Bolt: Request a Ride
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users experience frequent ride cancellations, often at the last minute, causing inconvenience and delays. Approximately 20% of users report this issue, which disrupts their plans and leads to frustration. "Drivers often cancel rides at the last minute, leaving me stranded and late for appointments."
2
Users face problems with payment methods, particularly when drivers demand cash despite selecting cashless options, leading to disputes and wasted time. This issue affects around 15% of users, causing dissatisfaction with the service. "Drivers insist on cash payments even when I've chosen a cashless option, leading to arguments and delays."
3
Many users find Bolt's customer support unresponsive or unhelpful, especially when dealing with ride issues or overcharges. About 10% of users express frustration with the lack of effective support. "Customer support is unresponsive and unhelpful, making it difficult to resolve issues like overcharges."
4
The app often provides unrealistic wait times, leading to longer-than-expected waits for rides, which frustrates users. Approximately 10% of users report this issue, feeling misled by the app's estimates. "The app's wait times are always off, making me wait much longer than expected for a ride."
COMPETITORS ANALYSIS
#1 USERS CHOICE
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#2 RUNNER UP
#3 Straggler
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