Loss
Users experience data loss after app updates, which disrupts their health tracking and diminishes the app's reliability. This issue highlights a critical flaw in data management and user experience.
I woke up this morning and all my data was lost from the update.
Ad Overload
Excessive advertisements disrupt the user experience, especially in a health-focused app where users expect seamless functionality. The prevalence of ads detracts from the app's primary purpose.
This is a heart monitor app; you do not need ads.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Cancellation Issues
Users struggle to find an option to cancel their subscriptions, leading to frustration and financial strain. The app's interface lacks clear instructions for managing subscriptions, causing dissatisfaction.
Misleading Pricing
The app's pricing model is perceived as deceptive, with unexpected charges for features that users assumed were included. This lack of transparency in pricing leads to feelings of being misled.
Feature Limitations
Despite subscribing, users find that not all features are accessible, requiring additional payments for full functionality. This creates a perception of the app as a 'pay-to-use' service rather than a comprehensive solution.
Inaccurate Measurements
The app's health measurements, such as blood pressure and heart rate, are reported as inaccurate compared to other devices. This discrepancy undermines trust in the app's reliability.
Data Loss
Users experience data loss after app updates, which disrupts their health tracking and diminishes the app's reliability. This issue highlights a critical flaw in data management and user experience.
Ad Overload
Excessive advertisements disrupt the user experience, especially in a health-focused app where users expect seamless functionality. The prevalence of ads detracts from the app's primary purpose.

Quotes of the week

Hear from some of the most impactful users to drive changes

This app is misleading. It only measures heart rate, and you need other devices for blood pressure and sugar. Apple should not allow such misleading ads.
PanampM
Week of April 9th, 2025
I thought this app would help monitor my heart rate, but it never worked despite following all instructions. I paid for a full year and want my money back.
Shewinksmi
Week of April 9th, 2025
I purchased this app to test blood pressure, but it doesn't measure accurately. My blood pressure readings are incorrect, and I'm canceling the app.
davidmh713
Week of April 9th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
This app is misleading. It only measures heart rate, and you need other devices for blood pressure and sugar. Apple should not allow such misleading ads.
Candice Wu
App Store
I thought this app would help monitor my heart rate, but it never worked despite following all instructions. I paid for a full year and want my money back.
Kelly Williams
Google Play
I purchased this app to test blood pressure, but it doesn't measure accurately. My blood pressure readings are incorrect, and I'm canceling the app.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

14 day free trial of paid features

⁠Migrate your feedback in one-click