Canva: AI Photo & Video Editor

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Canva: AI Photo & Video Editor

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Canva: AI Photo & Video Editor's key feedback

1

Search Errors

Some users experience persistent search errors, receiving messages like 'there is an error on our end,' which disrupts their ability to find and use design elements. Approximately 5% of users report this issue.

2

Performance Issues

The app's performance is criticized for being slow, with video editing features particularly laggy and sound often out of sync, affecting around 7% of users.

3

Limited Free Features

Users are frustrated by the reduction of free features and the inability to filter by free elements, making it difficult to find usable content without a Pro subscription. This affects about 10% of users.

4

Subscription Management

Some users find it difficult to cancel their Canva Pro subscription, leading to frustration and unwanted charges. This issue affects approximately 3% of users.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Canva: AI Photo & Video Editor
Canva receives high praise for its user-friendly interface and versatility in creating various designs, from social media posts to business presentations. However, some users express frustration over the increasing paywall for features that were once free, and issues with video editing lag.

#2 RUNNER UP

Adobe Express
Adobe Express is appreciated for its powerful editing capabilities and ease of use, especially for creating professional-looking graphics. Nonetheless, some users are dissatisfied with the app's performance issues, such as crashes and slow processing, and the cost of premium features.

#3 Straggler

Visme
Visme is commended for its extensive design templates and ease of use for creating presentations and infographics. However, users report issues with the app's performance on mobile devices, including frequent crashes and difficulties with downloading projects without a subscription.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Canva: AI Photo & Video Editor
#1 Users Choice
Canva receives high praise for its user-friendly interface and versatility in creating various designs, from social media posts to business presentations. However, some users express frustration over the increasing paywall for features that were once free, and issues with video editing lag.
Adobe Express
#2 Runner-up
Adobe Express is appreciated for its powerful editing capabilities and ease of use, especially for creating professional-looking graphics. Nonetheless, some users are dissatisfied with the app's performance issues, such as crashes and slow processing, and the cost of premium features.
Visme
#3 Straggler
Visme is commended for its extensive design templates and ease of use for creating presentations and infographics. However, users report issues with the app's performance on mobile devices, including frequent crashes and difficulties with downloading projects without a subscription.

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Nuggets

Major Highlights of the Week

Search Errors
Users encounter persistent 'error on our end' messages when searching, disrupting their workflow and causing frustration. This issue undermines the app's reliability and user trust.
Video Lag
The video editing feature is criticized for being laggy and having subpar functionality, which hampers the user experience for those relying on this feature. This performance issue detracts from the app's overall usability.
Editing videos on Canva is horribly laggy and the features are terrible.
Free Features Removed
The removal of free features and the inability to filter by price have frustrated users, making the app feel less accessible and more profit-driven. This change negatively impacts user satisfaction and perceived value.
They removed the ability to filter elements by price, making it hard to find free options.
Subscription Cancellation Issues
Users face difficulties canceling their Canva Pro subscriptions, leading to dissatisfaction and potential churn. This issue highlights a need for a more intuitive subscription management process.
I’m trying to cancel CANVA PRO but I can’t; it doesn’t let me do it.
AI Limitations
The AI assistant for generating images is limited and unreliable, especially during high traffic, which fails to meet user expectations for a premium service. This shortcoming affects the app's competitive edge in AI capabilities.
The AI assistant lacks a lot and couldn't generate anything during high traffic.
Mobile Limitations
The mobile version of Canva is perceived as limited compared to the desktop version, with performance issues like slow speed and audio sync problems. This discrepancy affects the app's versatility and user satisfaction.
The app is super slow on mobile and the sound is always out of sync.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Search Errors
Users encounter persistent 'error on our end' messages when searching, disrupting their workflow and causing frustration. This issue undermines the app's reliability and user trust.
Video Lag
The video editing feature is criticized for being laggy and having subpar functionality, which hampers the user experience for those relying on this feature. This performance issue detracts from the app's overall usability.
Free Features Removed
The removal of free features and the inability to filter by price have frustrated users, making the app feel less accessible and more profit-driven. This change negatively impacts user satisfaction and perceived value.
Subscription Cancellation Issues
Users face difficulties canceling their Canva Pro subscriptions, leading to dissatisfaction and potential churn. This issue highlights a need for a more intuitive subscription management process.
AI Limitations
The AI assistant for generating images is limited and unreliable, especially during high traffic, which fails to meet user expectations for a premium service. This shortcoming affects the app's competitive edge in AI capabilities.
Mobile Limitations
The mobile version of Canva is perceived as limited compared to the desktop version, with performance issues like slow speed and audio sync problems. This discrepancy affects the app's versatility and user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love Canva for its ease of use and creative capabilities, but the recent removal of the ability to filter elements by price has significantly impacted my productivity. It's frustrating to spend extra time searching for free elements, and it feels like the app is pushing the Pro version too aggressively.
cemeteryfairy
Week of April 9th, 2025
Canva is incredibly user-friendly and versatile, making it perfect for creating everything from school presentations to business marketing materials. However, the video editing features are laggy and not up to par with the rest of the app's capabilities.
Alyal Serawafla
Week of April 9th, 2025
I used to love Canva's features, but now the free version is almost unusable with so many features locked behind a paywall. It's disappointing to see the focus shift towards profit over user experience.
Sophiiaaa123
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I love Canva for its ease of use and creative capabilities, but the recent removal of the ability to filter elements by price has significantly impacted my productivity. It's frustrating to spend extra time searching for free elements, and it feels like the app is pushing the Pro version too aggressively.
Candice Wu
App Store
Canva is incredibly user-friendly and versatile, making it perfect for creating everything from school presentations to business marketing materials. However, the video editing features are laggy and not up to par with the rest of the app's capabilities.
Kelly Williams
Google Play
I used to love Canva's features, but now the free version is almost unusable with so many features locked behind a paywall. It's disappointing to see the focus shift towards profit over user experience.
Koray Okumus
Google Play

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