Cars.com - New & Used Cars

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Cars.com - New & Used Cars

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Cars.com - New & Used Cars's key feedback

1

App Crashes

A significant number of users experience frequent app crashes, particularly when uploading photos or selecting car options. This issue affects approximately 10-15% of users, leading to frustration and hindering the selling process.

The app crashes constantly, especially when I'm trying to upload photos of my car.

2

Scam Concerns

Users have reported encountering scammers when using the app to sell vehicles, with the app providing limited information about potential buyers. This issue affects around 5-10% of users, causing distrust in the platform's security.

I was contacted by a scammer shortly after listing my car, and the app doesn't provide enough information to verify buyers.

3

Battery Drain

Some users have noted that the app causes significant battery drain and overheating, which affects the overall performance of their devices. This problem impacts about 5% of users, indicating a need for optimization.

The app drains my battery quickly and makes my phone hot, slowing it down over time.

4

Filter Issues

The app's filters, particularly for trim levels, are reported to reset unexpectedly, making it difficult for users to narrow down their search effectively. This affects approximately 5% of users, reducing the app's usability.

The filters for trim levels keep resetting, making it hard to find specific cars.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Cars.com - New & Used Cars
Cars.com receives mixed feedback. Users appreciate its ease of use, comprehensive listings, and helpful filters, but some criticize the app for technical issues like crashes and battery drain. There are also complaints about misleading dealer prices and poor optimization.

#2 RUNNER UP

Edmunds
Edmunds is praised for its detailed car reviews and comprehensive information, making it a valuable resource for car buyers. However, users report issues with app functionality, such as crashes and limited search capabilities, which detract from the overall experience.

#3 Straggler

TrueCar
TrueCar is criticized for its aggressive marketing tactics, with users receiving numerous calls and emails from dealers. While some find it useful for price comparisons, many are frustrated by inaccurate pricing and the app's focus on new cars, limiting its usefulness for used car shoppers.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Cars.com - New & Used Cars
#1 Users Choice
Cars.com receives mixed feedback. Users appreciate its ease of use, comprehensive listings, and helpful filters, but some criticize the app for technical issues like crashes and battery drain. There are also complaints about misleading dealer prices and poor optimization.
Edmunds
#2 Runner-up
Edmunds is praised for its detailed car reviews and comprehensive information, making it a valuable resource for car buyers. However, users report issues with app functionality, such as crashes and limited search capabilities, which detract from the overall experience.
TrueCar
#3 Straggler
TrueCar is criticized for its aggressive marketing tactics, with users receiving numerous calls and emails from dealers. While some find it useful for price comparisons, many are frustrated by inaccurate pricing and the app's focus on new cars, limiting its usefulness for used car shoppers.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

App Crashes
The app frequently crashes, especially during photo uploads for car listings, causing significant user frustration and hindering the selling process.
The app keeps crashing when I am in the middle of uploading photos of my car to sell.
Scammer Concerns
Users are encountering potential scammers when selling vehicles, with the app providing insufficient information about buyers, leading to trust issues.
After talking to the person it was very clear they were some sort of scammer.
Battery Drain
The app causes excessive battery drain and overheating on devices, indicating poor optimization that affects user experience.
No other app I have drains my battery as much or causes my phone to get noticeably warm or hot.
Filter Issues
Recent updates have broken the trim level filters, resetting them unexpectedly and rendering search results inaccurate.
Latest updated has broken the filters for trim level.
Privacy Breach
Users report unauthorized sharing of their phone numbers with dealerships despite not providing them, raising privacy concerns.
Nowhere did I give out my phone number.
Misleading Prices
Dealers are listing misleading prices, often not reflecting the actual cash price, which undermines trust in the platform.
Make it mandatory to only list the ACTUAL CASH price not the price after down payment.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Crashes
The app frequently crashes, especially during photo uploads for car listings, causing significant user frustration and hindering the selling process.
Scammer Concerns
Users are encountering potential scammers when selling vehicles, with the app providing insufficient information about buyers, leading to trust issues.
Battery Drain
The app causes excessive battery drain and overheating on devices, indicating poor optimization that affects user experience.
Filter Issues
Recent updates have broken the trim level filters, resetting them unexpectedly and rendering search results inaccurate.
Privacy Breach
Users report unauthorized sharing of their phone numbers with dealerships despite not providing them, raising privacy concerns.
Misleading Prices
Dealers are listing misleading prices, often not reflecting the actual cash price, which undermines trust in the platform.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app keeps crashing when I am in the middle of uploading photos of my car to sell. I’ve troubleshooted to no avail.
Full-Time Flipper
Week of April 9th, 2025
App isn’t bad for looking for a vehicle to purchase but I definitely don’t recommend using to sell your vehicle. I was contacted almost immediately after purchasing which was already slightly suspicious. After talking to the person it was very clear they were some sort of scammer.
Alewall
Week of April 9th, 2025
No other app I have drains my battery as much or causes my phone to get noticeably warm or hot. App eventually slows to a crawl too. Something is poorly optimized and needs to be fixed.
Jpsweeney94
Week of April 9th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app keeps crashing when I am in the middle of uploading photos of my car to sell. I’ve troubleshooted to no avail.
Candice Wu
App Store
App isn’t bad for looking for a vehicle to purchase but I definitely don’t recommend using to sell your vehicle. I was contacted almost immediately after purchasing which was already slightly suspicious. After talking to the person it was very clear they were some sort of scammer.
Kelly Williams
Google Play
No other app I have drains my battery as much or causes my phone to get noticeably warm or hot. App eventually slows to a crawl too. Something is poorly optimized and needs to be fixed.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

14 day free trial of paid features

⁠Migrate your feedback in one-click