A significant number of users, approximately 70%, are frustrated with the overwhelming presence of ads in the app. These ads disrupt the user experience, making it difficult to access features without constant interruptions. Many users feel the app is unusable due to the frequency and intrusiveness of the ads.

Ads pop up constantly, making the app nearly impossible to use.

Around 40% of users are dissatisfied with the high cost of the premium version, which is perceived as overpriced compared to the value it offers. Users feel that the app's pricing strategy is not justified given the quality and functionality provided.

The premium version is too expensive for what it offers, making it not worth the cost.

Approximately 20% of users are disappointed by the absence of a video call feature, which they expected to be available. This missing functionality is a significant drawback for users who rely on video calls for communication.

I can't find a way to make video calls, which is a major letdown.

About 15% of users report issues with customer support, describing it as unresponsive and unhelpful. This lack of effective support leaves users feeling frustrated and abandoned when they encounter problems with the app.

Customer support is unresponsive, leaving me without help when I needed it.