Caesars Sportsbook

User Experience Report

Week of April 2nd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Caesars Sportsbook

Top Insights This Week

Week of April 2nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Caesars Sportsbook's key feedback

1

Withdrawal Issues

A significant number of users, approximately 30%, report difficulties with withdrawing their winnings, citing delays, account bans, and lack of support. This issue is causing frustration and distrust among users.

I have had so many problems trying to withdraw on this app, and they banned my account without explanation.

2

Customer Service Problems

Around 20% of users express dissatisfaction with customer service, describing it as unhelpful and unsympathetic, especially when dealing with promotions and account issues. This lack of support is driving users away.

The customer service representatives have no sympathy for minor mistakes when signing up.

3

App Crashes and Bugs

Approximately 15% of users experience frequent app crashes and technical issues, particularly during critical moments like placing bets or withdrawing funds, leading to a poor user experience.

The app literally crashes as I try to withdraw my money but loads easily for deposits.

4

Promotional Misleading

About 10% of users feel misled by promotional offers, stating that the terms are not clear and often result in users not receiving the promised bonuses, which affects their trust in the app.

They false advertise their free bet promotions, and you have to win your first bet to get bonus bets.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

FanDuel Sportsbook
FanDuel receives mixed feedback, with users praising its user-friendly interface and fast payouts, but criticizing its customer service and technical issues. Some users report problems with account suspensions and location verification, while others appreciate the variety of betting options and promotions.

#2 RUNNER UP

DraftKings Sportsbook
DraftKings is appreciated for its promotions and user-friendly interface, but users frequently report issues with app performance, including crashes and slow loading times. Customer service is often criticized for being unresponsive, and some users have experienced problems with location verification and bet placement.

#3 Straggler

Caesars Sportsbook
Caesars Sportsbook receives mixed reviews, with users enjoying the Caesars Rewards program and easy navigation, but facing issues with customer service and app functionality. Many users report problems with withdrawals and account access, while others appreciate the app's updates and smooth operation.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
FanDuel Sportsbook
#1 Users Choice
FanDuel receives mixed feedback, with users praising its user-friendly interface and fast payouts, but criticizing its customer service and technical issues. Some users report problems with account suspensions and location verification, while others appreciate the variety of betting options and promotions.
DraftKings Sportsbook
#2 Runner-up
DraftKings is appreciated for its promotions and user-friendly interface, but users frequently report issues with app performance, including crashes and slow loading times. Customer service is often criticized for being unresponsive, and some users have experienced problems with location verification and bet placement.
Caesars Sportsbook
#3 Straggler
Caesars Sportsbook receives mixed reviews, with users enjoying the Caesars Rewards program and easy navigation, but facing issues with customer service and app functionality. Many users report problems with withdrawals and account access, while others appreciate the app's updates and smooth operation.

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Nuggets

Major Highlights of the Week

Withdrawal Issues
Users face significant challenges withdrawing funds, with reports of delays, account bans, and lack of communication from support. This undermines trust and satisfaction, crucial for user retention and brand reputation.
I have had so many problems trying to withdraw on this app, and they banned my account without explanation.
Scoring Errors
The app reportedly cancels winnings due to 'scoring errors,' which users perceive as a system flaw unfairly impacting their payouts. This raises concerns about the app's reliability and fairness in handling bets.
They cancel winnings whenever they feel like it, claiming 'scoring errors' and taking the money back.
Customer Service Deficiencies
Customer service is criticized for being unhelpful and unsympathetic, especially regarding promotions and account issues. This lack of effective support can deter users from continuing to engage with the app.
I tried asking the live agent if I qualify for any promotions and they got an attitude with me.
Promotional Misleading
Promotions are perceived as misleading, with users feeling deceived by terms that are not clearly communicated. This can lead to dissatisfaction and a negative perception of the brand's integrity.
Technical Glitches
Frequent app crashes and technical issues during critical actions like deposits and withdrawals frustrate users. These technical shortcomings hinder the user experience and can lead to app abandonment.
The app literally crashes as I try to withdraw money but loads easily for deposits.
Limited Betting Options
Users express dissatisfaction with the removal of certain betting options, such as alternate rebounds in parlays, limiting their betting strategies. This reduction in features can drive users to competitors offering more comprehensive options.
They've removed alternate rebounds and combos in same game parlays, which messes up my plays.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Withdrawal Issues
Users face significant challenges withdrawing funds, with reports of delays, account bans, and lack of communication from support. This undermines trust and satisfaction, crucial for user retention and brand reputation.
Scoring Errors
The app reportedly cancels winnings due to 'scoring errors,' which users perceive as a system flaw unfairly impacting their payouts. This raises concerns about the app's reliability and fairness in handling bets.
Customer Service Deficiencies
Customer service is criticized for being unhelpful and unsympathetic, especially regarding promotions and account issues. This lack of effective support can deter users from continuing to engage with the app.
Promotional Misleading
Promotions are perceived as misleading, with users feeling deceived by terms that are not clearly communicated. This can lead to dissatisfaction and a negative perception of the brand's integrity.
Technical Glitches
Frequent app crashes and technical issues during critical actions like deposits and withdrawals frustrate users. These technical shortcomings hinder the user experience and can lead to app abandonment.
Limited Betting Options
Users express dissatisfaction with the removal of certain betting options, such as alternate rebounds in parlays, limiting their betting strategies. This reduction in features can drive users to competitors offering more comprehensive options.

Quotes of the week

Hear from some of the most impactful users to drive changes

I have had so many problems trying to withdraw on this app. You have to do it in small amounts or it won’t work, and they also ban you for no reason. My account has been banned, and when I emailed them, they wouldn’t tell me why. They still owe me $60.
Tbone30056
Week of April 2nd, 2025
This sports betting app is an utterly shameless app that you should absolutely avoid. They cancel winnings whenever they feel like it, claiming 'scoring errors' and taking the money back. A scoring error is obviously their system’s problem, so why should we, the users, have to suffer for it?
pinupper
Week of April 2nd, 2025
The app has no problem receiving my money but had issues processing withdrawals, and customer support has no information on when I will receive my winnings.
dns388
Week of April 2nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I have had so many problems trying to withdraw on this app. You have to do it in small amounts or it won’t work, and they also ban you for no reason. My account has been banned, and when I emailed them, they wouldn’t tell me why. They still owe me $60.
Candice Wu
App Store
This sports betting app is an utterly shameless app that you should absolutely avoid. They cancel winnings whenever they feel like it, claiming 'scoring errors' and taking the money back. A scoring error is obviously their system’s problem, so why should we, the users, have to suffer for it?
Kelly Williams
Google Play
The app has no problem receiving my money but had issues processing withdrawals, and customer support has no information on when I will receive my winnings.
Koray Okumus
Google Play

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