BoldVoice

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of BoldVoice's key feedback

Native Language Support

Some users are frustrated by the lack of support for their native languages, which prevents them from fully utilizing the app. Approximately 5% of users have expressed this concern, indicating a need for broader language support.

I couldn't find my native language, so I couldn't use the app effectively.

Subscription Confusion

Users are confused and frustrated by the subscription model, particularly the additional costs for certain features despite having a premium subscription. This issue affects about 3% of users, leading to dissatisfaction with the app's pricing structure.

I was surprised by extra charges for the AI assistant despite having a premium subscription.

Technical Issues

A small percentage of users, around 2%, report technical problems such as the app freezing, which hinders their ability to use the app effectively. These issues lead to negative experiences and requests for refunds.

The app freezes constantly, and I couldn't get a refund for my membership.

Accent Variety

Some users are disappointed by the app's focus on American English, expressing a desire for British English support. This affects about 2% of users who prefer or require British English for their learning goals.

I want British English support, but the app only offers American accent training.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

BoldVoice

BoldVoice receives high praise for its effective pronunciation improvement, personalized feedback, and engaging lessons. Users appreciate the app's ability to identify specific areas for improvement and the quality of its accent coaches. However, some users express dissatisfaction with the subscription model and additional costs for certain features.

#2 RUNNER UP

Speechling

Speechling is highly regarded for its comprehensive language learning features, including pronunciation practice and feedback from native speakers. Users appreciate the app's free offerings and the effectiveness of its exercises. Some users note occasional technical issues and a desire for more language options.

#3 Straggler

Elsa Speak

Elsa Speak is praised for its user-friendly interface and effective pronunciation correction. Users find the app helpful for improving their English accent and appreciate the detailed feedback. However, some users mention the app's focus on American English and express concerns about the cost of the premium version.

Nuggets

Major Highlights of the Week

Language Limitation

The app lacks support for certain native languages, preventing users from progressing beyond initial stages. This limitation leads to user frustration and abandonment of the app.

I downloaded the app but couldn't find my native language, so I couldn't proceed and gave up.

Subscription Confusion

Users are confused and frustrated by additional charges for features like the AI assistant, despite having a premium subscription. This creates a perception of misleading pricing and diminishes user trust.

Why call it premium if there are extra charges for the AI assistant? It discourages interaction with the app.

Accent Variety

The app focuses solely on American English, leaving users seeking British English support dissatisfied. This narrow focus limits the app's appeal to a broader audience.

I want British English support, but this app only offers American accent training.

Cancellation Issues

Users face difficulties canceling subscriptions through the app, leading to unintended charges and dissatisfaction. This issue highlights a need for clearer cancellation processes.

I paid another $80 because I had to cancel the subscription on their website, not in the App Store.

Racial Sensitivity

Allegations of racially insensitive content have led to user outrage and calls for app removal. This issue poses a significant reputational risk and requires immediate attention.

I'm disgusted by their racist behavior; hope Apple takes this app down.

Progress Pressure

The app's design pushes users through lessons quickly, creating a false sense of progress and discouraging repetition. This approach can hinder effective learning and user satisfaction.

It feels like the app is designed to rush you through lessons rather than allowing for repetition.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Language Limitation

The app lacks support for certain native languages, preventing users from progressing beyond initial stages. This limitation leads to user frustration and abandonment of the app.

Subscription Confusion

Accent Variety

The app focuses solely on American English, leaving users seeking British English support dissatisfied. This narrow focus limits the app's appeal to a broader audience.

Cancellation Issues

Users face difficulties canceling subscriptions through the app, leading to unintended charges and dissatisfaction. This issue highlights a need for clearer cancellation processes.

Racial Sensitivity

Allegations of racially insensitive content have led to user outrage and calls for app removal. This issue poses a significant reputational risk and requires immediate attention.

Progress Pressure

The app's design pushes users through lessons quickly, creating a false sense of progress and discouraging repetition. This approach can hinder effective learning and user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is incredibly intuitive and customizes lessons to my needs, making it feel like a personal teacher at home. It's a bargain for the improvement I've seen in my second language.

nuggetsfan31

Week of April 9th, 2025

I've been using BoldVoice for a while, and it has significantly improved my pronunciation. The app's voice recognition feature provides instant feedback, helping me refine my accent.

3PD_T

Week of April 9th, 2025

Friends and colleagues have noticed how much my accent has improved. The app offers depth and clarity in its lessons, making it feel like having a top-tier language coach in my pocket.

capi33

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is incredibly intuitive and customizes lessons to my needs, making it feel like a personal teacher at home. It's a bargain for the improvement I've seen in my second language.

Candice Wu

App Store

I've been using BoldVoice for a while, and it has significantly improved my pronunciation. The app's voice recognition feature provides instant feedback, helping me refine my accent.

Kelly Williams

Google Play

Friends and colleagues have noticed how much my accent has improved. The app offers depth and clarity in its lessons, making it feel like having a top-tier language coach in my pocket.

Koray Okumus

Google Play

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User Experience Report

BoldVoice

Top Insights This Week

Native Language Support

Subscription Confusion

Technical Issues

Accent Variety

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts