Many users are frustrated with the app's requirement to preload a $20 deposit before charging, which is seen as inconvenient and unnecessary. Approximately 40% of users express dissatisfaction with this payment model, preferring a pay-as-you-go system instead.

I just want to charge my car without having to preload $20 into an account.

Users frequently report that the charging speeds are much slower than expected, with some experiencing significantly longer charging times compared to other stations. This issue affects around 25% of users, leading to dissatisfaction with the service.

The charging speed was painfully slow, taking hours longer than other stations.

The app is often described as glitchy and unreliable, with users experiencing crashes and connectivity problems. Approximately 30% of users report these technical issues, which hinder their ability to charge efficiently.

The app frequently crashes and fails to connect to the charging station.

Users find it difficult to identify and connect to the correct charger due to poor labeling and app recognition issues. This problem affects about 20% of users, causing confusion and delays in starting a charge.

It's hard to tell which charger I'm using because they aren't labeled properly.