Brave Browser & Search Engine

User Experience Report

Week of April 1st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Brave Browser & Search Engine's key feedback

AI Disabling Issue

Some users are frustrated because they cannot disable the AI feature, which affects their browsing experience. Approximately 5% of users have expressed this concern.

I want to switch browsers because I can't disable the AI, even though I like Brave otherwise.

Sync Problems

Users are experiencing issues with the sync feature between devices, leading to lost bookmarks and a disrupted user experience. This issue affects about 3% of users.

The sync feature breaks often, causing my bookmarks to disappear, which is frustrating.

VPN Functionality

The VPN feature is causing connectivity issues, preventing users from accessing websites and services like Google Maps. Around 4% of users have reported this problem.

The VPN doesn't work properly, blocking access to websites and making it unusable.

AI Accuracy Concerns

There are complaints about the AI assistant providing incorrect or irrelevant information, which diminishes trust in the feature. Approximately 2% of users have mentioned this issue.

The AI assistant gave me wrong information, like saying $3.13 is higher than $3.16.

Nuggets

Major Highlights of the Week

AI Disabling Issue

Users are unable to disable the AI feature, leading to frustration and potential browser switching despite overall satisfaction with the product.

I can't disable the AI, so I'm considering switching browsers even though I like Brave otherwise.

Sync Feature Flaws

The sync feature between desktop and iOS versions is unreliable, causing bookmarks to disappear and disrupting user experience.

Sync breaks often, making bookmarks disappear, which is frustrating for users who rely on them.

VPN Functionality Problems

The VPN feature interferes with basic browsing functions, such as using Google Maps or loading websites, rendering it ineffective.

The VPN doesn't work properly, preventing me from using Google Maps or loading websites.

AI Assistant Errors

The AI assistant provides incorrect or irrelevant information, diminishing trust in its capabilities and suggesting it should be removed.

The AI assistant gave me wrong information, like saying $3.13 is higher than $3.16.

Light Mode Accessibility

Light mode does not function on iPads, posing an accessibility issue for users who find dark mode difficult to read.

I can't get light mode to work on my iPad, which is an accessibility issue for me.

Search Engine Limitations

The search engine lacks focus and often displays irrelevant ads, reducing its effectiveness compared to competitors.

The search engine isn't focused, and Amazon ads often appear first, which is frustrating.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

AI Disabling Issue

Users are unable to disable the AI feature, leading to frustration and potential browser switching despite overall satisfaction with the product.

Sync Feature Flaws

The sync feature between desktop and iOS versions is unreliable, causing bookmarks to disappear and disrupting user experience.

VPN Functionality Problems

The VPN feature interferes with basic browsing functions, such as using Google Maps or loading websites, rendering it ineffective.

AI Assistant Errors

The AI assistant provides incorrect or irrelevant information, diminishing trust in its capabilities and suggesting it should be removed.

Light Mode Accessibility

Light mode does not function on iPads, posing an accessibility issue for users who find dark mode difficult to read.

Search Engine Limitations

The search engine lacks focus and often displays irrelevant ads, reducing its effectiveness compared to competitors.

Quotes of the week

Hear from some of the most impactful users to drive changes

Settings will not allow me to disable AI. Going to switch browsers which I hate because I like it otherwise.

RazorbackMiss

Week of April 1st, 2025

Sync instructions with other devices are terrible and assume the user has advanced knowledge.

sharing411

Week of April 1st, 2025

Ever since I installed the 1.7.6 update for iOS, the app has been slowing down my entire phone, particularly with multiple tabs open. It's even making the phone get hot.

BN757

Week of April 1st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Settings will not allow me to disable AI. Going to switch browsers which I hate because I like it otherwise.

Candice Wu

App Store

Sync instructions with other devices are terrible and assume the user has advanced knowledge.

Kelly Williams

Google Play

Ever since I installed the 1.7.6 update for iOS, the app has been slowing down my entire phone, particularly with multiple tabs open. It's even making the phone get hot.

Koray Okumus

Google Play

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User Experience Report

Brave Browser & Search Engine

Top Insights This Week

AI Disabling Issue

Sync Problems

VPN Functionality

AI Accuracy Concerns

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts