BET+

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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BET+

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of BET+'s key feedback

1

Content Availability Issues

A significant number of users, approximately 30%, are frustrated with the delayed availability of new seasons and episodes on the app, which often leads them to seek alternative platforms. This issue is particularly prevalent with popular shows like 'Sistas' and 'The Oval'.

The app is not updated in a timely manner when new seasons or episodes come out on TV.

2

Frequent Glitches

Around 25% of users report frequent glitches and errors that disrupt their viewing experience, such as videos stopping mid-play or the app crashing, which diminishes the overall usability of the app.

The app has a lot of glitches, sometimes I can’t view episodes or sign in at all.

3

Excessive Advertisements

Approximately 20% of users are dissatisfied with the number of ads they encounter, even with a paid subscription, which interrupts their viewing experience and makes it difficult to enjoy content seamlessly.

There are too many commercials, making it hard to enjoy the show.

4

Billing and Subscription Issues

About 15% of users experience issues with billing, such as being charged multiple times or not understanding the differences between subscription plans, leading to frustration and a sense of being overcharged.

They have been charging me twice every month for the longest & I can’t find out why.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Netflix
Netflix receives high praise for its diverse programming and user-friendly interface, with many users appreciating the variety of shows and movies available. However, some users express dissatisfaction with the increasing subscription costs and the removal of popular content.

#2 RUNNER UP

BET+
BET+ faces criticism for frequent glitches and technical issues, with users frustrated by app crashes and playback errors. While some users appreciate the unique Black content, many are disappointed by the limited show selection and excessive ads despite a paid subscription.

#3 Straggler

Hulu
Hulu is criticized for its excessive ads, even for users on the 'No Ads' plan, and technical issues such as frequent logouts and playback errors. Users express frustration with the app's performance and customer service, leading some to consider canceling their subscriptions.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Netflix
#1 Users Choice
Netflix receives high praise for its diverse programming and user-friendly interface, with many users appreciating the variety of shows and movies available. However, some users express dissatisfaction with the increasing subscription costs and the removal of popular content.
BET+
#2 Runner-up
BET+ faces criticism for frequent glitches and technical issues, with users frustrated by app crashes and playback errors. While some users appreciate the unique Black content, many are disappointed by the limited show selection and excessive ads despite a paid subscription.
Hulu
#3 Straggler
Hulu is criticized for its excessive ads, even for users on the 'No Ads' plan, and technical issues such as frequent logouts and playback errors. Users express frustration with the app's performance and customer service, leading some to consider canceling their subscriptions.

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Nuggets

Major Highlights of the Week

Content Availability
Subscribers are frustrated with the delayed availability of new seasons and missing episodes, particularly for popular shows like 'Sistas' and 'The Oval'. This inconsistency in content updates undermines the value proposition of a paid subscription service.
The second half of Season 7 and all of Season 8 of 'Sistas' are missing from the app.
Glitchy Performance
The app frequently experiences glitches, including crashes and error messages, which disrupts the viewing experience across various devices. This technical instability is leading to user dissatisfaction and potential subscription cancellations.
The app crashes when trying to play a show or connect to a TV.
Excessive Ads
Despite being a paid service, users are encountering an overwhelming number of ads, which detracts from the viewing experience and causes frustration. This ad overload is perceived as unjustified given the subscription fee.
There are more commercials than show, making it hard to enjoy the content.
Billing Issues
Some users are experiencing billing discrepancies, such as being charged multiple times for a single subscription, which erodes trust in the service. Resolving these billing errors is crucial to maintaining customer satisfaction.
I've been charged twice every month despite having only one subscription.
Slow App Speed
The app's slow response time, with delays in button registration and navigation, is causing user frustration and diminishing the overall user experience. Improving app speed is essential to meet user expectations for a seamless streaming service.
It takes 10 minutes to get to a show due to slow app response.
Inconsistent Cross-Platform Experience
Users are facing issues with the app's cross-platform functionality, such as content not resuming from the last watched point and discrepancies in available content across devices. Enhancing cross-platform consistency is vital for a cohesive user experience.
The app doesn't save your watching history, forcing you to restart episodes.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Content Availability
Subscribers are frustrated with the delayed availability of new seasons and missing episodes, particularly for popular shows like 'Sistas' and 'The Oval'. This inconsistency in content updates undermines the value proposition of a paid subscription service.
Glitchy Performance
The app frequently experiences glitches, including crashes and error messages, which disrupts the viewing experience across various devices. This technical instability is leading to user dissatisfaction and potential subscription cancellations.
Excessive Ads
Despite being a paid service, users are encountering an overwhelming number of ads, which detracts from the viewing experience and causes frustration. This ad overload is perceived as unjustified given the subscription fee.
Billing Issues
Some users are experiencing billing discrepancies, such as being charged multiple times for a single subscription, which erodes trust in the service. Resolving these billing errors is crucial to maintaining customer satisfaction.
Slow App Speed
The app's slow response time, with delays in button registration and navigation, is causing user frustration and diminishing the overall user experience. Improving app speed is essential to meet user expectations for a seamless streaming service.
Inconsistent Cross-Platform Experience
Users are facing issues with the app's cross-platform functionality, such as content not resuming from the last watched point and discrepancies in available content across devices. Enhancing cross-platform consistency is vital for a cohesive user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has a lot of glitches. Sometimes I can’t view episodes or sign in from my phone, and it's even worse on my fire stick. Probably will unsubscribe.
UnsatisfiedAgain22
Week of April 9th, 2025
BET+ has been an excellent streaming platform, but Tyler Perry’s Sistas is incomplete. The second half of Season 7 and all of Season 8 are missing. Please update the library so we can continue enjoying the show!
Smith 15
Week of April 9th, 2025
The app is not updated in a timely manner when new seasons or episodes come out on TV. Seems like you have to wait years to be caught up on your favorite shows even after paying your subscription.
keona210
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app has a lot of glitches. Sometimes I can’t view episodes or sign in from my phone, and it's even worse on my fire stick. Probably will unsubscribe.
Candice Wu
App Store
BET+ has been an excellent streaming platform, but Tyler Perry’s Sistas is incomplete. The second half of Season 7 and all of Season 8 are missing. Please update the library so we can continue enjoying the show!
Kelly Williams
Google Play
The app is not updated in a timely manner when new seasons or episodes come out on TV. Seems like you have to wait years to be caught up on your favorite shows even after paying your subscription.
Koray Okumus
Google Play

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