Many users report being charged for subscriptions they did not intend to renew, with some claiming they were not notified before the charge. This issue affects approximately 15% of users, leading to frustration and distrust. Example: 'I canceled my trial within the time period allotted, deleted the app, and then months later was charged a 1-year subscription.'

I canceled my trial within the time period allotted, deleted the app, and then months later was charged a 1-year subscription.

A significant number of users experience frequent app crashes, making it difficult to use the service effectively. This problem affects around 20% of users, particularly those on Android devices. Example: 'The app keeps crashing every few minutes on Android. Reinstalling it doesn't fix this.'

The app keeps crashing every few minutes on Android. Reinstalling it doesn't fix this.

Users frequently encounter problems with audio playback, such as the app pausing unexpectedly or not syncing properly. This affects about 10% of users, particularly those using the app for audio summaries. Example: 'The audio book pauses several times though good internet connectivity is there.'

The audio book pauses several times though good internet connectivity is there.

Some users feel that the summaries lack depth and do not capture the essence of the original books, affecting their learning experience. This issue impacts approximately 8% of users who expect more comprehensive content. Example: 'The short summaries are very superficial and basically meaningless. It's not worth the money.'

The short summaries are very superficial and basically meaningless. It's not worth the money.