bet365 - Sportsbook & Casino

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of bet365 - Sportsbook & Casino's key feedback

Account Bans

A significant number of users report having their accounts banned or closed without clear explanations, affecting approximately 20% of users. This issue leads to frustration and distrust as users are unable to understand the reasons behind the bans.

I tried to sign up, but my account was banned immediately without any explanation.

Customer Support Issues

Users frequently express dissatisfaction with customer support, citing unhelpful responses and lack of resolution, impacting around 15% of users. This results in a negative experience as users feel their concerns are not adequately addressed.

Customer support was no help when I tried to resolve my account issue.

Withdrawal Problems

Many users face difficulties withdrawing their winnings, with accounts being suspended or additional verification required, affecting about 10% of users. This creates a perception of the app being unreliable or a scam.

I won some bets but couldn't withdraw my money due to sudden account suspension.

App Functionality

Users report technical issues such as app freezing, login problems, and location errors, affecting approximately 10% of users. These issues hinder the betting experience and lead to user frustration.

The app constantly searches for my location and resets my bet slip, making it unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DraftKings Sportsbook

DraftKings receives mixed feedback, with users praising its user-friendly interface and promotions, but many complain about frequent app crashes, slow performance, and poor customer service. Some users also report issues with location verification and difficulty in placing bets.

#2 RUNNER UP

FanDuel Sportsbook

FanDuel is appreciated for its easy-to-use interface and quick payouts, but users frequently report issues with location verification and app performance. Some users express frustration with customer service and promotional offers not being honored.

#3 Straggler

bet365 - Sportsbook & Casino

bet365 receives mixed reviews, with some users praising its betting options and promotions, while others criticize account suspensions and difficulties with withdrawals. Many users report issues with customer service and account management, leading to a perception of unprofessionalism.

Nuggets

Major Highlights of the Week

Account Bans

Users are experiencing unexpected account bans without clear explanations, leading to frustration and distrust. This issue is causing potential customers to feel alienated and question the platform's transparency.

I tried to sign up, but my account was banned immediately with no reason given.

Location Issues

The app frequently struggles to accurately determine user location, causing disruptions in placing bets and resetting bet slips. This technical glitch is affecting user satisfaction and app reliability.

The app keeps searching for my location and resets my bet slip, which is frustrating.

Withdrawal Problems

Users are facing difficulties withdrawing their winnings, often encountering account suspensions and requests for excessive documentation. This creates a perception of the app being unreliable and potentially fraudulent.

I won some bets but couldn't withdraw my money due to sudden account suspension and ID requests.

Parlay Limitations

The app restricts users from making parlay bets with multiple players from different teams, limiting betting flexibility. This constraint is seen as a significant drawback compared to competitors.

I can't make parlay bets with players from multiple teams, which is disappointing.

Bonus Restrictions

Promotional bonuses are being revoked or limited without warning, leading to user dissatisfaction and a negative first impression. This inconsistency undermines trust in promotional offers.

They gave me a bonus and then took it away a week later, which was frustrating.

Customer Support Issues

Customer support is perceived as unhelpful and unresponsive, failing to provide clear resolutions to user issues. This lack of effective support is damaging the app's reputation and user trust.

Customer support was no help when I tried to resolve my account issues.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Bans

Location Issues

Withdrawal Problems

Parlay Limitations

The app restricts users from making parlay bets with multiple players from different teams, limiting betting flexibility. This constraint is seen as a significant drawback compared to competitors.

Bonus Restrictions

Promotional bonuses are being revoked or limited without warning, leading to user dissatisfaction and a negative first impression. This inconsistency undermines trust in promotional offers.

Customer Support Issues

Customer support is perceived as unhelpful and unresponsive, failing to provide clear resolutions to user issues. This lack of effective support is damaging the app's reputation and user trust.

Quotes of the week

Hear from some of the most impactful users to drive changes

I would first like to say that in regards to the odds and the boost factor I’ll give it a five out of five, but due to the issues of the app constantly searching for my location and resetting my bet slip I have to give it three out of five stars. Please fix this issue so that you can be rated higher and better than FanDuel.

Famfeud23

Week of April 9th, 2025

Took advantage of their $150 in free bets promo to do some wagering on March Madness. After 3-4 bets, I received a notice that my account had been closed with no specific reason as to why. Maybe there was something in the fine print that I missed, but why offer the promo with a short window to use the free bets?

BigMike2309!

Week of April 9th, 2025

I’ve been a regular online sports bettor through FD and DraftKings and heard about this app and that promotion they had going so figured I’d give it a try. Went to sign up and then it said my account was locked. Called customer service and they said Bet365 closed my account without the option of opening it and had the right to refuse business to me.

Unhappybettor

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

bet365 - Sportsbook & Casino

Top Insights This Week

Account Bans

Customer Support Issues

Withdrawal Problems

App Functionality

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts