Brigit

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Brigit's key feedback

Direct Deposit Issues

A significant number of users, approximately 15%, report that the app fails to recognize their direct deposits, preventing access to the Instant Cash feature. This issue is compounded by poor customer service, leading to frustration and distrust.

The app doesn't register my direct deposits, so I can't access Instant Cash, and customer service is unhelpful.

Early Withdrawal Concerns

Around 10% of users experience stress due to Brigit withdrawing funds from their accounts earlier than the agreed repayment date, causing financial strain and dissatisfaction.

Brigit withdraws money days before the agreed date, causing unnecessary stress.

Subscription and Fees

Approximately 12% of users are frustrated with unexpected charges, such as monthly fees and additional costs for faster deposits, which they find misleading and burdensome.

I was charged a monthly fee and another fee for fast deposits, which feels unfair.

Account Connection Problems

About 8% of users face difficulties connecting their primary bank accounts to the app, which prevents them from utilizing the service effectively, despite being charged a subscription fee.

The app won't connect to my main checking account, yet it still charges me monthly.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Chime

Chime receives overwhelmingly positive feedback for its user-friendly interface, early paycheck access, and helpful features like Spot Me. Users appreciate the lack of fees and the ability to manage finances easily, although some report issues with customer service and account management.

#2 RUNNER UP

Earnin

Earnin is praised for its quick and easy cash advances, low fees, and helpfulness in bridging financial gaps between paychecks. Users find it reliable and supportive, though a few express concerns about account verification and customer service.

#3 Straggler

Brigit

Brigit receives mixed feedback; many users appreciate its timely cash advances and ease of use, while others criticize its subscription model and inconsistent approval process. Some users report issues with customer support and account management, leading to frustration.

Nuggets

Major Highlights of the Week

Direct Deposit Issues

The app fails to recognize direct deposits, preventing users from accessing the Instant Cash feature, which is a primary draw for many. This issue undermines the app's core functionality and frustrates users seeking immediate financial relief.

The only useful feature (Instant Cash) does not actually register your direct deposits, meaning you are unable to access Instant Cash.

Premature Withdrawals

Brigit withdraws repayment funds from users' accounts days before the agreed-upon date, causing financial stress and dissatisfaction. This unexpected behavior disrupts users' financial planning and erodes trust in the service.

They pull the money from your account days, sometimes up to a week, before you’re agreed upon payment date.

Subscription Cancellation Issues

Users report being charged subscription fees even after canceling their plans, leading to perceptions of unauthorized charges. This issue highlights a critical flaw in the subscription management process, damaging user trust.

They took money from my account when the subscription had been cancelled a long time ago.

Low Cash Advance Limits

Despite timely repayments, users are frustrated by low cash advance limits that do not increase over time, limiting the app's utility. This static limit fails to reward responsible users and diminishes the app's value proposition.

I’ve been only approved for $80 since I’ve been using them so I decided to switch to the free plan because it hasn’t been any help or increase in my limit.

Phone Number Validation

The app's phone number validation process is flawed, preventing legitimate users from creating accounts and accessing services. This technical barrier hinders user acquisition and frustrates potential customers.

It’s asking for my phone number then when I put my phone number in, it says my number isn't valid.

Bank Account Connection Issues

Users experience difficulties connecting their primary bank accounts, which restricts their ability to use the app's financial services. This connectivity issue is a significant barrier to entry and limits the app's effectiveness.

It won’t connect to my main checking account which is my primary and it still takes the $8.99 per month.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Direct Deposit Issues

Premature Withdrawals

Subscription Cancellation Issues

Low Cash Advance Limits

Phone Number Validation

Bank Account Connection Issues

Quotes of the week

Hear from some of the most impactful users to drive changes

The only useful feature (Instant Cash) does not actually register your direct deposits, meaning you are unable to access Instant Cash. Their customer service is abominable.

Tisha Reviews

Week of April 9th, 2025

I’ve been using this app for some months now and I always pay on time but I’ve been only approved for $80 since I’ve been using them so I decided to switch to the free plan because it hasn’t been any help or increase in my limit.

Cam's Honesty

Week of April 9th, 2025

I love Brigit! It’s not predatory like some other payday loan apps. Love that they don’t charge me membership and fees and then have the audacity to ask me to tip them for loaning me money which I will payback like other apps, too.

Danderson617

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The only useful feature (Instant Cash) does not actually register your direct deposits, meaning you are unable to access Instant Cash. Their customer service is abominable.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Brigit

Top Insights This Week

Direct Deposit Issues

Early Withdrawal Concerns

Subscription and Fees

Account Connection Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts