Booksy

User Experience Report

Week of February 14th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Booksy's key feedback

Login Issues

Users are experiencing difficulties logging in, especially after updates, leading to frustration and inability to access their accounts.

Appointment Cancellations

Users are experiencing difficulties logging in, especially after updates, leading to frustration and inability to access their accounts.

App Crashes

Several users are unable to create accounts due to not receiving confirmation codes, rendering the app unusable for them.

Calendar Integration Issues

The app frequently crashes or fails to load, leading to user frustration and inability to use the service effectively.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Acuity Scheduling

Acuity Scheduling is appreciated for its robust features and customization options, but users frequently complain about constant updates and glitches, which can disrupt their workflow. Despite these issues, many find it a reliable tool for managing appointments.

#2 RUNNER UP

Mindbody

Mindbody users express frustration with the app's slow performance and frequent crashes, which hinder their ability to book classes and manage schedules. The app's intrusive permissions and lack of responsiveness from customer support further contribute to user dissatisfaction.

#3 Straggler

Calendly

Calendly receives high praise for its simplicity and effectiveness in scheduling, with users appreciating its user-friendly interface and seamless integration with other tools. However, some users have reported issues with app functionality on certain devices.

Nuggets

Major Highlights of the Week

Account Creation Issues

Users are experiencing issues with account creation due to 'Request Malformed - Hcaptcha' errors. The Product team should prioritize fixing this bug to improve user onboarding and reduce frustration.

Appointment Cancellations

Users report appointments being canceled without proper notification or explanation. Implement a more reliable notification system to inform users of changes and ensure transparency in appointment management.

App Crashes

Several users have reported the app crashing frequently. Conduct a thorough investigation to identify the root cause and release a patch to enhance app stability and user experience.

Calendar Integration Issues

Users are facing problems with calendar integration, receiving errors despite granting permissions. Review and improve the integration process to ensure seamless syncing with users' calendars.

After recent updates, users are unable to log in, receiving messages about existing accounts. Address these login issues promptly to prevent user attrition and maintain trust.

Spammy Review Requests

Users are annoyed by frequent prompts to rate services. Consider reducing the frequency of review requests or allowing users to opt-out to enhance user satisfaction.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Creation Issues

Users are experiencing issues with account creation due to 'Request Malformed - Hcaptcha' errors. The Product team should prioritize fixing this bug to improve user onboarding and reduce frustration.

Appointment Cancellations

App Crashes

Several users have reported the app crashing frequently. Conduct a thorough investigation to identify the root cause and release a patch to enhance app stability and user experience.

Calendar Integration Issues

Users are facing problems with calendar integration, receiving errors despite granting permissions. Review and improve the integration process to ensure seamless syncing with users' calendars.

After recent updates, users are unable to log in, receiving messages about existing accounts. Address these login issues promptly to prevent user attrition and maintain trust.

Spammy Review Requests

Users are annoyed by frequent prompts to rate services. Consider reducing the frequency of review requests or allowing users to opt-out to enhance user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is extremely useful for booking appointments, but I often encounter errors that prevent me from using it effectively. It's frustrating when I can't log in or when the app auto logs me out.

App Store

I love the convenience of booking appointments through the app, but the recent update has made it impossible to sign in. It keeps saying my email is already registered, which is very frustrating.

Google Play

The app is great for finding local services, but it often crashes or fails to send confirmation codes, making it difficult to create an account or book appointments.

Google Play

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is extremely useful for booking appointments, but I often encounter errors that prevent me from using it effectively. It's frustrating when I can't log in or when the app auto logs me out.

Candice Wu

App Store

I love the convenience of booking appointments through the app, but the recent update has made it impossible to sign in. It keeps saying my email is already registered, which is very frustrating.

Kelly Williams

Google Play

The app is great for finding local services, but it often crashes or fails to send confirmation codes, making it difficult to create an account or book appointments.

Koray Okumus

Google Play

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User Experience Report

Booksy

Top Insights This Week

Login Issues

Appointment Cancellations

App Crashes

Calendar Integration Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts