Bluesky Social

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Bluesky Social

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Bluesky Social's key feedback

1

Algorithm Issues

A significant number of users, approximately 15%, report dissatisfaction with the algorithm, which often shows content they have explicitly marked to see less of, including inappropriate content despite filters being set. This raises concerns about the app's ability to respect user preferences and maintain a safe environment.

The algorithm shows me NSFW content even with filters on, which is unsafe.

2

Bot Prevalence

Around 10% of users express frustration with the high number of bot accounts, which they describe as pervasive and disruptive to the user experience. These bots often mimic real users and can lead to a less authentic social interaction.

The app is overrun with bots that speak like chatgpt robots.

3

iPad Compatibility

Approximately 8% of users are dissatisfied with the app's performance on iPads, describing it as unusable or poorly optimized. This limits the app's accessibility and usability for users who prefer or rely on iPad devices.

The app is unusable on an iPad, which is frustrating.

4

Customer Support Lapses

About 5% of users report issues with customer support, citing a lack of response to inquiries and concerns. This can lead to user frustration and a perception of poor service quality.

I reached out to customer service with concerns and never received a response.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Bluesky Social
Bluesky Social receives mixed feedback. Users appreciate its user-friendly interface and the ability to control their feed, with many praising it as a better alternative to Twitter. However, there are complaints about bugs, lack of certain features like private accounts and bookmarks, and issues with customer support.

#2 RUNNER UP

Mastodon
Mastodon is praised for its decentralized nature and ad-free experience, offering users a more private and customizable social media platform. However, users find the sign-up process confusing and report issues with server connectivity and account setup, which can be frustrating for new users.

#3 Straggler

Threads
Threads is appreciated for its integration with Instagram and its potential as a new social media platform. Users enjoy the app's design and functionality, but there are concerns about fake profiles, bots, and the app's overall usability, with some users finding it confusing and lacking in features.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Bluesky Social
#1 Users Choice
Bluesky Social receives mixed feedback. Users appreciate its user-friendly interface and the ability to control their feed, with many praising it as a better alternative to Twitter. However, there are complaints about bugs, lack of certain features like private accounts and bookmarks, and issues with customer support.
Mastodon
#2 Runner-up
Mastodon is praised for its decentralized nature and ad-free experience, offering users a more private and customizable social media platform. However, users find the sign-up process confusing and report issues with server connectivity and account setup, which can be frustrating for new users.
Threads
#3 Straggler
Threads is appreciated for its integration with Instagram and its potential as a new social media platform. Users enjoy the app's design and functionality, but there are concerns about fake profiles, bots, and the app's overall usability, with some users finding it confusing and lacking in features.

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Nuggets

Major Highlights of the Week

Algorithm Mismatch
The algorithm displays content that users have explicitly marked to see less of, including NSFW material, raising safety concerns for younger audiences. This misalignment with user preferences undermines trust in content personalization.
The app shows NSFW content despite filters being on, which is unsafe for kids.
Bot Proliferation
Users encounter a high volume of bot accounts that mimic human interaction, leading to a synthetic and inauthentic user experience. This issue diminishes the platform's credibility and user engagement.
The app is overrun with bots that behave like chatgpt robots.
iPad Compatibility
The app's performance on iPad is subpar, with users finding it unusable due to poor interface adaptation and functionality. This limits the app's accessibility and user satisfaction on larger devices.
The app is unusable on iPad, which is frustrating.
Video Upload Issues
Users face frequent errors when uploading videos, regardless of length or content, which disrupts content sharing and user experience. This technical glitch requires immediate attention to enhance media functionality.
Uploading videos is a hassle with frequent errors.
Lack of Bookmarking
The absence of a native bookmarking feature on mobile devices hinders users' ability to save and organize content for later reference. This gap in functionality affects content management and user convenience.
There's no way to privately save content on mobile without bookmarks.
Customer Support Gaps
Users report a lack of response from customer support when addressing concerns, leading to frustration and a perception of poor service. This gap in support undermines user trust and satisfaction.
Customer service is non-existent, with no response to concerns.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Algorithm Mismatch
The algorithm displays content that users have explicitly marked to see less of, including NSFW material, raising safety concerns for younger audiences. This misalignment with user preferences undermines trust in content personalization.
Bot Proliferation
Users encounter a high volume of bot accounts that mimic human interaction, leading to a synthetic and inauthentic user experience. This issue diminishes the platform's credibility and user engagement.
iPad Compatibility
The app's performance on iPad is subpar, with users finding it unusable due to poor interface adaptation and functionality. This limits the app's accessibility and user satisfaction on larger devices.
Video Upload Issues
Users face frequent errors when uploading videos, regardless of length or content, which disrupts content sharing and user experience. This technical glitch requires immediate attention to enhance media functionality.
Lack of Bookmarking
The absence of a native bookmarking feature on mobile devices hinders users' ability to save and organize content for later reference. This gap in functionality affects content management and user convenience.
Customer Support Gaps
Users report a lack of response from customer support when addressing concerns, leading to frustration and a perception of poor service. This gap in support undermines user trust and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

Bluesky flips the traditional social media model by allowing users to choose what they see and how it's shown, offering control over moderation and the ability to create custom feeds.
Elwood.Dowd
Week of April 9th, 2025
Bluesky is user-friendly and its algorithm accurately shows content I like, but I wish it had a private profile option and the ability to send pictures and videos in private messages.
KnoxPupSD
Week of April 9th, 2025
The app is a fantastic alternative to other platforms, but uploading videos is a recurrent issue with frequent errors, and the inability to upload 3-minute videos on Flashes is frustrating.
Dunkey Rumpus
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Bluesky flips the traditional social media model by allowing users to choose what they see and how it's shown, offering control over moderation and the ability to create custom feeds.
Candice Wu
App Store
Bluesky is user-friendly and its algorithm accurately shows content I like, but I wish it had a private profile option and the ability to send pictures and videos in private messages.
Kelly Williams
Google Play
The app is a fantastic alternative to other platforms, but uploading videos is a recurrent issue with frequent errors, and the inability to upload 3-minute videos on Flashes is frustrating.
Koray Okumus
Google Play

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