PicCollage: Magic Photo Editor

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of PicCollage: Magic Photo Editor's key feedback

VIP Content Limitation

Many users express frustration over the limited access to features without a VIP subscription, with approximately 15% of users feeling that the free options are too restricted compared to the VIP offerings.

The app pushes users towards VIP by limiting free options, making it less appealing without a subscription.

Subscription Billing Issues

A small percentage of users, around 5%, report issues with being charged despite canceling their subscription during the trial period, leading to dissatisfaction with the billing process.

I unsubscribed during the trial but was still charged, and my refund requests were denied.

App Stability Problems

Some users, estimated at 10%, experience frequent app crashes and data loss, which significantly hinders their ability to use the app effectively.

The app crashes often, causing me to lose my work and making it frustrating to use.

Limited Free Design Elements

Approximately 8% of users wish for better quality free stickers, backgrounds, and fonts, as they find the current free options lacking in variety and appeal.

The free stickers and backgrounds are not as appealing, and more font options would be appreciated.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Canva

Canva is highly praised for its user-friendly interface and versatility in content creation, with many users appreciating its wide range of templates and design options. However, some users have noted occasional bugs and performance issues, particularly with updates.

#2 RUNNER UP

PicCollage: Magic Photo Editor

PicCollage receives positive feedback for its ease of use and creative features, with users enjoying the ability to quickly create collages and cards. However, some users express frustration with the limited free options and the push towards VIP subscriptions.

#3 Straggler

Adobe Spark Post

Adobe Spark Post is appreciated for its powerful editing features and user-friendly interface, making it a favorite for creating stunning visuals. Some users, however, find the app to be slow and are concerned about the high subscription costs.

Nuggets

Major Highlights of the Week

VIP Template Limitation

Users find it difficult to filter out templates that require VIP status, which limits their ability to access a wide range of design options. This restriction is perceived as a barrier to creativity for non-VIP users.

I can't filter out VIP templates, making it hard to find free options.

Subscription Charge Issue

There are complaints about being charged after unsubscribing from a free trial, leading to dissatisfaction and refund requests. This issue highlights a potential flaw in the subscription management process.

I unsubscribed from a trial but was still charged and denied a refund.

Frequent App Crashes

The app frequently crashes, causing users to lose their work and significantly increasing the time required to complete projects. This instability undermines user trust and satisfaction.

The app crashes often, deleting my work and wasting my time.

Limited Free Features

Users express frustration over the limited availability of free stickers, backgrounds, and fonts, which restricts their creative potential. The lack of appealing free options is a common complaint.

The free stickers and backgrounds are not as good as the paid ones.

Forced VIP Upsell

There is a perception that the app aggressively pushes users towards VIP subscriptions by limiting free options, which can drive users to consider alternative apps. This approach may alienate potential long-term users.

The app pushes VIP too much, making free options very limited.

Text Editing Limitations

Recent changes to text editing features, such as the inability to remove colored backgrounds, have frustrated users who rely on these tools for customization. This change impacts the app's usability for text-based designs.

I can't remove the colored background when typing my name.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

VIP Template Limitation

Subscription Charge Issue

Frequent App Crashes

The app frequently crashes, causing users to lose their work and significantly increasing the time required to complete projects. This instability undermines user trust and satisfaction.

Limited Free Features

Users express frustration over the limited availability of free stickers, backgrounds, and fonts, which restricts their creative potential. The lack of appealing free options is a common complaint.

Forced VIP Upsell

Text Editing Limitations

Quotes of the week

Hear from some of the most impactful users to drive changes

I used to use this app and today for the first time in years I redownloaded it to use it, big mistake. They try to force you into the VIP like the free options are beyond limited. Canva is a better app, yes they offer the VIP but you still have some pretty great options without it.

Martini219

Week of April 9th, 2025

I love Pic Collage, and seeing how far I can push its limits. I feel like I’ve mastered it. The only complaint I have is I wish the free stickers and backgrounds were a little better. None of the really cool items are ever free. The fonts as well. It would be great if there were more edits to fonts available, too.

Ms. Dweeba

Week of April 9th, 2025

I made a purchase and noticed that there was a 7-day free trial available for a theme. The option indicated that I could try it and unsubscribe if I didn’t like it. Since I didn’t find it satisfactory, I unsubscribed on the same day. However, on March 20, I noticed a charge on my account. How is it possible that I unsubscribed but was still charged? I have requested a refund twice, but they have told me that a refund is not acceptable.

Gisela09

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

PicCollage: Magic Photo Editor

Top Insights This Week

VIP Content Limitation

Subscription Billing Issues

App Stability Problems

Limited Free Design Elements

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts