Blinq

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Blinq

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Blinq's key feedback

1

Widget Malfunction

Several users report that the widget no longer displays the QR code, showing a blank screen instead. This issue affects approximately 5% of users, particularly those on iOS 18.0. Example: 'Since iOS 18.0, the widget no longer functions, the QR code is blank.'

Since iOS 18.0, the widget no longer functions, the QR code is blank.

2

Account Management Issues

Users express frustration over the inability to manage billing and account settings directly within the app, leading to unauthorized charges. This affects about 3% of users. Example: 'There’s no way to manage your account from the app and change billing, only to log out or delete account.'

There’s no way to manage your account from the app and change billing, only to log out or delete account.

3

QR Code Saving Difficulty

Some users find it cumbersome for others to save contact information via the QR code, as it involves too many steps. This issue impacts around 4% of users. Example: 'It’s hard to have people save this contact. Too many steps and they often skip them.'

It’s hard to have people save this contact. Too many steps and they often skip them.

4

Unauthorized Charges

A few users report being charged without authorization, which is a significant concern for about 2% of users. Example: 'Charged me $74 plus dollars unauthorized.'

Charged me $74 plus dollars unauthorized.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

HiHello
HiHello receives high praise for its user-friendly interface and convenience, with users appreciating its ability to replace physical business cards and its seamless integration with contacts. However, some users express concerns about the app's offline functionality and the need for more free templates.

#2 RUNNER UP

Blinq
Blinq is lauded for its professional appearance and ease of use, with many users finding it a convenient alternative to traditional business cards. Despite this, some users report issues with the app's widgets and billing practices, leading to mixed feedback.

#3 Straggler

CamCard
CamCard is appreciated for its ability to scan and store business cards efficiently, with users finding it helpful for managing contacts. However, there are complaints about its OCR accuracy and the app's transition to a paid model, which some users find frustrating.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
HiHello
#1 Users Choice
HiHello receives high praise for its user-friendly interface and convenience, with users appreciating its ability to replace physical business cards and its seamless integration with contacts. However, some users express concerns about the app's offline functionality and the need for more free templates.
Blinq
#2 Runner-up
Blinq is lauded for its professional appearance and ease of use, with many users finding it a convenient alternative to traditional business cards. Despite this, some users report issues with the app's widgets and billing practices, leading to mixed feedback.
CamCard
#3 Straggler
CamCard is appreciated for its ability to scan and store business cards efficiently, with users finding it helpful for managing contacts. However, there are complaints about its OCR accuracy and the app's transition to a paid model, which some users find frustrating.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Widget Malfunction
The home screen widget fails to display the user's contact and QR code, showing only 'create your card' instead. This issue disrupts the quick access feature that users rely on for seamless networking.
The widget now only shows 'create your card' instead of my contact and QR code.
Unauthorized Charges
Users experience unauthorized charges, such as being billed for multiple cards they did not purchase. This billing issue leads to dissatisfaction and mistrust in the app's payment system.
I have been billed several months at $34/month for 6 cards when I only have one.
QR Code Saving
The process for saving contact information via QR code is cumbersome, requiring too many steps. This complexity results in potential contacts skipping the process, hindering effective networking.
Account Management
The app lacks functionality for users to manage their accounts and billing directly, offering only options to log out or delete the account. This limitation frustrates users who need to adjust their subscriptions or resolve billing issues.
There’s no way to manage your account from the app and change billing.
NFC Card Pricing
The cost of shipping NFC cards is perceived as excessively high compared to the base price of the card. This pricing structure discourages users from purchasing NFC cards, impacting the app's value proposition.
$12 per card to ship it to you is absurd when the base card is $14.
QR Code Functionality
When a QR code is scanned by someone without the app, the information does not save on their phone, nor is their information sent back. This limitation reduces the effectiveness of the QR code feature for networking.
If they don’t have Blinq, my information doesn’t save on their phone and their information doesn’t get sent to me.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Widget Malfunction
The home screen widget fails to display the user's contact and QR code, showing only 'create your card' instead. This issue disrupts the quick access feature that users rely on for seamless networking.
Unauthorized Charges
Users experience unauthorized charges, such as being billed for multiple cards they did not purchase. This billing issue leads to dissatisfaction and mistrust in the app's payment system.
QR Code Saving
The process for saving contact information via QR code is cumbersome, requiring too many steps. This complexity results in potential contacts skipping the process, hindering effective networking.
Account Management
The app lacks functionality for users to manage their accounts and billing directly, offering only options to log out or delete the account. This limitation frustrates users who need to adjust their subscriptions or resolve billing issues.
NFC Card Pricing
The cost of shipping NFC cards is perceived as excessively high compared to the base price of the card. This pricing structure discourages users from purchasing NFC cards, impacting the app's value proposition.
QR Code Functionality
When a QR code is scanned by someone without the app, the information does not save on their phone, nor is their information sent back. This limitation reduces the effectiveness of the QR code feature for networking.

Quotes of the week

Hear from some of the most impactful users to drive changes

The Home Screen widget now only shows 'create your card' instead of showing your contact and QR code like it used to.
ChzSteak
Week of April 9th, 2025
I only have one card and have been billed several months at $34/month for 6 cards. There’s no way to manage your account from the app and change billing, only to log out or delete account. Very dissatisfied.
summerg214
Week of April 9th, 2025
The widgets don’t work anymore, it just shows a white blank box instead of the QR code. I also can’t stand the ridiculously long URL that shows on my socials. Why not shorten it and have my username in it?
powerpuffgirlblossom
Week of April 9th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The Home Screen widget now only shows 'create your card' instead of showing your contact and QR code like it used to.
Candice Wu
App Store
I only have one card and have been billed several months at $34/month for 6 cards. There’s no way to manage your account from the app and change billing, only to log out or delete account. Very dissatisfied.
Kelly Williams
Google Play
The widgets don’t work anymore, it just shows a white blank box instead of the QR code. I also can’t stand the ridiculously long URL that shows on my socials. Why not shorten it and have my username in it?
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

14 day free trial of paid features

⁠Migrate your feedback in one-click