BILT

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of BILT's key feedback

Missing Instructions

A significant number of users report frustration when the app fails to provide instructions for their specific product, despite being directed to use BILT. This issue affects approximately 20% of users, leading to wasted time and dissatisfaction.

I scanned the QR code for my grill, but the app had no instructions for it.

App Requirement Frustration

Many users express annoyance at being forced to download an app for instructions that could be provided on paper. This affects around 15% of users, who find the app requirement unnecessary and cumbersome.

I shouldn't have to download an app just to get basic instructions for my ceiling fan.

Interface Challenges

Some users find the app's interface difficult to navigate, particularly when trying to zoom or pan 3D images. This affects about 10% of users, who experience frustration with the app's responsiveness.

Zooming in to verify a piece's position took several minutes due to the app's finicky controls.

Inaccurate Instructions

A portion of users report receiving incorrect or incomplete instructions for their products, leading to confusion and reliance on alternative resources. This issue impacts roughly 10% of users.

The app gave me instructions for a different model, missing the part I needed.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

BILT

BILT receives mixed feedback with users praising its 3D interactive instructions and ease of use, but some criticize the app for not having instructions for all products and issues with the app's responsiveness.

#2 RUNNER UP

IKEA Place

IKEA Place is generally well-received for its user-friendly interface and convenience in shopping, though some users report issues with stock availability and login problems.

#3 Straggler

AssembleAR

AssembleAR is appreciated for its innovative use of augmented reality in presentations, but users often encounter technical issues such as app crashes and slow performance.

Nuggets

Major Highlights of the Week

Missing Instructions

Users encounter frustration when products advertised as supported by BILT lack available instructions in the app, leading to wasted time and effort. This issue undermines user trust and satisfaction, as they expect seamless access to guidance for their purchases.

I scanned the QR code for my grill, but the app had no instructions available.

App Responsiveness

The app's touch interface is overly sensitive, causing difficulty in navigating 3D models and leading to user frustration. This hinders the user experience, as precise control is crucial for effective assembly.

Zooming in to verify a piece's position took several frustrating minutes due to the app's touch sensitivity.

Forced App Use

Users express dissatisfaction with being required to download an app for instructions that could be provided in paper form, perceiving it as an unnecessary barrier. This requirement can deter users who prefer traditional methods or have limited digital access.

I shouldn't have to download an app just to get basic instructions for my ceiling fan.

Inaccurate Model Listings

Users report receiving incorrect or irrelevant instructions for their specific product models, leading to confusion and incomplete assemblies. This misalignment between product and app content diminishes the app's reliability.

I entered my product model, but the app showed instructions for a different item.

Audio Issues

Some users experience audio problems, such as missing sound in videos, which disrupts the instructional process. This technical flaw can render the app ineffective for users relying on auditory guidance.

Halfway through the job, the videos lost sound, making the app useless for my garage door opener.

Perceived Cost Miscommunication

There is confusion regarding the app's cost, with some users mistakenly charged, contradicting the app's free claim. This discrepancy can lead to negative perceptions and trust issues with the app's value proposition.

The app charged me $14 despite being advertised as free.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Missing Instructions

App Responsiveness

Forced App Use

Inaccurate Model Listings

Audio Issues

Perceived Cost Miscommunication

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is incredibly helpful for assembling complex projects like an electronic door keypad, providing nuances that paper instructions miss. I will use this for any available project. Super helpful.

BBurgott

Week of April 9th, 2025

The app's 3D models and step-by-step instructions are great, even for someone mechanically inclined. I dreaded another QR code instruction download but am glad I tried it.

CBCmd

Week of April 9th, 2025

The app is a godsend for visual learners, making furniture assembly a breeze with interactive instructions.

NO/MERCY999

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is incredibly helpful for assembling complex projects like an electronic door keypad, providing nuances that paper instructions miss. I will use this for any available project. Super helpful.

Candice Wu

App Store

The app's 3D models and step-by-step instructions are great, even for someone mechanically inclined. I dreaded another QR code instruction download but am glad I tried it.

Kelly Williams

Google Play

The app is a godsend for visual learners, making furniture assembly a breeze with interactive instructions.

Koray Okumus

Google Play

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User Experience Report

BILT

Top Insights This Week

Missing Instructions

App Requirement Frustration

Interface Challenges

Inaccurate Instructions

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts