Many users face difficulties finding designated parking spots, which leads to frustration and additional walking. Approximately 20% of users report this issue, indicating a need for more accessible parking solutions. Example: 'I had to spend eight minutes finding a specific place to park.'

I had to spend eight minutes finding a specific place to park.

Users are increasingly dissatisfied with the rising costs of rides, with some finding it more economical to use alternative transportation like Uber. Around 15% of users express concerns about the affordability of Bird rides. Example: 'It's super expensive to ride the ebike, $20 for a 10 min ride.'

It's super expensive to ride the ebike, $20 for a 10 min ride.

Frequent app crashes and connectivity issues prevent users from accessing scooters, causing significant inconvenience. Approximately 10% of users experience these technical problems, impacting their overall experience. Example: 'I have not been able to ride any scooters because of the app crashing on me multiple times.'

I have not been able to ride any scooters because of the app crashing on me multiple times.

Users report inadequate customer support, with unresolved issues and unhelpful responses leading to dissatisfaction. About 10% of users mention poor customer service experiences. Example: 'Customer service hung up on me when I said my problem.'

Customer service hung up on me when I said my problem.