BIGO LIVE-Live Stream, Go Live

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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BIGO LIVE-Live Stream, Go Live

Top Insights This Week

Week of April 7th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of BIGO LIVE-Live Stream, Go Live's key feedback

1

Inconsistent Bans

Many users report being banned without clear reasons, affecting approximately 20% of users. This inconsistency in enforcement leads to frustration, especially when others engaging in inappropriate activities remain unpunished.

I was banned for no reason, while others who break rules are not.

2

Security Concerns

Security issues, such as account hacking and unauthorized transactions, are significant concerns for about 10% of users. These issues highlight the need for improved security measures and customer support.

My account was hacked, and money was stolen without my consent.

3

Toxic Community

The app's community is perceived as toxic by around 15% of users, with reports of harassment, bullying, and inappropriate behavior being common. This environment deters users seeking a positive experience.

The app is full of harassment and inappropriate behavior, making it unpleasant.

4

Payment and Cost Issues

Users are dissatisfied with the high cost of gifts and payment issues, affecting approximately 12% of users. Comparisons to competitors suggest that BIGO LIVE's pricing is less favorable.

The gifts are too expensive compared to other apps, and payment issues are common.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Twitch
Twitch receives mixed feedback with many users praising its streaming quality and community engagement, but others criticize the recent UI updates and excessive ads. Users appreciate the platform for its diverse content and interaction with streamers, though technical issues and changes to the interface have frustrated some.

#2 RUNNER UP

BIGO LIVE-Live Stream, Go Live
BIGO LIVE has a polarized user base, with some users enjoying the platform for its live streaming and social interaction features, while others express frustration over frequent bans and perceived unfair enforcement of guidelines. Security concerns and issues with account management are also common complaints.

#3 Straggler

LiveMe
LiveMe is criticized for its focus on monetization and the prevalence of inappropriate content, with users expressing dissatisfaction over the app's management and security. While some users enjoy the social aspects and opportunities for interaction, many are concerned about scams and the app's overall reliability.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Twitch
#1 Users Choice
Twitch receives mixed feedback with many users praising its streaming quality and community engagement, but others criticize the recent UI updates and excessive ads. Users appreciate the platform for its diverse content and interaction with streamers, though technical issues and changes to the interface have frustrated some.
BIGO LIVE-Live Stream, Go Live
#2 Runner-up
BIGO LIVE has a polarized user base, with some users enjoying the platform for its live streaming and social interaction features, while others express frustration over frequent bans and perceived unfair enforcement of guidelines. Security concerns and issues with account management are also common complaints.
LiveMe
#3 Straggler
LiveMe is criticized for its focus on monetization and the prevalence of inappropriate content, with users expressing dissatisfaction over the app's management and security. While some users enjoy the social aspects and opportunities for interaction, many are concerned about scams and the app's overall reliability.

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Nuggets

Major Highlights of the Week

Inappropriate Content
Users are encountering explicit and inappropriate content, including nudity, which is causing distress and safety concerns. This issue highlights a need for stricter content moderation to ensure a safe environment.
I saw a 50-year-old man exposing himself, which was very traumatizing.
Unjust Bans
Users are experiencing bans without clear reasons, often due to misjudgments about age or content, leading to frustration and a sense of unfair treatment. This indicates a need for improved moderation and clearer communication regarding bans.
I was banned for being underage even though I'm 19, which is frustrating.
Security Concerns
There are significant security issues, including account hacking and unauthorized transactions, with inadequate support for resolving these problems. This raises concerns about the platform's security measures and customer support effectiveness.
My account was hacked, money was stolen, and I can't delete my account.
Toxic Community
The platform is perceived as toxic, with users experiencing harassment, bullying, and doxxing, which undermines the community's safety and inclusivity. This suggests a need for stronger community guidelines and enforcement.
People are linking personal information like addresses, which is dangerous.
Payment Issues
Users face difficulties with payment processes, including recharging and withdrawing funds, which are causing dissatisfaction and potential loss of users to competitors. This indicates a need for more reliable and user-friendly payment systems.
I tried to withdraw $700, but it never appeared in my account, and support is unresponsive.
Feature Limitations
Users are frustrated with the removal or limitation of features like multi-view and reels, which they found valuable for content sharing and engagement. This suggests a need to reassess feature changes to align with user preferences.
I miss the multi button to see all live streams from people I follow.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Inappropriate Content
Users are encountering explicit and inappropriate content, including nudity, which is causing distress and safety concerns. This issue highlights a need for stricter content moderation to ensure a safe environment.
Unjust Bans
Users are experiencing bans without clear reasons, often due to misjudgments about age or content, leading to frustration and a sense of unfair treatment. This indicates a need for improved moderation and clearer communication regarding bans.
Security Concerns
There are significant security issues, including account hacking and unauthorized transactions, with inadequate support for resolving these problems. This raises concerns about the platform's security measures and customer support effectiveness.
Toxic Community
The platform is perceived as toxic, with users experiencing harassment, bullying, and doxxing, which undermines the community's safety and inclusivity. This suggests a need for stronger community guidelines and enforcement.
Payment Issues
Users face difficulties with payment processes, including recharging and withdrawing funds, which are causing dissatisfaction and potential loss of users to competitors. This indicates a need for more reliable and user-friendly payment systems.
Feature Limitations
Users are frustrated with the removal or limitation of features like multi-view and reels, which they found valuable for content sharing and engagement. This suggests a need to reassess feature changes to align with user preferences.

Quotes of the week

Hear from some of the most impactful users to drive changes

Bigo Live has become a platform where certain hosts engage in concerning behavior without consequence. One particular host, known as 'Big Papi,' has repeatedly bullied and humiliated another host, 'MoetGoddess,' with no apparent intervention from the platform. Despite the ongoing harassment, Bigo has failed to take appropriate action, raising questions about its enforcement of community guidelines.
Cita215
Week of April 7th, 2025
I have been on the app on and off for 2 years. While Bigo is an okay app to go live, they ban you for anything meanwhile allowing people to stay on the app that perform inappropriate activities. I withdrew over $700 from the app to transfer into my account, and after 20 business days, it says the transaction was complete in the Bigo app but nothing is in my account.
MiahD567
Week of April 7th, 2025
I wish it when you were having the PK battles that the other person doesn’t see your commentary. Second of all, people will come to BIGO LIVE if the gifts were cheaper than your competitor. Third, if you can post up videos and pictures just like your competitor, you’ll have more people coming in and using your platform.
Hi 957
Week of April 7th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Bigo Live has become a platform where certain hosts engage in concerning behavior without consequence. One particular host, known as 'Big Papi,' has repeatedly bullied and humiliated another host, 'MoetGoddess,' with no apparent intervention from the platform. Despite the ongoing harassment, Bigo has failed to take appropriate action, raising questions about its enforcement of community guidelines.
Candice Wu
App Store
I have been on the app on and off for 2 years. While Bigo is an okay app to go live, they ban you for anything meanwhile allowing people to stay on the app that perform inappropriate activities. I withdrew over $700 from the app to transfer into my account, and after 20 business days, it says the transaction was complete in the Bigo app but nothing is in my account.
Kelly Williams
Google Play
I wish it when you were having the PK battles that the other person doesn’t see your commentary. Second of all, people will come to BIGO LIVE if the gifts were cheaper than your competitor. Third, if you can post up videos and pictures just like your competitor, you’ll have more people coming in and using your platform.
Koray Okumus
Google Play

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